A.M. Custom Clothing Reviews 

155
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

I was wanting to find a Fairtrade organic sustainable onesie and after much Googling & ChatGPT-ing I discovered that the ONLY product available was by the brand Neutral. I then discovered that the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had ordered some t-shirts for a sponsored charity walk which were due to be delivered too late for the start of the walk - my mistake as I misread the delivery details. Customer services were brilli... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I ordered several items from AM Custom one month ago and have been wearing them for three weeks, tops. Already, the printed design has started peeling from a couple of the items so the quality jus... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered some customised embroidery on a baseball cap. What I received exceeded my expectations. The quality of the stitching was superb. Furthermore, the baseball cap was great quality, fitted perfe... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Textieldrukwinkel

Geschreven door het bedrijf

A.M. Custom Clothing is a wholesale provider of quality printed and embroidered clothing for uniform, workwear and retail. Building long term, trusting relationships with our clients through offering market beating, retail level service, and transparent communication. Always offering great value without compromising on quality or ethics.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

155 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(155)

75 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Super efficient service and great quality product!

Ordered 15 custom "Rocker" T-shirts for my band and selected rush shipping. They arrived on the selected day without issue and are brilliant quality! I love how there isn't a large "Gildan" or "Fruit of the Loom" label on the back of the neck, just a tiny label indicating the size.

Brilliant quality, efficiency and customer service from this business, I will definitely be placing an order again with you in the future. Thanks for a smooth and stress-free experience! :)

23 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exemplary service

I'd ordered a couple of T shirts for my personal use, and had chosen both a particular t shirt brand, and had stated there was no rush for the order to be fulfilled.
After a few weeks, I contacted the customer service team, just to check on the order, and the service I received was very good; they checked on the order and provided, and when the particular t shirt had run out, they kept me informed, and also provided alternative options for me to choose.

Once I received the order I was more than happy with the quality of the product and the printing service they provided.

Would easily, and hopefully will, use them again.

8 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Had a very frustrating experience with…

Had a very frustrating experience with a lack of clarity in communication leading to a significantly delayed order.

13 december 2024
Review zonder uitnodiging
Logo A.M. Custom Clothing

Antwoord van A.M. Custom Clothing

Hi James, Sorry about the delays with your order. It sounds like it was all sorted in the end but I'm sorry it took longer that you'd hoped. If there's still any issues you need help with, drop us an message with your order number to enquiries@amcustomclothing.co.uk

Beoordeeld met 3 van de 5 sterren

Really poor communication before and after problem with order

Edited 17/12/24:
They did eventually come back to me by email, however it was was 2-3 days between each email, fortunately I had left enough time when ordering and providing the "required by date" a week in advance to get my issue resolved, and credit where it is due they just sent out the correct replacements without any argument. Because of this I'm happy to upgrade my review to 3 stars, however, I stand by my initial criticism that their communication is really bad, as even though they did send me the replacements, I still had no idea what was going on.

Original 1* review:
Ordered 15 T-shirts and needed them within 2 weeks so paid for and did a rush order as the 2 weeks was right on the border of a normal order. Didn't get any communication after the order confirmation acknowledging date requirement, no update on their website. Tried calling, they don't answer or respond to voicemail. Tried emailing, got a response 3 days later saying when the order was due to arrive, which was eventually the day before. This wasn't an issue, but wasn't a great customer experience. However when the T-shirts arrived I found that some of them were the wrong size, first i tried calling and got no response again, then tried emailing and still had no response, 3 days now and still no response. I ordered these for a specific event, if this issue does not get resolved in time then I will have no option but to get a chargeback on my credit card as what I currently have is no use.

6 december 2024
Review zonder uitnodiging
Logo A.M. Custom Clothing

Antwoord van A.M. Custom Clothing

Hi Iain,

Thank you for updating your review and sharing your experience with us. I'm glad the issue was resolved and the correct replacements were sent, but I'm sorry for any lack of communication you experienced during your order. We understand how important clear updates are and appreciate your patience.

Your feedback is appreciated, and we will review this to help us continue improving the customer experience.

If you need anything else please don't hesitate to get back in touch.

Thanks again!

Beoordeeld met 2 van de 5 sterren

White t-shirt stains

Recommend the company, just not the white t-shirt!

All was good until after one use sweat patches turned brown on the white. I washed it 3 times and they did not come out. Never before have I had this with a white item of clothing. Unfortunately ruined within one use and they obviously don't offer any compensation or returns.

28 november 2024
Review zonder uitnodiging
Logo A.M. Custom Clothing

Antwoord van A.M. Custom Clothing

Thank you for your feedback. Stains, particularly under the arms, can result from various factors, such as sweat transferring dye from outer clothing like sweatshirts or a reaction between deodorants (especially those containing aluminium) and natural skin oils. These are just 2 examples of the possible external factors that may have caused this issue.

I understand your frustration and appreciate you bringing this to our attention. If you’d like to discuss further, please don’t hesitate to get in touch.

Beoordeeld met 5 van de 5 sterren

Fantastic service and quality for a stag do.

I had a large order of tshirts to place with a lovely custom design I made for a stag do in December, I first reached out to AM with a couple questions about the sizing of the garment I had chosen. All replies were very quick, very helpful & very friendly.

After placing my order I had misunderstood the expected delivery timeframes and reached back out for some help to change the order to a rush order, however Rebekah promised a delivery deadline before we were due to fly away.

The order arrived one day early (today) and I couldn't be happier with both quality & service from all aspects of this company. Highly recommend and dont be afraid to reach out with questions!

Thank you Rebekah & AM Custom Clothing Crew!

28 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service, quality product

I have made a few orders with A.M. Custom Clothing now. The first order, an item was out of stock, they were very quick to contact me with alternatives. Another order I made a mistake with one of the prints and contacted them as soon as I noticed. They emailed me back the same day and sorted it all out.

All of the products I have received have been excellent quality and I look forward to using them again and again in the future.

27 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely AMAZING service by Jess and…

Absolutely AMAZING service by Jess and the team. I required a very specific screenprinted Xmas jumper so sent emails to a dozen or more firms I found on Google. Jess responded within the hour, provided a very competitive quotation and the great quality garment arrived at my home just over a week later. Superb, thank you very much Jess and the team.
Steve.

27 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I'm absolutely stoked with the service…

I'm absolutely stoked with the service I've received from AM Custom Clothing. Rebekah (my account manager) was brilliant right from the start. She was so patient, particularly when on the cusp of finalising the order, I realised I'd done a stupid thing and the whole order needed to be reconfigured.

When I received the t shirts there was a slight issue with the position of the print. When I contacted AM Custom Clothing about the problem I was half expecting to be guided towards some small print telling me that I'd have to accept them. But no, Rebekah arranged for the t shirts to be returned for inspection (with no cost to me) and they were reprinted without any argument, fuss or quibble.

In these times were it seems everyone is just out to make a fast buck without any care for service or standards it's incredibly refreshing to deal with an organisation with integrity.

My theory is everyone makes mistakes. It's how we deal with them that's important. I can't recommend AM Custom Clothing enough and I'm looking forward to placing my next t shirt order with them.

24 oktober 2024
Beoordeeld met 5 van de 5 sterren

Absolutely first class service

Absolutely first class service. I have used AM Custom Clothing a number of times now and each and every time, the finished product is immaculate, packaged well and always delivered within the timeframe. My last order needed a tweak and Rebekah in Customer Support did an amazing job to arrange the fix with minimal admin. Brilliant company, brilliant production and all in all, more companies should be like this. Thank you and I look forward to my next order with you

20 oktober 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Quick turn around!

I required 30 shirts to be made on a short turnaround. Rebekah was my account manager, and communicated with me to ensure my t-shirt requirements fit what was proposed. The payment process was simple and my shirts arrived on the date I required. The only reason I didn't give 5 stars was, I was not sent any tracking information. I ended up sending an email on the delivery date asking where my order was, due to no postal information. Other than that, I will use again. Thanks all involved!

11 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks so much for a very very speedy…

Thanks so much for a very very speedy service, we needed to place a large order within a tight deadline. The ladies at AM were prompt and professional, we received our order bang on time with good quality and design, everybody here is very happy.

7 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great T-shirts

A.M. Custom clothing were great from the very beginning. They helped me with the design - checking it was a suitable size and even changed the colour for me. The t-shirts were delivered with no problems and they looked great. We wore them for a mud run - and they survived! They have even been washed and have come up really well - still looking like new!

27 september 2024
Review zonder uitnodiging

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