AmeriGas Propane Reviews 

This is the absolute worst company ever. Just horrific. The worst business I have ever dealt with for anything. Like a fool I stuck with them for 8 years. Extremely high rates for propane, service, and fees with horrible service. Let me run out last year in February and never made a delivery the rest of the season after 7 attempts to get them to come. Paid every bill within 24 hours yet they never did their part. Then charged me $500 to pick up their tanks when I ended "service", even though the fee is listed as a ridiculous $300. Everyone other than the deliver personnel are complete scumbags. Take my advice, go anywhere else!!!

Reviewed Feb. 22, 2026

I have been with Amerigas for 12 years with some issues in the beginning but otherwise no problems….until this year. Twice I had delivery issues the second being this past week. I am running on fumes right now. I went out and bought a couple electric heaters to get through the storm because after receiving emails and speaking to customer service several times, my delivery never came. Their customer service is disconnected and unsympathetic. They could’ve cared less about the fact that I was going to run out of propane and there was a potential blizzard coming. I will be contacting them tomorrow to cancel my service and tell them I’ll let them know when they can pick up their tank. I don’t know what’s going on with this company, but it’s not good.

I doubt Michael Sharp will ever read this, but he has NOT "turnaround AmeriGas, including initiatives to return customer service centers to the US and improve billing/logistics. A two week widow to provide gas? Nickeling and Diming the customers. It is outrageous that AmeriGas said that they were delivering gas and did not. Said there 6 year old tank was worth $1290, yet charged me $1460. Said if I didn’t want the tank, I would cost $419 not to use it anymore and I’d have to give them a 30 days written reason why. Another company told me that I should have told AmeriGas to stick it and not paid it. AmeriGas also charged me for a rental that I’d never use - $168 also down the tubes. AmeriGas still hasn’t returned $380 for gas I’ve never received and was $1 more per gallon than what other companies charge. When speaking with a “customer service representative,” I could not speak with someone above him. His name was “Michael,” which is a fake name. He could barely speak English and was hard to understand. I’ve called AmeriGas more than 4 times in the past two weeks and I sounds like the company has outsourced all the calls to another country. Not very “American” as the name suggests.
I will be contacting the Better Business Bureau and putting my review on every form of social media. Worst company ever.
Mr. Sharp I wouldn’t say you live up to your name. Or maybe you have. Your company sure has cut us and bleed us, but people can fight back. I truly think you need to rethink your business model.

The worst customer service possible. They seem proud of their price gauging. You can never speak to a person in charge. I have 3 tanks with them and the a charging me $5.19 per gallon when the average price per gallon in my area is $3.85. Their reason being I don't use over 2000 gallons per year.

We have been Amerigas customers for 30+ years. At first we were very pleased with them. That was when you good deal with a local office. Since they moved their customer service to India, it's impossible to talk to anyone local. We are a total gas household and are on their plan that monitors tank level and delivers propane when needed. I check our level regularly. We got down to about 15% in our 330 gallon tank. My account page showed we would be getting a delivery between 1/28 and 2/2. Didn't happen so I started calling. Was always told that the truck was enroute to our house everyday. We ran out on 2/9. Everyday I called. On 2/12, I threatened them them with a lawsuit for breach of contract and elder abuse. A truck was in our driveway within an hour.

We called to order a propane refill for cooking and fireplace propane. Their customer service was clearly being handled overseas and quoted a lead time of 14 days to refill a tank that was dangerously low with a winter storm forecasted. Then tried to press us to expedite the service by paying a fee that was double than the tank refill!
14 days later, I received a phone call telling me our delivery was going to be the next day and because of the tank depletion someone over the age of 18 HAD to be there for the delivery. Did they show up? Nope. I HAD to take off work after THEY confirmed delivery and then no call no show. When we called customer service (again clearly overseas) we were lied to, telling us the truck was in route at 8pm in the evening! Then the rep had the nerve to tell us we should guarantee our delivery by paying an extra fee- are you serious? That’s bribery! I am still stuck at home waiting for Amerigas with the off-shore reps maintaining our delivery is en route.

AmeriGas is the worst propane service you could get. Charges too much and fees you to death and on top of that when you need propane delivered the most ( 7% with temperatures at 4°) they don’t care. Putting chains on tires is too tedious for them apparently. DO NOT RECOMMEND

This company is horrible, customer service is awful. They prices are high and the delivery time is bogus 2 weeks to get gas. No one speak basic English, hold time was over an hour for supervisor and of course language barriers. I would not recommend this company.

1. Amerigas question online
How did we disappoint you and what can we do to make things right?

Very disappointed propane service. Next I was quoted a different price in email and invoice by this company. Then overcharged once it was delivered to my residence. Told on the phone twice by someone by name Michelle my gas would be $1.54 a gallon but once delivered was charged $2.70 a gallon..Then talked to a supervisor on different day and he repeated the same thing after delivery my price was $1.54. Once I received my paper invoice it was $2.70. Most of the employees were very rude and not helpful in this situation. What can you do fix thing and make right? Fix my gas bill to the agreement of $1.54 a gallon. Plus you waived $140 safety check as a gift in the quote. Since receiving my bill I was charged $140 safety check but safety check was not done at my residence. I had safety check done less than a year ago with a different company. I am requesting to be charged correctly so I can pay this bill.I had difficulty understanding some customer support workers online. I am requesting updates to bill to the agreement for the propane delivered. I am waiting on an updated bill. In the original quote I was given local25 25% pomo discount but again once again once propane was delivered no Local25(25%) discount was applied on my bill. Talked customer service numerous times without adequate results and charging me incorrectly as of 2/10/2026.

Absolute trash company. First, my landlord and I have each been told that the other needed to call to have me added as an authorized user. They tell me she has to call. They tell her I have to do a conference call with both of us on the line. Mind you, they were fine to speak to me to set up the payment plan but now there is some security issue with speaking to me about removing the late fee when I havent paid late. I asked about an actual office and was given an address. They could not provide a direct phone number for this office and stated the offices have no direct numbers. They could not confirm office hours to ensure someone would be present before I drove a half hour there. Now I am sitting on hold on a call that has lasted 35 minutes so far. First they wanted me to pay the final payment in advance to have the fee waived. I said no. Then she told me the late fee was because I didnt pay the Jan payment til Feb. I said my first payment was due Dec. I see withdrawals to Amerigas on Dec 9, Jan 8, and Feb 6. Three of the four payments. Do you show three payments? She said she did. I said then remove the fee. Sat on hold. She comes back and says the fee is removed. I ask for confirmation of the balance due and the date she shows it due so that I do not have to spend more hours of my life fighting another late fee next month....back on hold. A WORD TO THE WISE: Choose a different company for your propane needs. This one is **TRASH**.

Terrible service will scam you out of money. Was told my propane would be delivered on 2/7 only when I called was I told it would be delivered in2/9. With a 300 dollar rush fee, I need my money back.

Ok to start with I ordered propane on 1-26-2026. I received an email on 1-29-2026 stating they was going to deliver the propane on 1-30-2026. On 1-30-2026 I didn't receive the propane and another email was sent stating they wasn't delivering that day. The propane delivery was set between 1-30-2026 and 2-2-2026. The propane was not delivered until 2-5-2026. On 2-6-2026 I found a leak on the tank where it shows the amount of propane in the tank. I called amerigas and they sent a driver out to look at the tank. He seen the leak. The driver also said they only had him and one technician that work several counties. The driver said he would get a technician out here on 2-7-2026 with a new tank. The tank is still leaking on 2-7-2026 and they stated we had to pay them more money to have a technician sent out here. This is the worse company to deal with. You call the customer service people and don't get no help and they send you to a supervisor who does not help you. You can't get up with the local company. Its just terrible dealing with them. They keep you on hold for hours.

They couldn't fill up my tank. Because I had only quit it even though they have before. So I need a refund from my money now. Going on a week with no refund and it's still shows as a credit?! I have called them several times and every time it has taken over 30 minutes to get someone on the phone with one of the times being 45 minutes before I gave up.

There needs to be negative stars. HORRIBLE company. My elderly in-laws have a propane tank leak. Amerigas cut off their gas to their house 2 days ago, but it still smells like gas. IT is sub freezing weather in Fairfield Glade Tn. My 93 year old mother is shivering in the house and many, MANY calls to Amerigas either get transferred to Africa or the Phillipines with zero results. The last call said it might still be 48-72 hours before someone can come out. Will the house explode in the mean time? Will my elderly mother die from exposure to the cold? I'm calling lawyers after this review. The Amerigas emergency number is ONLY for first responders and the guy wouldn't even speak to me. The Fairfield FD came out but said "they don't do that" (call the emergency first responder number). What a horrible horrible situation.

This is the worst company I have ever dealt with. They rarely show up for deliveries, charge insane unplanned fees. Quoted me $495 to sell me my tank bc I was charged $140 in tank rental without being warned. When I agreed the price magically jumped to $800.

A delivery was 3 weeks past due and their overseas call center kept telling me the delivery would happen "tomorrow." I called a local company after my tank hit 0% in the middle of winter because I was panicked and had a new tank and service installed within a single day.

Do not use Amerigas

-100 stars! corporate greed!!!!!!outscores customer service to Africa and India. ca not wait to buy my own tank and get my propane elsewhere I hope AmeriGas goes down, they don't care about their customers at all just their pocket books!!! Ameri-ASSES!!!!

Horrible to no customer service. All you get is someone in a foreign country who can not solve your problems and no option to speak to someone above them that is able to

Horrible Customer Service
Today I spent 1hour 26 minutes on the phone trying to get delivery of propane to my house in Feb 2026. Have to verify myself several time to them be placed on hold to then verify the same information on the same call. Looking for another service provider ASAP.

AmeriGas should be avoided at all costs! They are barbarians. They do not care if you run out of Propane in an Arctic Cold. If you are on "Will Call", their Terms are a 2-week delivery window, to wit: Martin at 10:04, Feb 2:
Thank you, Daniel. We aim to deliver will-call orders within 10 days. However, we understand that you are out of gas. If you need gas by tomorrow, we can expedite your order for a $300 fee. Would you like me to proceed with escalating your request for $300?
DO NOT DO BUSINESS WITH AmeriGas! They do not care about you or doing the right thing!

I just called to speak to a rep. about a billing issue!! and got nowhere!! I am billed a rental fee of over 200.00!!!!! I keep my tank filled always every time it gets close to 20% Never goes below,,, and you have the NERVE to bill me a rental fee,,, How many Thousands of dollars do I have to spend a year not to get billed a rental fee!! And your rep. I spoke to was no help and had no real answers still waiting to speak to a supervisor!! the rep. told me I did not spend enough in the year 2024!! WTF!!! You people are unreal!!! anyone who gets service from you guys should go elsewhere!!! Customer BEWARE!!! I just pulled up my invoices for the years 2024 and 2025!!! And this is how much money I spent!!! 2024-$1309.58 and in 2025 - $1369.23 in gas!!! and this place has the NERVE to charge me $207.00 in fees for a tank they claim is empty and not using!! Talk about FRAUD!! and still not a peep in reply from them!!! so you are telling me I spent $2678.81 in the past 2 years and still get a Tank Charge!! I hope all of you out there take a look at your invoices you receive from this company.. and see what kind of SCAM they are pulling!!!