AmeriGas Propane Reviews 

I have been with Amerigas and their precursor Young's propane since 2002 and it has been an absolute nightmare. In the last 4 years - during Amerigas's tenure, they have let my tank run dry 3 times, at one point the interior of my house was 36 degrees and just last night it was as low as 48 degrees, yet their system said the tank was 23% full with 13 days of propane remaining. It was empty AGAIN, third time in four years. Worse than that when you call for a house in Vermont you are talking to California. And folks are not helpful, it was all I could do to get them to make an emergency delivery last night - it was a battle from 4:00 pm until 10:30 pm when the delivery was finally made.

I wish I could rank them zero stars. Avoid this company if you want dependable and timely delivery of propane. On my most recent attempt to get a fill up, they scheduled two different delivery dates and missed both. They did not reschedule after either missed date, I had to call to reschedule. The “customer service advocates” seemed unable to do anything except read what I could view online myself. I called attempting to get delivery rescheduled, and ultimately I spoke with a supervisor. They blamed icy roads for failing to deliver, but icing only occurred AFTER both missed scheduled deliveries. They then changed the delivery to urgent status, assuring me that I’d get a text when delivery was rescheduled. No texts were received. After at least 10 calls, and after 18 days, they finally delivered (still with no text received). I’ve had three deliveries from Amerigas over two years and had similar experiences with each delivery. I will NEVER use them again, even if their prices are lower than the competition. I’ve found a local company where the phone is answered by someone there in the building. I’ll be using them going forward. No matter how cheap it is, Amerigas’s low price is meaningless if I have to wait weeks for delivery and worry all the while about running out of propane for heat and emergency generator. If timeliness is of no concern, you can go for it, but do so with eyes wide open.

Most expensive propane available and if you rent a tank from them you’re totally screwed. Stay away from this company at all costs.
Tim Witzel,
Extremely dissatisfied customer

This is an awful company, their customer service is terrible
Very unprofessional and coild care leas about their customers

Charging monthly to read meter on summer home. When I called to close my account I was told someone would call to finalize close. I am still waiting.

They charged over $400 to take away our propane tank that we never use…drove the truck through our front yard and broke our concrete driveway…I’ve called 8 times, emailed pictures and no one will respond to the damages. Beyond awful customer service…property damages with no accountability and charging us late fees on our account. Never will I use or recommend this company…

Our tank was at 35%. We scheduled a delivery but was given dates after this weekend’s expected ice storm. We were told to escalate the delivery it would cost $300. That’s unethical! We will be changing companies!

Service Dispatch Charge in the amount of $119.99 and the Tank Removal Fee in the amount of $299.99. These charges are to be applied upon the termination of my service with AmeriGas. These charges were not agreed upon and customer service states they can amend and change your contract as they please with no notification.

Driver did not follow directions of not driving on driveway. Instead he pulled into driveway and onto wet grass leaving 2 big tire tracks not once but twice. He then walked in the mud he created and across our sidewalk leaving muddy footprints so he knew he had done this. Then he backed around the driveway leaving muddy tracks. Once he delivered the 100 gallons getting air in the tank he left. Within 12 hours our hot water tank would not self ignite so we had no hot water which is the first thing the propane is used for. This has never happened in the 15 years we have had propane delivered. I called AmeriGas and filed two complaints and heard nothing back from them. I paid a plumber $100 to find out AmeriGas caused the hot water heater to shut down for 4 days .We had top soil put in the tire tracks and tried to wash the mud off sidewalk and driveway before our company arrived. No customer service from AmeriGas and have been waiting to hear from local delivery team. Do not use this poor service company that can’t follow directions and don’t return calls. This is lousy customer service and no support. I am owed a refund for this poor service.

We’ve had this company for about six years unfortunately we did not know that their tank was leaking. That being said our bill was twice as much for many years. This is a tank that we are renting and paying them to maintain. They should be checking it every fill up and they never did. We were gone for several months and our bill was still extremely high so we called to ask why? they determined it was due to the leaking tank. We asked them for a discount and they refused. They do not maintain their tanks and charge you for a service not rendered. Now they want to charge us $400 to pick up a tank that has cost us thousands of dollars in losses. We have found another company and our new tank is brand new and looks beautiful.
if you are reading this, I recommend you call Pacific Coast propane their prices are half as much tanks are beautifully maintained, and they give respectful service!

We have had a tank since 2009, not used much and during this time we pay rent on the tank, we decided we would not use AmeriGas and called them to pick up the tank and was told it would cost $450. To pick the tank up, we tried to buy the tank and they would not sale it! I told him paying that much for a tank that we didn’t have to pay to get was unfair, he told me that was what they charge and they would send the bill and I could deal with it and finance charges would be added to any unpaid balance. We did not get the tank from AmeriGas we got the tank from Greer Gas who sold to AmeriGas. This is not fair that they charge you a ridiculous amount when you no longer need service.

Crooks! Tanks are outdated! Propane overpriced! Don’t try to cancel they will deliver even if you canceled. Then when you say come pick your tank up we’ve done something else they will charge you $500 to pick the tank up. Absolutely craziness! How is this allowed!!

Paid 389 to have propane delivered December 18th. Today is Dec 22 and still no delivery. Called and she told me to pay 300 more and I can have it delivered today. I already paid 389.00 and it was suppose to be delivered. She said the driver didn't do his delivery last week and 3 others also didn't get their propane and I would get a discount and they would fill ut Saturday. We'll havent got a delivery at all.....Today she said 300 more for delivery today and hung up on me. Very poor service and customer service.

Is there a negative star? I switched companies 2 months ago. I cannot even begin to tell you how negative their service is. DO NOT SWITCH no matter how bad the current company is. They said they were switching CS from India to US-Lie, and it is the WORST Indian CS center I hv dealt with, worse than ATT. The install was a complete cluster f. The billing was 250 MORE than quoted, the install dates were MISSED MULTIPLE X'S. Now when I try to sign into my account I cannot get to the bill until I SIGN A 3 YEAR AGREEMENT. I can tell you like I told the awful call center I WILL NEVER SIGN IT AND I WILL NOT PAY A termination fee-never told to me upon signing up. I could say more but you get the deal. Good luck.

AmeriGas is horrible. I paid them close to $1.1K around 24 Nov, its 11 Dec and have yet to get my gas. The first time they reschedule was because of snow... (ok, I guess, but we ARE in Alaska). Then when they finally come up, they say they can't deliver because of the snow in the driveway.... (again, we are in Alaska). Then I tried to reschedule on-line, can't, have to call the service center which is "international" and can barely understand them Then I spent approx. 40 minutes over the phone, at work, trying to get a reschedule. There is no reason, in 2025, it should take that long. Zero stars.

Amerigas price gouges poor and economically disadvantaged ON THANKSGIVING, charging them $150 to "close the account" when they decide to close your account when you don't fill your tank as often as they think you should. They then refer to "it's in the contract," and refuse to change any of these practices. They charge rental home clients after these clients left their rental homes beyond controllable circumstances. HORRIBLE STAY AWAY!

Not sure how to rate "Customer Service". There is none. On the website chat feature with a live human I'm asked 13 questions about the account and am then told she isn't able to service my call because I'm in Vermont. "Here, call this number." Unbelievable. Same thing when I looked up a Vermont location and called the number listed. The person I spoke with said she couldn't help because Vermont was handled from a different number. Also unbelievable.

Avoid AmeriGas, their pricing is outrageous. We just got ripped off paying $4.989 per gallon plus charges for HazMat and Fuel Recovery on the delivery. We also had to wait about 10 days for the delivery. I just called another local propane company and their price is $3.39 per gallon.

According to the BBC, there is a lawsuit in Michigan against AmeriGas for similar issues.

Ripped Off!
This is the biggest scam around! I called to report a gas leak at my home and the next thing I know, They bill me over $800 for a house call that lasted just over 2 hours. I did not authorize this work nor did they contact me before their rep showed up at my house. For this gas guy, they charged me $350/hr! When i called in to negotiate something more reasonable, they treated me like dirt and said they were not willing to help me.

AmeriGas is a company that should lose their license. Their service people do not check for gas leaks. They do not allow you to speak to anyone but a call center in Africa. My regulator was leaking. Probably for about a year, and a decent service person would have smelled the leak. Took over a week to get an appointment, but then the service person did not show. I usually fill my 120 gallon tank twice a year. This last 12 months, was filled 5 times and we were out of the country for a third of that time.