AmTrust Financial Services Reviews 

This company is terrible to deal with. I will be turning them in to the BBB. The website is impossible to use and we have been unable to talk with an agent.

Will be contacting FCA as we have missed CML dates
for handover of plots.
Will also be taking legal action for the losses.
Complete waste of company.

I just attempted to pay an audit amount for my AP intego insurance policy. The online payment option said "not available for this policy" and when I called the phone number, it said my credit card could not be processed. I then waited for awhile on hold and got a representative who told me you have to press # after typing in your CC # and expiration date, which is never stated when you call their number. This whole process was extremely frustrating and could cause people to not make their payments timely, which could affect their credit score.

Absolutely disgusting scamming company!! Had caravan insurance with them, had our caravan for just under a year, no leaks, no damp, nothing! Moving it the one day we hit a very large/deep pot hole - thought nothing of it, got home, following week went in our caravan and there was water leaking from the rain causing damp, called Davis group who were our underwriters - who told me I was covered as was fully comp for everything, in my eyes this was accidental damage causing it, they sent an engineer who deemed it "uneconomical repair (2004 caravan) - we was then strung along being told it was going to be repaired - then we had another phone call saying the claim was declined and we wasn't covered as the terms of our policy was that we were liable for any servicing of seals etc - asked for it to be reviewed and made a complaint, to be strung along by Amstrust for months (in this time the damp got worse where the lights stopped working and the fuse box caught fire) to be told their investigation was complete and we wasn't being paid out for it - we are now £5500 out of pocket as we had no choice but to scrap it and Amtrust are no help at all, they do and try anything to get out of paying - from no leaks or anything to hitting a pot hole and it start leaking - second opinion through a friend of a friend is that the pothole would have jigged the van about a bit causing seals to break = accidental damage...... do not insure anything with them at all, sly, corrupt insurance company- STAY AWAY!

Been trying to get ahold of them for months to cash a claim over a failed property construction. Literally, they just ignore you. No answer at all despite of several emails and phone calls.
They are not helpful at all. When asked questions about the documents, they just answer like robots. They are making it very difficult to claim our money. They will Try to make you exhausted of their procedures and requests and give up...

I got burn bad at my job.Through the whole worksman comp process my claim adjuster has lied and avoided me. I was off work for 3 weeks before i received a single payment.I have a family.When he finally reached out to me he was Very RUDE as if he was doing me a favor.I went through so much pain and suffering.I almost lost my family behind the stress. I now have a permanent scare on my hand.My kids try not to stare at it during dinner time.My grands are scared of my hand.it takes 2to 3 days for my adjuster to respond and he only do it through email!!! Im thinking i need to talk with an attorney.I may need therpy! This company needs to train their employees

Amtrust is disgustingly greedy and operates their business in a repulsive manner. I obtained a business insurance policy from them in 2022, only to be hit with an audit demanding $51,000 in premiums. Despite faithfully paying $500 per month, they insisted I also insure my contractors, even though they are contractors for a reason. My business had no issues, no disputes, and no one filing claims against me. The agency I worked with, Newfront, is equally terrible and conveniently failed to mention the premium audits before I signed the contract. I have disputed the audit, but they refuse to provide a clear explanation for this exorbitant premium. I have involved a lawyer in this matter. This company is utterly atrocious, incapable of effective communication when they demand over $50,000 from me. I will never use them again. Stay as far away as humanly possible.

This company have left me for over 14 weeks without any contact. I have small children and no washing facilities for them. Would never recommend to anyone, worst service I have ever had to deal with.

Should be investigated on many levels - Amtrust were the insurance company who insured thousands, over 15,000 legal cases as a no win, no fee ATE (After the event insurance) - the Solicitors involved in the cases (Pure legal) went into administration, Pure legal took their legal fees through Novitas loans and all cases should have been covered under the insurance premium taken out with Amtrust - Amtrust have refused to pay out on the insurance of all these thousands of cases, leaving all these people with the defendants court fees to pay and a loan in their names. Many of these cases are year's old and people only just finding out that the cases have not been paid out and interest being added to all the costs, leaving some people legally obliged to pay tens of thousands of pounds, allot elderly people. Amtrust are now in a huge legal battle with Novita's and the Indemnity insurance for the closed down solicitors. They did not blink an eye when they carried on taking all the premium payments and continued to do so but refused to pay out based on a small print following of a procedure with them and the solicitors they were working with and the common man they should have been protecting.

I bought caravan insurance through this firm using a third party, and after our Caravan was stolen 9 weeks ago we are still waiting to hear anything from them, not one phone call or email with an update on our claim, we are totally in the dark and have now cancelled 3 trips away due to the lack of communication, it is now affecting our mental health and the worry and anxiety is starting to be a problem.
I have never had a worse service in my life.....very poor
UPDATE
13 WEEKS NOW AND NOTHING SORTED not even a phone call😡😡😡😡
Yes very easy to buy insurance from them when they are taking you're money but try making a claim and they don't want to know....avoid like the plague.
UPDATE
WATCH DOG NOW CONTACTED AS THIS IS GETTING RIDICULOUS
14/06/2023

Scam scum company that should not be in business - will take your money, double charge you, then audit with additional charges sending to a collections company. Never would recommend this company. Use other options

They refused to send an itemized bill to my fiancé… after they double charged him.

100% theft. Do not use!!! They will take your payment multiple times and then ignore you when you ask for a receipt.

We dropped them quickly!!!

Avoid this company! I made a simple insurance claim for storm damage over three months ago, and they have still not even processed the paperwork. Every time I ring they say they have a backlog of claims to get through and that they will prioritise my claim - this is to fob me off, because nothing ever happens. The original water damage has now worsened because of their unwillingness to deal with my claim. I am frustrated and angry, and will have to make a complaint to the financial ombudsman as a last resort.

I have just had a reply from Am Trust to a complaint I made in December, about the service I received from them.
It was a complete waste of time, however I didn't expect anything less, so I wasn't disappointed.
But you will be if you ever need them.

FCA - CLOSE THESE SCAMMERS DOWN!
THE FACT THEY DON;T EVEN BOTHER TO REPLY TO THESE REVIEWS SAYS IT ALL.
STAFF ARE RUDE, OBNOXIOUS, DON'T KNOW ANYTHING ABOUT INSURANCE. THEY HAVE NO STANDARDS.
LIKE OTHERS, I HAVE PAID THIS COMPANY FOR YEARS BUT TRY TO CLAIM, AND FIND OUT YOU MAY AS WELL THROWN THE PREMIUMS IN THE THAMES. AMTRUST WILL DO ANYTHING TO REPUDIATE YOUR CLAIM.
THEY BREAK EVERY FCA REQUIREMENT TAKING WEEKS TO WHAT THEY'RE SUPPOSED TO IN 24/48 HOURS.
THEY TELL YOU NO COVER THEN YOU CHECK AND THERE IS.
FCA REMOVE THEIR LICENCE.
CLOSE THEM DOWN! CLOSE THEM DOWN!

Dreadful company 4 months and still being told claim is being dealt with be warned do not use this company

Had them for Workers Comp coverage. Ten years, had zero claims. Then they demanded an audit of my company. Provided information requested, only to have them come back and ask for ten times more info. Did not have the time or energy to accommodate them since I had ZERO CLAIMS. Got a new quote and dropped them. SO they sent me to collections for the un-done audit. Keep in mind, we never filed a claim, ever. But they are still harassing me for money despite the fact the fact they not longer provide coverage.

I AM heb1959yahoo ----see my worker compensation case on line -- florida ojcc case # 21-004240IF. see my filings accusing their in house attorney == peta-gay edwards and attorney michelle chase of RTRlaw -- of an organisied scheme to commit fraud with documents submitted to JUDGE ILIANA FORTE ,,,,, the judge has dismisserd all of my correspondence -- and refuses to forward this fraud to an investigator .. why ??? forte spent 90 % of her carrer prior to being a judge = in the representatiom of insurance companys -- than because she wanted to be a judge she had to than go work for a law office that represents injured claiments ,,,, the judge still represents the insurance companys as a judge ------ as she has in her possession documents submitted by michelle chase & peta gay edwards and she refuses to forward thoes documents to aqn investigator ..... follow the $$$$$$$$$$$$$ my doctor lied in his medical records to steal $$$$ from amtrust -- and amtrust does not care ?? why because amtrust saved $$$$ overall....

Would give zero stars if I had opportunity wouldn’t pay out claim even though claim was only half of my premium. Been with them over 10 years and paid over 20k in premiums I would advise DO NOT use thee we m

I carried a workers comp policy with this company. After 3 years with them and never making any claims, Amtrust decided I owed them $14,000.00. Huge amount of money for my little business. Even after providing documentation and presenting our State's insurance laws they refused to back off and insisted I owed them this money. They threatened, harassed and bullied me. I finally had to get an attorney. After weeks of fighting with this unscrupulous company, their own attorneys realized they had no grounds for trying to coerce this money from me and it was eventually dropped. Though not until I had spent money on my own attorney and invested hours and hours of time. Run from this awful and deceitful company. If you do business with them, it will be a major regret!!!
We are filing complaints with state insurance commissions....they need regulated.