AmTrust Financial Services Reviews 

Appalling service. When I desperately needed to make a landlord claim after years of faithful customer loyalty, they kept coming up with any and all excuses and policy exclusions clearly aimed at finding ways to deny my claim. Turns out their insurance is completely worthless as it's literally impossible for any landlord to adhere to the fine print. Never again! Avoid like the plague!

Diese Firma ist das Allerletzte!
Vertreiben hier in Deutschland Versicherungsprodukte und haben keine Ahnung wie eine Schadenregulierung bei uns aussieht!
Nur Paragraphenreiterei! Null Kulanz! Und das bei einem Schaden von 189 €!

I had my insurance for my consulting company. I did not renew due to downward trend of my business due to Covid19. I explained that I would not be renewing in April. November 2020 I received a notice that I owed the renewal. I again notified them that did not renew due to Covid19 and I had no business in 2020. Here it is June 3, 2021. I receive a letter from a collections agency for NON-PAYMENT and another letter owing for 2021. I have reached out to them. They kept me on hold forever. Finally had to hang up. I emailed them and what response did I get. "Please be advised that after a policy term ends it get audited and that is the amount due if you did not comply." Not an explaination of what I did that I do not comply. I have reccomdended this company so many times to other small business. I will make sure people know what they are getting into with this insurance. It is a nightmare! There are many choices out there. Trust me this is a contract that keeps giving.

During some horendous freak weather, my caravan awning blew down. The claims team refused to pay out for damages cause to the awning as they said I had to be in it at the time. Absolutely ludacris! Any reason not to pay out!

An absolute disgrace of a company. I dealt with their European subsidiary ‘Amtrust Europe’.

After a genuine claim for property damage was submitted this company did everything it possibly could to avoid paying. It took me over a year and a half along with the assistance of the Ombudsman to receive payment. Even then it was substantially less than they owed and it caused stress as well as significant time wastage.

Furthermore, the company is prejudiced, judgemental and I have to say I felt they judged me racially and culturally.

Michael Burns their public relations officer, Maria Davora (manager) and their claims team are particularly disingenuous individuals.

An unprofessional, uncaring organisation. You will regret putting your faith in this company so don’t. Pick a different insurance company, ANY insurance company is superior to the clowns running this particular circus.

I complained to AMtrust who own ARC Legal how ARC Legal were treating me, namely ARC had told me they could not pay my under my rent guarantee claim as I had myself served a section 21 notice over a year earlier to a tenant who was in arrears but later paid up so I didnt evict him - since when cant a landlord do that to get a tenant to pay up!!! hundreds of landlords have to do it everyday and are never told it invalidates their potential rent guarantee claim in future, so it seems very discriminatory if you know what I mean for them to say it to me but not other customers who I am aware ARC have not relied on this, doesn't it - so it's very obvious this time. AmTrust took ARC Legal's Side even though it is obvious ARC are in the wrong. ClearlyAMTRUST don't care about people and instead take the side of their closely related people no matter what. I have asked for diversity and religious data approx 10 times but not received it. The regulators also take their side I wonder why, I have asked the regulators for the same diversity and religious data and encountering the same problem. The whole system is corrupt and these companies are all run by the same interest group and taking the absolute mick. It's unbelievable what's truly going on and why and no one seems to care, until it affects them, half the time people don't realize they have been impacted. There is a lack of unaccountably and objectivity although they will obviously claim they aren't and act like they are the crusaders of fairness but it's an utter sham as its riddled with bias and looking after their own at all costs and their words mean nothing, it's actions and evidence that speak volumes. Unbelievable what I've witnessed, but I'm glad I did else would have been obvious to all that's wrong. We want a full historical record of all their recruitment and activities to assess what damage they have caused others and to repay any benefit as a result, i'm sure at some it will happen.

These scammers took my premium and deposit then cancelled my policy 4 days later without notifying me and still has not refunded my money. Do not do business with these scam artist. I’m reporting them for fraud to my bank to have the charges reversed.