One of the worst online shopping experiences I’ve ever had. Here’s why: 1. Shipping took longer than what was advertised on their website 2. When the order finally shipped, they didn't sen... Toon meer
Bedrijf heeft geantwoord
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La compra ha sido muy fácil y la lámpara ha llegado en el tiempo indicado cuatro días. La lampara es exactamente como esperaba. He quedado muy satisfecha con todo el proceso. Quizás haría una sugere... Toon meer
Bedrijf heeft geantwoord
Realicé el pedido de 2 lamparas VP7 el 27/11/2023. Hoy día 11/01/2024 no las he recibido. He contactado 5-6 veces con Andlight, responden rápido, pero falta eficiencia. ¿Hasta cuando? Espero fechas... Toon meer
Bedrijf heeft geantwoord
La lámpara es preciosa, tal y como aparecía en la imagen y la descripción. Llegó antes del plazo previsto.
Bedrijfsgegevens
Geschreven door het bedrijf
ANDLIGHT – Your Home Should Feel Like Home En AndLight cuidamos el diseño, la calidad y la funcionalidad. Seleccionamos con mucho mimo nuestras lámparas, muebles y accesorios para el hogar, de la mano de algunas de las marcas más reconocidas del mundo. Somos distribuidores oficiales de piezas de diseño, tanto clásicas como modernas, y trabajamos tanto para clientes particulares como para proyectos de interiorismo profesionales. Nuestro objetivo es inspirarte y ayudarte ofreciendo buenos productos, un trato cercano y conocimientos de la mano de expertos. Desde nuestra base en Copenhague, queremos que tu experiencia con nosotros sea fácil y agradable, desde el momento en el que haces clic en nuestra web, hasta que llegan tus productos a casa.
Contactgegevens
Nelson Mandelas Allé 16, 2450, København SV, Denemarken
- +45 44 44 62 44
- info@andlight.es
- andlight.es
3,7
Gemiddeld
79 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
precio muy competitivo
precio muy competitivo, tiempos de entrega correctos. Lo unico negativo es que no aparece el seguimiento del envio y responden muy lento.
17 maart 2025
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Fer,
Thank you so much for this nice review!
It truly means a lot to us to hear that you had a positive experience with our service. We’re glad to know that your order arrived quickly and safe. We are aware that we have had a problem with the email flow in this time period, and I apologize very much for the missing tracking link. This issue has been fixed.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.es
Wishing you a wonderful day!
Best regards
Maria // Andlight
BE CAREFULL!!
BE CAREFULL!!! Received a Vitra Loung Chair with damage and after more than 1 month sending claims and emails still no solution was given to me. Very bad customer service. Now, I will have tu file a lawsuit
24 februari 2025
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Augustin,
Thanks for taking the time to review us!
We are so sorry to hear about this experience. We have asked for some more information so we can look into the matter.
Please get back to us and we can help resolve the issue.
I wish you a good day!
Best regards
Maria // Andlight
No hay servicio de atención al cliente
Compré dos lámparas, una de ellas vino rota y llevo 15 días tratando que me contesten al mail.
El precio no está acorde a la calidad del producto. La pintura salta con solo mirarla.
27 januari 2025
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Verónica,
Thanks for taking the time to review us!
We are so sorry to hear about this experience. We have asked for some more information so we can look into the matter.
Please get back to us and we can help resolve the issue.
I wish you a good day!
Best regards
Maria // Andlight
Todo correcto
Todo correcto. Respetan plazos de entrega y buenos precios en marcas icónicas
18 december 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Darius,
Thank you very much for reviewing our company and for sharing your experience with us. We appreciate hearing about all customer experiences.
We hope that we will have the honor of helping you with nice products another time.
If you have any questions, you are always welcome to contact us at info@andlight.no, we are ready to help.
Once again, thank you very much! Have a wonderful day.
Best regards,
Maria // Andlight
Seguire comprando
Excelente producto, facil proceso de compra y rapida entrega. Todo perfecto. Las lamparas quedaron geniales en mi dormitorio
12 oktober 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Alejandro,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
El pedido vino rápido y sin problema lo…
El pedido vino rápido y sin problema lo único que no recibí en ningún momento el correo de confirmación de pedido
17 september 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Maria,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely. We apologize that you did not receive the order confirmation in the beginning.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
Antwoord van AndLight.es
Dear Silke,
Thank you very much for the great review - we are really happy about that!
How wonderful to hear that you received good service.
Thanks again - I hope you have a fantastic summer!
Best regards,
Maria // Andlight
Rapidez en gestionar y enviar el…
Rapidez en gestionar y enviar el pedido. No pasó ni una semana entre la compra y la entrega en el lugar de recogida. Las lámparas estaban perfectamente embaladas y son preciosas.
27 juli 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Belen,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
La compra fue muy fácil y rápida
La compra fue muy fácil y la lámpara es maravillosa.
Queda genial y da una bonita luz de ambiente.
30 juli 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Pilar,
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and that you are happy about the light.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
Tienen la mejor variedad en marcas a precios muy competitivos…
Tienen la mejor variedad en marcas icónicas de iluminación y en todos los estilos. Un servicio de entrega super eficaz.
25 juli 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Raquel,
Thank you so much for the great review!
It is a pleasure to hear that you are interested in our range of products. We strive to have a wide range of high quality lamps and furniture.
If you have any questions, please feel free to contact us at info@andlight.es
I wish you a nice summer!
Best regards
Maria // Andlight
satisfactorio
buen precio y rápido plazo de entrega, volveré a comprar
22 april 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Jorge,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
De total confianza
Producto según especificaciones, perfectamente empaquetado y recibido en plazo.
26 maart 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Azucena,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
It is a company you can trust
It is a company you can trust. At all times you are informed of the location of the order. I ordered a VP9 lamp to Madrid and it arrived in perfect condition.
24 maart 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear David,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
Servicio rápido y calidad de producto
Servicio rápido y calidad de producto
4 maart 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Brunilda,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
No se puede recomendar por el uso de GLS
Cuatro estrellas por la atención al cliente pero no se puede recomendar, por el uso de GLS para envios en España. Tres intentos de enviar el pedido, a puntos de recogida de GLS, tres veces sin exito, con retrasos e historias sin fin. Parece que los repartidores de GLS roban los paquetes. Al final hemos tenido que pedir que nos devolvieron el dinero. Tramite de reembolso sin problema, pero sin lampara y un lio de cinco meses. Una perdida de tiempo.
12 februari 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Michael,
We thank you for taking the time to share your experience!
It is nice to hear that our customer service were able to assist in the difficult matter, and we are sorry that this has been the case in relation to you purchase.
We have made some changes in relation to shipment, and would therefor love to assist you again.
Please reach out to us in case you have any questions or wan to shop with us again; info@andlight.es
I wish you a good day!
Best regards
Maria // Andlight
Eficàcia al mejor precio
Encontré lo que buscaba al mejor precio y la entrega fué muy rápida!
29 januari 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear David,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
45 dias y sigo esperando, ¿es normal?
Realicé el pedido de 2 lamparas VP7 el 27/11/2023. Hoy día 11/01/2024 no las he recibido. He contactado 5-6 veces con Andlight, responden rápido, pero falta eficiencia. ¿Hasta cuando?
Espero fechas exactas, espero compensación, espero un perdón.
11 januari 2024
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Urki,
Thanks for sharing your experience!
We’re truly sorry to hear about the issue with your order. While we do display expected delivery dates on our website, all customers should be kept informed in case of any delays.
We strive to keep our customers updated throughout the entire journey, and I sincerely apologize if this wasn’t your experience.
Please feel free to reach out to us at info@andlight.es
— we’d be happy to look into the matter further.
Wishing you a wonderful summer!
Best regards,
Maria // Andlight
Atención y entrega excelente
Atención y entrega excelente. Gracias :)
22 november 2023
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Ester,
Dear David,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safe.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
Producto nunca llegó
Hice el pedido hace un mes y el producto aún no ha llegado. Vendedor no ha resuelto el problema ni tampoco devuelve el dinero.
9 november 2023
Review zonder uitnodiging
Antwoord van AndLight.es
Dear Ana,
Thank you for taking the time to share your experience.
We’re truly sorry to hear about the issue with your order. While we do display expected delivery dates on our website, all customers should be kept informed in case of any delays.
We strive to keep our customers updated throughout the entire journey, and I sincerely apologize if this wasn’t your experience.
Please feel free to reach out to us at info@andlight.es
— we’d be happy to look into the matter further.
Wishing you a wonderful summer!
Best regards,
Maria // Andlight
Antwoord van AndLight.es
Dear Elena,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safe.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
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