Andrew Martin Reviews 

Professional and always deliver amazing quality.

John from the Andrew Martin Outlet was the most wonderful help supporting me to track down to dining chairs and get the shipped up to Scotland.
Thank you John!

Professional company, 5 star delivery. I ordered a large Lille mirror which is gorgeous.

Prompt, efficient service and the cushions are just superb! Beautiful quality.

Great quality, very efficient and the delivery was very well communicated with constant phone calls and emails to ensure smooth delivery from the warehouse.
Would definitely highly recommend this company.

Beautiful quality and arrived quickly. I love my new cushions!

The sample rug came quickly. The rug also arrived quickly & friendly delivery people. Love the quality

Excellent product and quality

Order fulfilled quickly - efficient delivery- lovely chairs !! 👍

Andrew Martin’s contracted courier, UPS, delivered my material to a random address in a different town. I immediately contacted UPS to sort the issue and did receive the material 5 days later. Andrew Martin sent an email giving me the new delivery time, but omitted the date.

This was my first purchase so wasn’t a great start and I don’t feel it was particularly well handled, either in terms of resolving it or apologising. It is always important to remember that couriers are contracted by the vendor and blame can’t be passed on.

I was given the opportunity to see the reply below and edit the above. I am grateful for the response below, thank you.

Good product, good service.

I wish could be more positive as customer service was kind of helpful but my negative review is due to the crippling cost I paid due to very hidden costs for lighting so buyers beware. Unlike their many designer competitors, AM charge a 20% restock charge. And it’s really not clear during purchase. Having bought a £1k light fitting that is nothing like the quality seemingly shown online - I’ve lost £200 to them. And to top it all off- they need £25 to collect it. What a shame you run a business this way. You took £225 from me for what? How can you justify that? Will never look at your site again - so much better experience with your competitors. I regret ever dealing with you.

Incredible quality cushions, incredible service. Very happy customer!

My clients are thrilled with their funky chairs!!

We are huge fans of Andrew Martin! The quality is amazing and the service and speed is second to none! So much so we are expanding our library of fabrics

It's a shame items cannot be returned to showrooms. Colour of rug was paler than appears on wesbite

We have a holiday let for which we purchased a pair of the Greyhound Chairs in Glacier Storm. The chairs are an ideal size, small to not take up too much room yet big enough to sit comfortably.

However, we have had our third of this chair now break in 4 years.
The first chair broke on the frame immediately behind one of the front legs. I spoke the Andrew Martin and it was replaced free of charge. Their customer service was very good.
In 2024, the second chair broke (part of the original pair), in pretty much the same place. I wrote a review then saying how disappointing it was and Andrew Martin contacted me and said they sell 100s of these chairs and none had broken like this before and therefore I was told the two original chairs must have been a faulty batch and they replaced the chair free of charge.
Today I have been informed that the chair has broke again, the one previously replaced (1st replacement).
Our holiday let is has been let out for a total of 80 nights this year, so I cannot put this down to excessive use. The chair again has broken near the leg on the main base frame.
Either we are the unluckiest people ever with regards to this chair or the design is not fit for purpose. I will now look to replace the pair as I do not have any faith that the chair is fit for purpose. x
it is a huge shame as I said before they look beautiful and are a good size. But unless they are not really going to be used, I cannot recommend this chair.

The customer service was exceptional!

Great range of home furnishings.

That’s not my first time ordering with Andrew Martin and again my experience was faultless. They have dispatched the item very quickly and it arrived on time as per schedule.
Thank you for being reliable and efficient.

Richard was one of the most helpful people I have ever dealt. I couldn't recommend him or Andrew Martin more. My experience was 10/10 never will i get a sofa from anywhere else.
Thank you Richard and the Andrew Martin team :))))))