Anima Reviews 

Very happy with the way the Doctors and staff are dealing with my condition.its a team effort that is working extremely well.10/10

The receptionist was very polite and understood the need of my tablets and the reduction of them every month

This is quick, convenient and easy to use.

I was contacted promptly after my Anima request for an appointment. I missed a call from the surgery but was immediately sent a message with an appointment for a day later.
I really appreciated the smooth and efficient process

Put anima request in at 8am today, appt at 1415 today. Excellent.

My GP listened to my concerns and was very understanding when I asked for a referral. The doctor explained everything clearly and made me feel listened to and supported. I really appreciate their kindness and professionalism.

ChatGPT

It seems to be difficult to get a appointment without first being told to go to the hospital

It was easy to use and I am most grateful for all the care and kindness of the whole practice team at Bower Mount Medical Practice.

Easy to use - response is within a reasonable time - I have never had bad service from Burton Latimer Surgery I’ve been with them for 15 ish years.

A clear demonstration of the benefits of adopting the latest ‘tech’ provides huge benefits to both the medical practice and it's clients

Excellent was very helpful and was seen very quickly . Couldn’t fault the staff. Well done to all

I had a very quick response call from a very nice receptionist offering me an appointment the same morning. The whole process worked extremely well.

Prompt reply to prescription query.

Response time was very quick and very happy with the result 😀

I filled in the many questions, and was then told that the system had reached capacity and I could not submit my request. All my work answering questions was thrown away. If the system has reached capacity, could it tell you this before you start to make a request?

Initially on calling Hellesdon medical practice for an urgent repeat for medication that I had, irresponsibly, not managed effectively; I was presented with Anima AI on the call and I thought “oh here we go!…”

… wow! I’m impressed. It is simple, easy to use, repeats back what you have said for clarity and concise information. It even gave me a healthy boost of confidence with its soothing and pleasant responses. This I think will be key when considering human interactions can be perceived very differently from person to person, and when you don’t feel well, we can all think someone is being rude when intentions are not so. Anima takes away this option and presents only with facts, thus in turn allowing appropriate comments to be in written reply from the triage human team at the surgery; therefore, reducing the likelihood of thinking a staff member is being personally rude in response, when actually we don’t know what kind of day that person is having or what intentions they had when communicating. Very clever and a very fast response from triage within 2hrs.

Thank you to all the staff at Hellesdon medical practice for their continued excellent, professional conduct and care…
Especially Dr.Lettin, Ms.Disney (phlebo), Dr.Hashash (I’m bias of course! 😉), and of course Dr. Tolly (I love the new look of bright shirts and Doc martins. Makes me smile every time I’m there).

The response to my query to Bridgewater Surgeries was dealt with quickly, response sent back to me almost immediately along with the action being taken to resolve my issue.

GP surgery has recently adopted this for appointments, replacing the easy to use NHS app. It's now extremely complicated to get a suitable time or date, taking multiple times longer.

I sent message at 8.00 am , the doctor called me back within 2 hours and I saw doctor at 12.00 noon, I couldn’t have had better service