Annetts Fine Furniture Reviews 

A patient member of staff, he gave me all the time I needed, time and space no hovering about. Information provided on request, a good selection of stock well displayed, good lighting.c

The whole experience of selecting and purchasing a lot of new furniture was very good. During the process we spoke with several staff members and everyone was very helpful. During the wait for items to be made available we were updated on a regular basis. Excellent service.

Scott Owen was extremely helpful when choosing our sofa. Delivery service was fantastic the gentleman were very polite and respectful
Happy with the service along with the product

Excellent service from start to finish. We ordered a sofa, chair, bed and nest of tables. Excellent service in the store. Kept up to date with the order. Delivery arranged and delivered on time by very polite and helpful delivery men. Would definitely recommend and would use again when furniture needs replacing.

Mr Harris, the salesman who looked after my daughter-in-law and I should give masterclasses in salesmanship. We knew exactly where to find him when we had questions, but he removed himself from our vicinity whilst we were browsing. At no point did we feel under any obligation to make a purchase. Mr Harris was extremely careful in checking each aspect of our purchase, making sure we understood exactly what our commitment was.
Our time in the store was really pleasant and I received regular updates on the progress of our order. In fact, our order was ready for delivery nearly a month earlier than the estimated date. So much better than being disappointed by delays!
The delivery men were prompt and worked carefully and quietly. They tidied all their packaging away and removed my old sofas without causing a single scratch. The instructions in the operation of my chair were given very clearly, as were all the answers to my questions.

The delivery team were professional, friendly, and respectful (they automatically took their shoes off). 18/02/26. They gave comprehensive information (verbally) on how to care for the sofa (rotating cushions etc.), and when to expect the Care Policy paperwork that I had also taken out ( it covers damage by pets too).

In store 23/12/25, the lady in the office continually tried to address me as and type in my title as Mrs, just assuming, though it is not.

I did feel patronised (not by Harry, but the salesman who served me in his absence), when I was calculating in my head the fast numbers of original price with a voucher discount and care package - the salesman actually said, "come on, it's very simple...". My instinct was to walk away, but I had searched for a long time to find a sofa to fit the space in our home, and a friend had recommended Annetts, and she was very happy with her purchase and service.

Great service from start to finish. Very courteous delivery drivers

We travelled to Annetts from Cardiff as a family member had a previous positive experience. The sales advisors are very friendly and knowledgeable, and allow you to look around the store without hassling you (as is the case in large chain sofa stores). The delivery team was excellent and delivered our sofas with care. The free delivery to Cardiff was a bonus. We are very pleased so far with the comfort and quality of our sofas and would not hesitate to recommend.

The best furniture store for quality, price and customer service..A big thanks to Barrie for your help and advice.

I was looking for new bedroom furniture & visited a number of stores before I chose Annetts. I was very pleased with the design & quality. Also Gareth was very helpful in helping us with our request & organising with the suppliers to have it all flat packed for ease up 2 flights of stairs. I would highly recommend Annetts for the quality product & their expertise & will definitely go there again.

Very relaxed, unpressured shopping experience browsing at Annetts. Gareth was very helpful in narrowing down the mattress I wanted. After purchase, the communication keeping me updated on delivery progress was very good and the delivery itself was excellent – very pleasant and helpful delivery guys. All in all – excellent.

Pleasant sales staff who kept me well informed regarding delivery.
I would recommend this company and products without hesitation.

Great selection of suites to choose from. Spent a long time making our choice and once made Harry guided us through fabrics, order etc. Good experience all round!

The staff at Annettes are always extremely helpful...I had been in several times to look for furniture and Damian was very patient, and offered no pressure which is excellent in my view, nothing worse than staff following people about. Having being very stressed anyway with my husband being terminally ill, it was nice to be served with no pressure to buy. When my furniture was delivered at a date that was very convenient to me, the delivery men (sorry didn't get names) were very polite,jolly and very helpful...I love furniture from Annettes, it is always of good quality and reasonably priced

We visited the store back in December and dealt with Damien who was very knowledgeable and allowed us the time to try out the mattresses to find the most suitable one for us. Order through to delivery was professional and communication throughout was excellent. The mattress was delivered today and the 2 delivery men were polite and respectful of my house. 10 out of 10 and will be back soon to order a sofa. Thank you

Really good customer service. Friendly, and knowledgeable with good advice. Very straightforward and easy to do business with. Thank you.

From when I ordered my sofas the customer service was fantastic and Harry was fab. Even down to delivery was 5 star and the drivers. I will definitely be buying more from this gorgeous furniture shop. If you need a sofa or other furniture definitely come here

Annetts is a big and spacious store with a wide range of quality furniture, some of which is quite unique. Luckily we knew just what we wanted. Gareth Morgan was great, he helped us find it. Perfect assistance, knowledgeable, friendly and very helpful. Would highly recommend Annetts.

Thoughtful professional service this weekend at Annetts (Hereford), which enabled us time to consider sofa purchase

Excellent experience, all the staff we met were very helpful and knowledgeable