Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Toon meer
Bedrijf heeft geantwoord
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Toon meer
Bedrijf heeft geantwoord
I have been waiting six months for the annual increase to be added to my pension. It doesn’t matter how many phone calls I make, the result is always the same. Four weeks ago it was explained to me th... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My query was answered properly by David…
My query was answered properly by David on the Edinburgh helpdesk.
9 oktober 2026
Antwoord van Aptia Group
We are happy to hear that our team provided clear and helpful support for your request. Thank you for your review.
Kind Regards
Member Experience Team
A very professional responce to my…
A very professional responce to my questions. Informative and friendly conversation. A very pleasent
Experiance.
9 oktober 2026
Antwoord van Aptia Group
Thank you for your review. We're delighted to hear that you found our communication helpful and friendly, and that our team provided a positive experience. We appreciate your feedback and are pleased we could assist you.
Kind Regards
Member Experience Team
Answered call promptly was very helpful…
Answered call promptly was very helpful and polite 👍🏻
9 oktober 2026
Antwoord van Aptia Group
Thank you for sharing your feedback. We are glad to hear that your call was answered quickly and that our team were able to provide knowledgeable and courteous assistance.
Kind Regards
Member Experience Team
Very helpful and patient member of…
Very helpful and patient member of staff who took the call
9 oktober 2026
Antwoord van Aptia Group
We are so pleased to hear that our team member was able to assist you with such care and understanding during your call. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We are so pleased to hear that you had such a great experience with our team member. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
I was concerned and worried but Luca…
I was concerned and worried but Luca was super calm and took me through the process of registering which I did successfully . Thank you again . Highly re commended .
7 oktober 2026
Antwoord van Aptia Group
We are happy to hear that our team member eased your worries and guided you smoothly through the process. Thank you for taking the time to leave us a review.
Kind Regards
Member Experience Team
Great customer service
Informed, polite and helpful representative (Erin) able to rapidly help resolve query. Clear guidance and support with access to most of the details I needed.
9 oktober 2026
Antwoord van Aptia Group
We are so pleased to hear that our team member was able to assist you quickly and provide the guidance you needed. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
The lady i spoke with was very helpful…
The lady i spoke with was very helpful and was able to answer my questions. She was very easy to chat with.
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that you had such a pleasant conversation with our team member and that all your questions were answered. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Talked to a live person who was very…
Talked to a live person who was very knowledgeable.
8 oktober 2026
Antwoord van Aptia Group
We are so pleased to hear that you had a good experience speaking with our team. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Very quick to get through Caroline was…
Very quick to get through Caroline was very helpful and very pleasant to speak to
9 oktober 2026
Antwoord van Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that your call was answered so promptly and that our team member provided such pleasant and helpful assistance. Your positive experience is greatly appreciated.
Kind Regards
Member Experience Team
Inconclusive result
8 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback. We're sorry the outcome wasn't what you had hoped for. We appreciate you taking the time to share your experience. Please do contact us again if further support is required.
Kind Regards
Member Experience Team
Very good service.
8 oktober 2026
Antwoord van Aptia Group
Thank you for your review. We're delighted to hear you received such good service from us. We appreciate you taking the time to share your feedback.
Kind regards
Member Experience Team
Jane made the confusing simple .
8 oktober 2026
Antwoord van Aptia Group
We appreciate your positive feedback and are happy we could provide the clarity that was needed.
Kind Regards
Member Experience Team
Helan was very helpfull & understanding.
8 oktober 2026
Antwoord van Aptia Group
Thank you for taking the time to share your feedback. We are so pleased to hear that our team member provided such helpful and understanding service.
Kind Regards
Member Experience Team
The agent I spoke to was patient and…
The agent I spoke to was patient and offered help and support
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team member provided you with such a helpful experience. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Lovely lady on the phone helped answer…
Lovely lady on the phone helped answer all my questions and got me sorted
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team member was able to assist you and get everything resolved for you. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Pension Quote
The advisor who dealt with my query and requested my pension quote was excellent. And the phone was picked up right away 🙂
8 oktober 2026
Antwoord van Aptia Group
We are so glad to hear that your call was answered so quickly and that our team member provided such great service with your request. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Great customer service from Aptia
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & confirm it was completed & even rang back as promised to confirm! Great service & she couldn’t have been more helpful!
8 oktober 2026
Antwoord van Aptia Group
We are glad you had such a positive experience with our team. We appreciate your positive feedback regarding our team members who assisted you and followed up as promised. Thank you for your review.
Kind Regards
Member Experience Team
Thanks Emma…
The call was answered swiftly and Emma was very patient guiding me through the process which was needed. I will always be able to ring in the future, many thanks Emma you did great
8 oktober 2026
Antwoord van Aptia Group
It is wonderful to hear that your call was picked up so quickly and that you received such patient, helpful support. Knowing you feel confident to reach out to us whenever you need assistance in the future means a great deal to our team. Thank you for sharing your positive experience.
Kind Regards
Member Experience Team
Answered my call in minutes and girl…
Answered my call in minutes and girl was very helpful and polite
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that your call was answered so quickly and that our team member provided such a polite and helpful service. Thank you very much for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
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