Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Toon meer
Bedrijf heeft geantwoord
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Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Toon meer
Bedrijf heeft geantwoord
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to dea... Toon meer
Bedrijf heeft geantwoord
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
1K reviews
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The lady i spoke with was very helpful…
The lady i spoke with was very helpful and was able to answer my questions. She was very easy to chat with.
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that you had such a pleasant conversation with our team member and that all your questions were answered. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Talked to a live person who was very…
Talked to a live person who was very knowledgeable.
8 oktober 2026
Antwoord van Aptia Group
We are so pleased to hear that you had a good experience speaking with our team. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Very quick to get through Caroline was…
Very quick to get through Caroline was very helpful and very pleasant to speak to
9 oktober 2026
Antwoord van Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that your call was answered so promptly and that our team member provided such pleasant and helpful assistance. Your positive experience is greatly appreciated.
Kind Regards
Member Experience Team
Inconclusive result
8 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback. We're sorry the outcome wasn't what you had hoped for. We appreciate you taking the time to share your experience. Please do contact us again if further support is required.
Kind Regards
Member Experience Team
Very good service.
8 oktober 2026
Antwoord van Aptia Group
Thank you for your review. We're delighted to hear you received such good service from us. We appreciate you taking the time to share your feedback.
Kind regards
Member Experience Team
Jane made the confusing simple .
8 oktober 2026
Antwoord van Aptia Group
We appreciate your positive feedback and are happy we could provide the clarity that was needed.
Kind Regards
Member Experience Team
Helan was very helpfull & understanding.
8 oktober 2026
Antwoord van Aptia Group
Thank you for taking the time to share your feedback. We are so pleased to hear that our team member provided such helpful and understanding service.
Kind Regards
Member Experience Team
The agent I spoke to was patient and…
The agent I spoke to was patient and offered help and support
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team member provided you with such a helpful experience. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Lovely lady on the phone helped answer…
Lovely lady on the phone helped answer all my questions and got me sorted
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team member was able to assist you and get everything resolved for you. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Pension Quote
The advisor who dealt with my query and requested my pension quote was excellent. And the phone was picked up right away 🙂
8 oktober 2026
Antwoord van Aptia Group
We are so glad to hear that your call was answered so quickly and that our team member provided such great service with your request. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Great customer service from Aptia
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & confirm it was completed & even rang back as promised to confirm! Great service & she couldn’t have been more helpful!
8 oktober 2026
Antwoord van Aptia Group
We are glad you had such a positive experience with our team. We appreciate your positive feedback regarding our team members who assisted you and followed up as promised. Thank you for your review.
Kind Regards
Member Experience Team
Thanks Emma…
The call was answered swiftly and Emma was very patient guiding me through the process which was needed. I will always be able to ring in the future, many thanks Emma you did great
8 oktober 2026
Antwoord van Aptia Group
It is wonderful to hear that your call was picked up so quickly and that you received such patient, helpful support. Knowing you feel confident to reach out to us whenever you need assistance in the future means a great deal to our team. Thank you for sharing your positive experience.
Kind Regards
Member Experience Team
Answered my call in minutes and girl…
Answered my call in minutes and girl was very helpful and polite
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that your call was answered so quickly and that our team member provided such a polite and helpful service. Thank you very much for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Customer support and help
Call was answered very quickly - no wait. Your advisor, Cassidy, was clear, understanding, helpful and responded appropriately
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that your call was answered so promptly and that our advisor provided clear, empathetic, and attentive assistance. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
The subject matter is not what you want…
The subject matter is not what you want to talk about, even though you must. Casandra made it easy and helped me get the result I required.
8 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback. We're pleased to hear our team member made a difficult conversation easier and helped you achieve the outcome you were looking for.
Kind Regards
Member Experience Team
Pension quote request call It was nice to not have to repeat ID&V…
It was nice to not have to repeat ID&V when handed off from IVE/Automation to the agent . Helen was very cheerful and friendly and managed my request with zero friction. I will now await my pension quotation with the 3 days quoted. Many thanks
8 oktober 2026
Antwoord van Aptia Group
We are happy to hear that your experience was so seamless and pleasant. Thank you for your positive feedback.
Kind Regards
Member Experience Team
The lady I spoke to was very clear
The lady I spoke to was very clear, helpful and friendly.
8 oktober 2026
Antwoord van Aptia Group
We are so glad to hear that our team member provided you with such a clear, friendly, and helpful experience. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Member Experience Team
Very good communication and helped me…
Very good communication and helped me sort out my problem quickly,
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team communicated well and resolved your issue so efficiently. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for taking the time to leave us a positive review.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for your kind feedback. We're glad we could help and appreciate you taking the time to share your experience.
Kind Regards
Member Experience Team
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