Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Toon meer
Bedrijf heeft geantwoord
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to dea... Toon meer
Bedrijf heeft geantwoord
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
1K reviews
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Pension Quote
The advisor who dealt with my query and requested my pension quote was excellent. And the phone was picked up right away 🙂
8 oktober 2026
Antwoord van Aptia Group
We are so glad to hear that your call was answered so quickly and that our team member provided such great service with your request. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Great customer service from Aptia
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & confirm it was completed & even rang back as promised to confirm! Great service & she couldn’t have been more helpful!
8 oktober 2026
Antwoord van Aptia Group
We are glad you had such a positive experience with our team. We appreciate your positive feedback regarding our team members who assisted you and followed up as promised. Thank you for your review.
Kind Regards
Member Experience Team
Thanks Emma…
The call was answered swiftly and Emma was very patient guiding me through the process which was needed. I will always be able to ring in the future, many thanks Emma you did great
8 oktober 2026
Antwoord van Aptia Group
It is wonderful to hear that your call was picked up so quickly and that you received such patient, helpful support. Knowing you feel confident to reach out to us whenever you need assistance in the future means a great deal to our team. Thank you for sharing your positive experience.
Kind Regards
Member Experience Team
Answered my call in minutes and girl…
Answered my call in minutes and girl was very helpful and polite
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that your call was answered so quickly and that our team member provided such a polite and helpful service. Thank you very much for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Customer support and help
Call was answered very quickly - no wait. Your advisor, Cassidy, was clear, understanding, helpful and responded appropriately
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that your call was answered so promptly and that our advisor provided clear, empathetic, and attentive assistance. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
The subject matter is not what you want…
The subject matter is not what you want to talk about, even though you must. Casandra made it easy and helped me get the result I required.
8 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback. We're pleased to hear our team member made a difficult conversation easier and helped you achieve the outcome you were looking for.
Kind Regards
Member Experience Team
Pension quote request call It was nice to not have to repeat ID&V…
It was nice to not have to repeat ID&V when handed off from IVE/Automation to the agent . Helen was very cheerful and friendly and managed my request with zero friction. I will now await my pension quotation with the 3 days quoted. Many thanks
8 oktober 2026
Antwoord van Aptia Group
We are happy to hear that your experience was so seamless and pleasant. Thank you for your positive feedback.
Kind Regards
Member Experience Team
The lady I spoke to was very clear
The lady I spoke to was very clear, helpful and friendly.
8 oktober 2026
Antwoord van Aptia Group
We are so glad to hear that our team member provided you with such a clear, friendly, and helpful experience. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Member Experience Team
Very good communication and helped me…
Very good communication and helped me sort out my problem quickly,
8 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team communicated well and resolved your issue so efficiently. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for taking the time to leave us a positive review.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for your kind feedback. We're glad we could help and appreciate you taking the time to share your experience.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We are glad you received such a good service form our team. Thank you for your feedback.
Kind Regards
Member Experience Team
Very efficient and clearly spoken.
8 oktober 2026
Antwoord van Aptia Group
We appreciate your review. We are happy to hear that our team communicated with clarity and handled everything in a prompt, efficient manner for you.
Kind Regards
Member Experience Team
The call was quick and I got the…
The call was quick and I got the information I was looking for.
8 oktober 2026
Antwoord van Aptia Group
We are glad you had a positive experience with our team. Thank you for your review.
Kind Regards
Member Experience Team
Received clear information and provided…
Received clear information and provided very helpful advice and service.
6 oktober 2026
Antwoord van Aptia Group
Thank you for sharing your feedback. We are pleased our team were able to provide you with the help and information that was needed.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for your review. I'm pleased to hear that your issue was resolved. We appreciate you taking the time to share your feedback.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We are glad to hear that our team provided prompt and clear assistance with your recent query. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for your review. We're pleased to hear that you found our service helpful. We appreciate you taking the time to share your feedback.
Kind regards
Member Experience Team
Unreliable, cumbersome and frustrating
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to deal with. Not good enough.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Aptia Group
Thank you for your review. I'm sorry to hear about the difficulties you've experienced accessing your pension account and appreciate how frustrating this must be. We would like to investigate this further and have requested your contact details so that we can look into the issues you've encountered and work towards a resolution. We look forward to hearing from you.
Kind regards
Member Experience Team
Instructions clear and easy to follow…
Instructions clear and easy to follow great experience
8 oktober 2026
Antwoord van Aptia Group
We are glad you found our guidance helpful and enjoyed your seamless experience with us. Thank you for your feedback!
Kind Regards
Member Experience Team
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