Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Toon meer
Bedrijf heeft geantwoord
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to dea... Toon meer
Bedrijf heeft geantwoord
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
1K reviews
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Antwoord van Aptia Group
Thank you for your review. We're pleased to hear that you found our service helpful. We appreciate you taking the time to share your feedback.
Kind regards
Member Experience Team
Unreliable, cumbersome and frustrating
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to deal with. Not good enough.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Aptia Group
Thank you for your review. I'm sorry to hear about the difficulties you've experienced accessing your pension account and appreciate how frustrating this must be. We would like to investigate this further and have requested your contact details so that we can look into the issues you've encountered and work towards a resolution. We look forward to hearing from you.
Kind regards
Member Experience Team
Instructions clear and easy to follow…
Instructions clear and easy to follow great experience
8 oktober 2026
Antwoord van Aptia Group
We are glad you found our guidance helpful and enjoyed your seamless experience with us. Thank you for your feedback!
Kind Regards
Member Experience Team
Cassandra was really helpful
Cassandra was really helpful, but I did try to change my address online but was unsuccessful
8 oktober 2026
Antwoord van Aptia Group
Thank you for your review. I'm delighted to hear that Cassandra was able to help. I'm sorry to hear that you experienced difficulties updating your address online. If you still need assistance, please give us a call and we'll be happy to help get this updated for you.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We are so pleased to hear that our team member provided you with such friendly and helpful service during your call with us. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Easy to contact and questions answered…
Easy to contact and questions answered in a polite and professional manner
7 oktober 2026
Antwoord van Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that your queries were addressed with courtesy and professionalism by our team.
Kind Regards
Member Experience Team
Lovely lady who took my call
Lovely lady who took my call, very friendly and efficient
7 oktober 2026
Antwoord van Aptia Group
We are so pleased to hear that you had such a pleasant, friendly, and efficient experience over the phone. Thank you very much for taking the time to share your thoughtful feedback with us.
Kind Regards
Member Experience Team
I spoke with Erin today
I spoke with Erin today, Erin spoke clearly and politely during our conversation and was able to provide the information that I was looking for.
Thank you
7 oktober 2026
Antwoord van Aptia Group
Thank you for taking the time to share your feedback. We are delighted to hear that our team member was able to help you with the information that you needed.
Kind Regards
Member Experience Team
Lady on the phone was extremely helpful…
Lady on the phone was extremely helpful locating a lost pension
7 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team member provided such excellent support in helping you trace your pension. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you so much for taking the time to share your feedback. We are delighted to hear that our assistance was beneficial to you and that you had such a positive experience with our team.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We are delighted to hear that our team was able to assist you effectively and provide clear answers to all of your queries. Your feedback is greatly appreciated.
Kind Regards
Member Experience Team
Excellent customer service!
A pleasure to speak to Ellen today who helped me through a log in problem with my account.
She was polite, patient with me and extremely helpful until we resolved the issue.
Thank you so much for a great experience.
7 oktober 2026
Antwoord van Aptia Group
Thank you for taking the time to share your positive feedback. We are delighted to hear that you received such patient and helpful support to successfully resolve your account issue.
Kind Regards
Member Experience Team
Good customer service
Good customer service, really helpful and listened to my concerns and put my mind at rest.
7 oktober 2026
Antwoord van Aptia Group
We are so glad to hear that our team was able to provide reassuring support and address your worries effectively. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Very helpful
I dealt with a woman called Beth. She was very helpful and went through everything step by step to set up my account. Did not rush and explained everything. Excellent service
7 oktober 2026
Antwoord van Aptia Group
We are glad you enjoyed your experience. Thank you for your positive feedback regarding our team member taking the time to guide you thoroughly through your account setup. We appreciate your review.
Kind Regards
Member Experience Team
good overall service
7 oktober 2026
Antwoord van Aptia Group
Thank you for sharing your feedback, we are pleased that you were happy with the service provided by our team.
Kind Regards
Member Experience Team
I called about finding a small pension…
I called about finding a small pension I paid into decades ago. Very helpful member of staff explains clearly the next step and the options I will receive. Looking forward to receiving these.
7 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback. We are glad to hear our team clearly explained the process for your pension.
Kind Regards
Member Experience Team
I Gaining access with professional assistance
I spoke with Casandra today who was patient, very helpful and knowledgeable. My query was answered efficiently without any issues and Casandra was very friendly during the whole process!
7 oktober 2026
Antwoord van Aptia Group
Thank you so much for leaving such lovely feedback. We are pleased to hear that you had such a positive experience with our team member today.
Kind Regards
Member Experience Team
Richard addressed my problem and…
Richard addressed my problem and resolved it instantly, many thanks.
7 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team member was able to assist you so quickly and resolve your issue right away. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
I would like to thank the…
I would like to thank the representative for Merca for helping me through the process of logging in and and finding information , she was excellent and thank for her help
7 oktober 2026
Antwoord van Aptia Group
Thank you for taking the time to share your feedback. We are pleased to hear that we were able to assist you so effectively.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for taking the time to share your feedback, we are pleased that our team member was of assistance to you.
Kind Regards
Member Experience Team
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