Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very very disappointed with the service received from this organisation. I am due to retire this week and have Pensions coming from two different sources, PIC & Aptia. PIC have been amazing: great... Toon meer
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Toon meer
Bedrijf heeft geantwoord
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
1K reviews
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Manage your expectations
Communication throughout the retirement process was timely and complete , although 3 months to wait for the first pension payment I felt was too long
6 oktober 2026
Review zonder uitnodiging
Antwoord van Aptia Group
Thank you for your feedback. We're pleased to hear the retirement process was communicated clearly and in a timely manner. We note your comments regarding the wait for your first pension payment.
If we can be of any further assistance please do not hesitate to contact us.
Kind Regards
Member Experience Team
Contacts were helpful
Contacts were helpful, patient and simplified often confusing online instructions.
1 oktober 2026
Antwoord van Aptia Group
We are glad you received such a positive experience. Thank you for your feedback.
Kind Regards
Member Experience Team
Awful chatbot experience
Initially, when the phone is answered, a chatbot asks a series of questions. These were garbled and/or cut short. It was very frustrating trying to get past this stage, and I almost gave up. (Once I finally got through to a human agent, he was polite, competent, and helpful - hence two stars rather than one).
6 oktober 2026
Review zonder uitnodiging
Antwoord van Aptia Group
Thank you for your feedback. We're sorry to hear about the difficulties you experienced with our automated phone system and appreciate how frustrating this must have been. We're pleased that once connected, our agent was able to provide polite, helpful, and effective support.
Kind Regards
Member Experience Team
Aptia helped me with AVCs questions
Addressed my questions that i asked. polite and knowledgable. Goint to get back to me with some answers.
6 oktober 2026
Antwoord van Aptia Group
Thank you for the five stars! We're glad you had such a positive experience with our team.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you so much for your wonderful feedback. We are delighted to hear that you found our team to be so supportive and dedicated to delivering great service.
Kind Regards
Member Experience Team
Very helpful Aptia customer service…
Aptia customer service representative was very efficient, polite and helpful. Explained what they were going to do and how long it should take.
6 oktober 2026
Antwoord van Aptia Group
We are happy to hear that our team provided clear timelines and helpful assistance during your call.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We are pleased to hear that your call was so productive and that you received the help you required right away. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for taking the time to share your feedback. We are pleased to hear that our team provided you with such a positive experience.
Kind Regards
Member Experience Team
Awful Company to try and get a response…
Awful Company to try and get a response from, i use their own Contact form, submit , get an auto response then nothing! i always have to send follow up requests.
Very poor customer service!
6 oktober 2026
Review zonder uitnodiging
Antwoord van Aptia Group
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when you're seeking an update and appreciate you bringing this to our attention. Your comments have been noted.
Kind Regard
Member Experience Team
Helpful company
Contacted the company today the person I spoke to was very helpful. Understanding polite and supportive.
6 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that your phone call with our team was such a positive experience. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Member Experience Team
Very helpful thank you
6 oktober 2026
Antwoord van Aptia Group
We are glad to hear that our support was beneficial to you, and we appreciate your positive feedback.
Kind Regards
Member Experience Team
Extremely helpful and patient during…
Extremely helpful and patient during call. Resolved all issues. Excellent service.
5 oktober 2026
Antwoord van Aptia Group
We are so glad that our team provided the support that you needed during your call and that your queries were all resolved. Thank you for your feedback.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We are delighted to hear that our team member provided guidance and was able to answer your questions. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Told me all I wanted to know
Told me all I wanted to know , only down side ( nothing to do with the lady on the call ) I asked for clarification that this had been received & the second time of sending previously sent in early July , call handler was very good
6 oktober 2026
Antwoord van Aptia Group
We are happy to hear that our team member provided all the details you needed during your call. Thank you for your review, and we appreciate your patience regarding the follow-up confirmation for your previously submitted information.
Kind Regards
Member Experience Team
Ease of contacting
Managed to get through relevantly quickly and spoke to someone regarding my intended plans. I was able to get the necessary information and start the ball rolling.
6 oktober 2026
Antwoord van Aptia Group
We are glad you had a positive experience with our team. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
I spoke to Cassidy today who was very…
I spoke to Cassidy today who was very helpful. She answered all my questions and some I’d even forgotten about. Very happy with the call.
6 oktober 2026
Antwoord van Aptia Group
We are so glad to hear that your call went so well and that all of your questions were thoroughly answered. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Extremely helpful and knowledgeable
Short wait time to speak to a respresentative. Lisa was extremely helpful and knowledgeable and answered all my queries. Thank you.
6 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback. We are delighted to hear that your call was answered quickly and that our team member provided knowledgeable, helpful assistance with all of your questions.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We are so glad to hear that our team provided clear and detailed communication. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Friendly and helpful
2 oktober 2026
Antwoord van Aptia Group
We're glad you had such a positive experience with our team member. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Call answered quickly and issue…
Call answered quickly and issue resolved immediately.
5 oktober 2026
Antwoord van Aptia Group
We are glad to hear our team provided you with swift assistance to resolve your issue. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
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