APT Luxury Travel Reviews 

Our trip on the Seabourn Venture from Greenwich northward, through the Scottish islands, finishing in Dublin, visited places we otherwise would not have ever seen.

I particularly the Zodiac excursions, which allowed us to go ashore in remote locations and get up close to the spectacular Fingal's Cave on Staffa.

Every member of the crew was exceptional, friendly, enthusiastic, and always happy to stop for a chat, regardless of their role or nationality. From the cabin and restaurant teams to the expedition staff, everyone contributed to making the journey truly memorable.

We also particularly enjoyed the presentations in the Discovery Centre. As first-time expedition cruisers, we found the talks by the expedition team on a wide range of fascinating subjects both informative and engaging, adding greatly to the overall experience.

The front inside bar on Deck 4? was never open during the day. It was such a nice place to go and relax and watch the sea, but no service.

Also, we weren't aware that the expeditions were almost all to be by zodiacs.

We did a cruise from Greenwich up to Edinburgh and then round the Scottish Islands, Belfast, Isle of Mann and ending in Dublin, the tour was called the Britain and Ireland Explorer. We went on the Seabourn Venture. The whole holiday was brilliant, the ship was amazing, the staff could not have been more helpful, the food was great and excursions interesting; all in all a thoroughly fabulous trip. We have travelled with APT before and were impressed so have booked with them again!

Lovely tour

Unique experience with zodiacs ship to shore. ALL staff genuinely friendly and wanting to help. All excursions were well thought out and a great experience.

Quality of ship and friendliness of the staff and crew.
We were expecting more of an explorer trip but there was little of that. Experts were excellent.

Staff can’t be faulted.
Knowledgeable, attentive & happy.
Not 5 stars due to limited entertainment, & fairly bland food. Lovely ship, but have been on better. Have to way up price paid with overall satisfaction. Would definitely be 5 stars if cost was less.

The marketing was for a luxury cruise on an expedition ship. In fact it was and expedition cruise.
It was a small ship which we expected to dock in almost all ports. In fact they proposed to not dock in any port until there were lots of complaints about the use of the zodiacs.

APT and Seabourn are a good combination. The ship was modern, the suite was comfortable and the crew were excellent.
The booking process was a shambles. We booked and paid in March, but in June, my wife was told that she could not travel on account of her mobility scooter. This was ultimately resolved by Seabourn, some two weeks later. The whole booking pantomime made my wife very distressed.

Expected far more expedition on an expedition cruise... seem to want to be a sight seeing cruise than exploring. One example {of many} seeing an Abbey on a small island with nothing else to see next to the Isle of Mull one of the most scenic islands not visited.
Otherwise, the ship, food, crew was of the highest standard. The expedition team was both knowledgeable and outstanding... big plus to the pro photographer who helped make the memories.
Final point... APT / Seabourn setup was confusing most passengers did not even know the ship used zodiacs to visit places for instance.. taking away the experience and fun part.

Communication before departure was very poor . I was told over the phone by APT that excursions could not be booked beforehand to then realise a few days before departure that they could online which resulted in some being fully booked and times preferred unavailable.
We were told two tenders needed in pre departure info then told zodiacs which fine but unprepared and had to go and buy waterproof trousers which had at home and could have taken had known .
A lot of guests were unhappy and we had to spend a lot of our first few days queuing at customer services and sorting things out which we didn’t want to have been doing on our first few days away .
It was very stressful which was unnecessary had communication been better

Didn’t get to see the 2 main features of the holiday.
Ship had problems with aircon,
Hot water and sewerage

The transfer arrangements at the start of our holiday was an absolute disaster. The information provided was incorrect and incomplete. The customer service response was totally inadequate with no one able to make a decision. This was exacerbated by a total lack of care when trying to board the ship including no water or shelter during the hottest day of the year. Four chocolate strawberries given as an apology. Insulting.
Submitted a complaint but have hear nothing.

From the very first moment, Sophie made everything easy. I work in IT for an investment bank, so I don't mind using the web. However, the booking experience, wealth and depth of information, ideas, and friendliness completely changed my view of the travel agent industry. Sophie was providing solutions for things I needed to sort out well before it had even crossed my mind. The interaction was definitely a value-add. This is exactly the sort of interaction that produces brand loyalty. This is exactly the sort of interaction that gives a company a comfortable competitive edge.

I am very pleased with the dealings I have had with APT, our holiday cruise has been very easy to organise.
They are very professional in their dealings with customers and communication has been excellent, which I think is vital. I would recommend.

Grace (Murley)was very helpful and the booking process went smoothly.

This is our 4th time of booking a tour with APT, our first river cruise. As always with APT, the organisation is exceptional. We had to change ships because of low water levels but this was handled superbly. We obviously had to pack our clothes but everything else was done by the crew efficiently and with good humour. We went off on our tour and returned to new ship. Within minutes our luggage was delivered to our cabin. The food and different restaurants were fantastic and ALL the staff were professional and efficient. We have no hesitation in recommending APT. The passengers (150+) were made up of Australians, the majority as APT is an Australian company, a few from New Zealand and about 10 from the UK, but we all got on so well and made wonderful new friends.

Jon was very helpful with our request for wheelchair assistance and answered all our queries very promptly.

Being in our 70s and having had a Danube cruise with ATP recommended by my brother for our first ever river cruise, we were delighted with the service we received from ATP.
Initially we had booked the wrong dates which would have clashed with a wedding but the staff sorted every thing out easily, including flights from our local airport!
Most impressive! Katy