American Passport & Visa International Reviews 

310
•
TrustScore 5 uit 5

5,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have used the APVI services for over 20 years. I received my first passport through APVI after being naturalized as a US citizen. The APVI website is easy to navigate and there is always someone yo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Six days before an international trip, we realized that my passport would be 3 days less than 6 months before we returned. I called APVI Express on Sunday morning, spoke with a friendly, knowledgeable... Toon meer

Beoordeeld met 5 van de 5 sterren

Outstanding service at APVI! Friendly staff, quick processing and a very smooth experience.Highly recommend.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am working in Saudi Arabia and had to go through the visa process to get my wife to come and live with me here. APVI, more specifically, Mr. Karim Benni, guided me through the confusing process and... Toon meer

Bedrijfsgegevens

  1. Visaconsultant

Informatie afkomstig van verschillende externe bronnen

APVI provides US passport and travel visa services: Passport online application, lost and renewal processing. Travel Visa Requirements and application Information.


Contactgegevens

5,0

Uitstekend

TrustScore 5 uit 5

310 reviews

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5,0

Alle reviews

(310)

5 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Guided me through the Visa process

I read the first few reviews about APVI on this site, and I was not surprised to see my Visa Consultant Gessica Maia receiving praise for her excellent work. I just want to reconfirm that APVI follows through with their timely, customer-first service and that Gessica was an enormous help throughout my visa process.

14 januari 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am very glad I found the APVI site

I am very glad I found the APVI site ! Getting the details of the Brazil visa JUST RIGHT was a headache for many others posting on travel sites. APVI was extremely helpful and personal. I have an extended family of world travelers, and I e-mailed everyone to use APVI.

7 januari 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I do not write online reviews very…

I do not write online reviews very often unless they are necessary and boy oh boy is this was needed. I was very hesitant on using this because you pay first and then hope for the best, but it was worth it. APVI was absolutely AMAZING! I had to get a last minute Brazilian visa within 3 days and my rep, Gessica Maia, got it done for me. She kept me updated multiple times a day through both email and phone call. She even rang me on her lunch break to let me know how it was going. I highly recommend APVI for any last minute scenarios like this. Thank you Gessica!

21 december 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent and very fast service.

Seamless and fast process provided in a very friendly manner
I write to express my sincere and heartfelt appreciation and gratitude for your highly professional and competent service.

15 december 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

You guys are the best!

They have been so helpful and diligent and delivered as they promised! I will use their services again and recommend them to anyone in need of a fast processing

14 december 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

APVI is World Class!

Mr Benni and his team helped me to replace my passport and visa that were lost. His attention to detail, professionalism, and engagement with the host embassy was absolutely the best I could have asked for. He exceeded my expectations allowing me to replace these vital travel documents enabling me to meet my business commitments. Karim was an absolute pleasure to work with from start to finish. I would highly recommend Karim and APVI hands down over the competition. APVI supports one of my largest worldwide programs and can think of no better partner than APVI.

1 december 2018
Review zonder uitnodiging
Logo American Passport & Visa International

Antwoord van American Passport & Visa International

Thank you very much for the 5 Star Review, Rick! And have a great trip!!

Beoordeeld met 5 van de 5 sterren

Quick brazil visa

Trip to Brazil bought and paid for but never realized visa needed. Worked with Gessica at APVI and she was amazing. Super helpful, organized and professional. From Reno got my passport to Atlanta and back with visa in a little over 2 days. Thanks again. Jim Sobiek

28 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Business Visa for Saudi

I needed to get a biz Visa and reached out to APVI. Karim was very helpful and knowledgeable in explaining the process. He also verified that the documents I was able to provide at that time fulfilled the requirements. At the end my business trip got cancelled, hence the need for a Visa. With my application not being submitted to the Consulate, APVI issued a complete refund. Overall, excellent service!

10 oktober 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First experience using these services

First experience using these services. I was in such a hurry that there was no room for mistakes. I had a little trouble completing the payment online and I contacted them by phone. Flawless service in no time! The I called back a few weeks after asking for a receipt and there was in my email in just minutes!

26 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

APVI (especially Karim) were wonderful!

APVI (especially Karim) were wonderful! They walked me through the process step-by-step and were in touch with me throughout giving me updates on the status of my Saudi visa. I will definitely use them in the future and have already recommended them to my colleague!

21 september 2018
Review zonder uitnodiging
Logo American Passport & Visa International

Antwoord van American Passport & Visa International

Thank you very much for the 5 star review and have a great trip!!!

Beoordeeld met 5 van de 5 sterren

KSA visa expediting

APVI was recommended to me by someone in the Saudi Embassy to be able to quickly expedite my Business visa. I called APVI right away and had my visa in hand within 4 business days! I have never had anything done that quickly and problem-free when it comes to visas, especially Saudi. The staff were very knowledgable, kind, courteous and professional all the way through.

19 september 2018
Review zonder uitnodiging
Logo American Passport & Visa International

Antwoord van American Passport & Visa International

Thank you very much for the 5 star review!! And have a wonderful trip!

Beoordeeld met 5 van de 5 sterren

This is my second time using APVI

This is my second time using APVI. This company has always exceeded my expectations. Informative, courteous, personal and prompt service. APVI has my loyalty.

2 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast and reliable service

Fast and reliable service. Would highly recommend to others. Friendly service

30 augustus 2018
Review zonder uitnodiging
Logo American Passport & Visa International

Antwoord van American Passport & Visa International

Dear John,

Thank you very much for the 5 Star review!!

Karim

Beoordeeld met 5 van de 5 sterren

Great work from committed…

Great work from committed professionals. I appreciate the dedicated service.

30 augustus 2018
Review zonder uitnodiging
Logo American Passport & Visa International

Antwoord van American Passport & Visa International

Dear Jeff,

Thank you very much for the 5 Star review and we wish you a great trip!!

APVI
Karim

Beoordeeld met 1 van de 5 sterren

The absolute worst

The absolute worst. Not sure where to begin. I needed a Brasil Visa 7 days before travel and did some research online to find the most reputable provider and landed on APVI. Everything upfront was fantastic in terms of direction and guidance. I followed everything to the T and I was informed I would receive my passport back and Visa that Friday before my Monday travel. Friday arrives and no passport. I received no phone calls/messages from APVI and left phone messages/emails and got nothing back in reply. Nevertheless I missed my trip, lost the full value of my business class ticket, and lost valuable business time/meetings. I heard nothing back from APVI until the following Monday when they informed me that someone had forgotten to give my passport to the delivery service, sorry. All I received was a $100.00 credit. Unbelievable. Yes, things happen, but communicating with your customers when they do, especially for such a critical item should be the rule, not the exception. Never Again. 1 star for finally getting my passport back.

23 augustus 2018
Review zonder uitnodiging
Logo American Passport & Visa International

Antwoord van American Passport & Visa International

Many thanks for your review. I’m very sorry that you did not receive your passport back in time for your business trip. However, your visa was issued and shipped on Friday, July 20th as promised, and a confirmation email was emailed to you with the FedEx tracking number at 8:14 pm.

As the visa was completed and the passport was dropped off to a FedEx location, APVI had no reasonable way of knowing that a problem occurred. A FedEx case number was opened after we spoke on Saturday, July 21 at 5:03 pm and follow-ups were provided on Monday, July 23 via phone and email (I am happy to share the email and phone files with you in a private message). Unfortunately, as the drop-off location was closed on Sunday, there was no way to receive an update from FedEx before Monday, July 23.

This was completely beyond any control of APVI, as we act on good faith that FedEx will fulfill their obligations as a third-party delivery service and do not employ or contract the drivers directly, as is made clear in our terms and conditions agreed upon when placing an order.

Although the delay had nothing to do with APVI as FedEx is not an APVI company, we understand your frustration and I will resend your full refund request to our billing department for review today.

If there’s anything else I can do for you, please do not hesitate to call 800-766-0452 and ask for me.

Kind Regards,
Sarah

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