Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Toon meer
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Lees wat reviewers zeggen
Continually receiving phone calls from this company even though we are registered not to receive cold calls! It’s a private number so please stop pestering us!!!!
Bedrijf heeft geantwoord
I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Toon meer
Bedrijf heeft geantwoord
How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Toon meer
Bedrijfsgegevens
Over aql
Geschreven door het bedrijf
At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.
In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.
aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.
Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.
Contactgegevens
Salem Chapel, Hunslet Rd,, LS10 1JW, Leeds, Verenigd Koninkrijk
- 0113 320 3040
- support@uk.aql.com
- aql.com
Report a Suspicious or Fraudulent Number
3,0
Gemiddeld
108 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It took over 15 years to resolve the…
It took over 15 years to resolve the problem :) I couldn't with all honesty score that anything but a 1.
20 augustus 2026
Antwoord van aql
Hi Michelle,
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.
We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to Know Your Customer (KYC) regulations and constantly review how our business customers are using the numbers we provide.
We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/|https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
The numbers that called you
The number on which you received the calls
The time and date of the calls
Then we will help you look into the issue as soon as possible.
Thank you,
aql Team
Continually receiving phone calls from…
Continually receiving phone calls from this company even though we are registered not to receive cold calls!
It’s a private number so please stop pestering us!!!!
6 augustus 2026
Review zonder uitnodiging
Antwoord van aql
Hi Amanda,
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way. We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant.
We strictly adhere to Know Your Customer (KYC) regulations and constantly review how our business customers are using the numbers we provide.
We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:- The numbers that called you
The number on which you received the calls
The time and date of the calls
Then we will help you look into the issue as soon as possible.
Thank you,
aql Team
Antwoord van aql
Hi Antonio, Thank you for taking the time to leave such positive feedback. We’re delighted to hear you received excellent customer service.
At aql, we value every customer, big or small, and it’s encouraging to know our team’s commitment has made a difference.
Thank you,
aql Team"
Timely notification service.
21 juli 2026
Antwoord van aql
Hi Girish Mehta,
Thank you for reaching out with such a positive review. We value all our customers, big or small, and it's encouraging to see that ethos is clear to those who work with us. We appreciate your continued partnership over the years and look forward to continuing to work with you.
Thank you, aql Team
Thanks for all the hard work
Thanks for all the hard work and assistance team, wishing you all a restful weekend. 🫡
22 juni 2026
Antwoord van aql
Hi EPX Support,
Thank you for reaching out with such a positive review. We value all our customers, big or small, and it's encouraging to see that ethos is clear to those who work with us. We appreciate your continued partnership over the years and look forward to continuing to work with you. Wishing you a restful weekend as well!
Thank you, aql Team
nuisance calls
This outfit makes more nuisance calls than most. Who on this site is rating Spammers? Trustpilot, proving they are not a decent barometer on public opinion with this outfit on their pages.
26 juni 2026
Review zonder uitnodiging
Keep calling me
Keep calling me. But tell me. My car insurance. I was supposed to have a crash. I don’t own a car. Never have. lol.
15 juni 2026
Review zonder uitnodiging
PERSISTENT HARRASSMENT!!!
Contacted me 8 times on Sunday No messages I pressed 2 each time to cease contact. But too no avai!.
Tried to fine complaints No luck
Every contact form I started - I was asked too imp personal questions plus the details took too long
Chap website No customer experience AVOID!!!
31 mei 2026
Review zonder uitnodiging
Antwoord van aql
Hi A.Ashton,
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way. We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to KYC regulations and constantly review how our business customers are using the numbers we provide.
If you’ve used a service such as 'Who Called Me' and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third-party networks to spoof calls (to make them look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem.
We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
* the numbers that called you
* the number on which you received the calls
* the time and date of the calls
Then we will help you look into the issue as soon as possible.
Thank you, aql Team
In effect an anti social enterprise unfit for the franchise they have
In effect a criminal enterprise , as others have noticed.
If you look up who runs this company (via companies house records that are easy to find) then it is impossible such ERRORS as spam calls could occur as they claim-because they are intimate with certain 'security sectors'.
So, whats really going on with them?
We can see they are terrified of anyone pointing this out, & will (get TP to) delete anything mentioning this FACT, which just makes their anti-social games even more overt & galling.
Their printed excuse here is lame- if they cant regulate who they franchise to they shouldn't franchise in the first place.
To delete comments without a considerate reply first is also anti social, & ignorant- of course.
From all that, its no stretch of the imagination to consider this 'not a coincidence' & a means to cause a lot of social antagonism & annoyance.
---------
UPDATE-20-05-2025
I'm happy to supply the details AQL have asked for but they are expecting FREE WORK now, more time
& effort for what ?
I have been inconvenienced & pestered by an agency using their system, & now they want me to help policing it for NOTHING ?
I charge £20 p/h for such work, consultation & data sharing, starting at a minim fee of £50. If they wish me to work for them they can pay for it.
27 april 2026
Review zonder uitnodiging
Antwoord van aql
Hi RossMcD,
Thank you for sharing your feedback. We’d like to address your concerns and provide some clarity on how our services operate.
As a telecommunications provider, strict data protection and Ofcom regulatory rules prevent us from monitoring or listening to our customers' calls in real time. We do not operate as a franchise; we provide telecommunications infrastructure. Because we cannot legally monitor live voice traffic, we rely heavily on reports from the public to identify any potential misuse of our network.
As soon as a nuisance or scam call is reported to us, we investigate immediately. Any customer found breaking our terms or Ofcom's rules is removed as swiftly as possible.
Additionally, there is an industry-wide issue of bad actors "spoofing" (fraudulently imitating) legitimate numbers, which we can only trace and take action against once they are flagged to us by the public.
We apologise that your previous review was removed without a direct reply first. We genuinely care about preventing spam and nuisance calls, which is why we actively encourage the public to report them so we can take action.
To help us investigate and stop the calls you've been receiving, please provide the details via our dedicated form at https://aql.com/report-a-suspected-scam-or-nuisance-number/. We will need:
The number(s) that called you
The number on which you received the calls
The time and date of the calls
Thank you for helping us prevent the misuse of our network.
Many thanks, aql
If a telecom company can't block active…
If a telecom company can't block active scammers from directly using their service I don't think they really care too much! Three calls in 2 hours from the same number.
7 mei 2026
Review zonder uitnodiging
Antwoord van aql
Hi Ian,
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way. We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to KYC regulations and constantly review how our business customers are using the numbers we provide.
If you’ve used a service such as 'Who Called Me' and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third-party networks to spoof calls (to make them look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem.
We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
the numbers that called you
the number on which you received the calls
the time and date of the calls
Then we will help you look into the issue as soon as possible.
Thank you, aql Team
*This company keeps having reviews…
*This company keeps having reviews removed to suit their illigal activities, allowing companies to use their lines to contact individuals to attempt to scam you. The company need closing down and the directors imprisoned.
Yet again trying to remove reviews. Their business facilitates criminal activities! I still receive calls from numbers that are based on the aql network... i will keep reposting the review as it is factual and the comoany needs to be taken down and those who run it arrested!
I will re write my review as trust…
I will re write my review as trust pilot have decided to again skew the review process for those that pay. This company allows iligal scams and fraud to take place on the lines and numbers they control. I am constantly bombarded by numbers that link back to this company that are allowing criminals to invade people's privacy and giving them access to people's information. I have reported to trading standards.
To trust pilot please let myself and everyone else on here who have genuine grope with this company soliciting illigal activities such as scams, fraud and general constant harassment to take place.. how do we show documentation..
Well I now block and report ALL AQL…
Well I now block and report ALL AQL managed numbers. They are basically a back door for scammers and fraudsters. They need shutting down. I'm sick to death of them now.
Just to add to all, do a search for the company at companies House to pull up the person running the company.
In response* No I will not report them to you I will report ALL AQL numbers and block them all to the usual websites that inform people of AQL scam company! You are a criminal company allowing a platform for fraudsters and scammers. I will also be reporting your company to the authorities for illegal activities and do everything I can to get you closed down and put out of business! It's scum companies like yours that allow misery to prolificate
Date of experience: 18 December 2023
In reply yet again to your usual response... yes we know your a whole saler.. but guess what your company is enabling this type of missuse. Near enough all nunber called from aql hosted lines are fraud and spam calls.
And Again NO I WILL NOT REPORT THE NUMBERS!! People are not doing your job for you. Your company is breaking the law, anything in your terms and conditions working with offcom, police,etc. is just lip service, you will do this after the event when you have made your money and helped spread missery! Also you have broken the law by obtaining my email address and contacting me. I gave you no consent to contact me and under GDPR legislation you have broken the law. Remove all information NOW.
28 april 2026
Review zonder uitnodiging
Antwoord van aql
We completely understand your ongoing frustration regarding nuisance calls. As an Ofcom-regulated telecommunications provider, aql has a strict zero-tolerance policy towards fraud. We employ rigorous KYC (Know Your Customer) checks and automated fraud detection systems to prevent our network from being misused.
We hear your refusal to provide the specific numbers that have been calling you. Please be assured that asking for these details is not an attempt to make you do our job.
Due to the widespread industry issue of overseas scammers illegally 'spoofing' (faking) legitimate UK numbers, it is technically impossible for us to trace and block the specific calls affecting you without knowing the exact number and the time it called.
Whenever a specific number is reported to us, we investigate immediately and suspend services if any criminal activity is identified. We respect your decision not to share the numbers with us, but please understand that without this information, we are unable to launch an investigation into the calls you are receiving.
Finally, please note that replying to public reviews is a standard feature of this platform, and we only do so to offer assistance and clarify our position. We remain committed to combating telecom fraud and our team is ready to help should you choose to share those details with us via our reporting tool at https://aql.com/report-a-suspected-scam-or-nuisance-number/
Scam callers
Scam callers, same number claiming to be virgin, hm tax and plus net, and that's only today. Blocked the number and will report to trading standards as aql clearly aren't interested in who uses their, supposed service, if they aren't the scammers I'd be pleasantly surprised. Just block the number and report it.
3 april 2026
Review zonder uitnodiging
Antwoord van aql
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.
If you continue to have issues with these numbers, please reach out and we will help you
If you’ve used a service such as “Who Called Me” and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third party networks to spoof calls (to make the calls look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem. If the number that has called you does belong to a customer of aql, we will thoroughly investigate the issue and let you know the result through your support ticket.
We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
- the numbers that called you
- the number on which you received the calls
- the time and date of the calls
Then we will help you look into the issue. We will use this ticket to keep you 100% informed of the outcome.
If you’re not able to provide this additional information we understand, however, our ability to help and launch an investigation will unfortunately be limited due to lack of necessary details.
This is clearly a scam caller
This is clearly a scam caller. We're on a telephone preference list, and somehow this caller keeps spamming us. Last two times, when I picked up - they hung up. At least the second time they said "hello".
Don't know what software they are using, but they managed to bypass our 4 rings and send to voicemail service on our phone. It rang for 12 minutes yesterday. I was on a work TEAMS call and it was exceptionally annoying.
26 maart 2026
Review zonder uitnodiging
Antwoord van aql
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.
If you continue to have issues with these numbers, please reach out and we will help you
If you’ve used a service such as “Who Called Me” and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third party networks to spoof calls (to make the calls look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem. If the number that has called you does belong to a customer of aql, we will thoroughly investigate the issue and let you know the result through your support ticket.
We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
- the numbers that called you
- the number on which you received the calls
- the time and date of the calls
Then we will help you look into the issue. We will use this ticket to keep you 100% informed of the outcome.
If you’re not able to provide this additional information we understand, however, our ability to help and launch an investigation will unfortunately be limited due to lack of necessary details.
Frauds
Frauds
Their excuse they provide in reply to 1 star reviews here is fraudulent. They are also pressuring Trustpilot to remove 1 star reviews with this insane technicality that they are fabricating that they provide numbers, they don't cold call people.
AQL sell your details to scammers and cold callers and provide no provisions to remove your number from their database's and now they have managed to swindle Trustpilot into removing negative reviews.
I will continue to post this everytime it is deleted
22 maart 2026
Review zonder uitnodiging
Antwoord van aql
Dear A Smith
Hello,
We understand your frustration with unsolicited calls, but we must clarify several factual inaccuracies in your comments to ensure a transparent public record.
Our Role: aql is a wholesale telecommunications provider. We provide the network infrastructure (numbers) used by other businesses. We do not operate a call centre, we do not make cold calls, and we do not own or sell databases of personal contact details. To do so would be a direct violation of GDPR and our regulatory obligations.
Review Integrity: We do not 'pressure' platforms to remove feedback. However, we do flag reviews that contain demonstrably false information about our business operations, as per Trustpilot’s own guidelines.
Caller ID Spoofing: Many nuisance calls use 'spoofing'—a technique where scammers mask their true identity by displaying a number they do not own. This is an industry-wide criminal issue that we work tirelessly to combat.
Because we take network security and privacy seriously, we cannot investigate these claims through a public forum or via informal correspondence. To take action, our compliance team requires specific technical data to trace the origin of the calls.
The most effective way to address this is to provide the time, date, and numbers involved via our official Reporting Portal: [https://aql.com/report-a-suspected-scam-or-nuisance-number/].
Once submitted, this allows us to investigate the source and, where our terms of service have been breached, terminate the offending service immediately.
Best regards, The aql Team
Excellent service
Josh was very friendly and helpful as well as clearly knowledgeable. He was instrumental in helping me troubleshoot an issue and ultimately resolving it quickly.
13 maart 2026
Cold call
Every day a get at least one call using a different number which I always trace to Aql limited.
I have never done business with thiscompany
27 februari 2026
Review zonder uitnodiging
Antwoord van aql
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.
If you continue to have issues with these numbers, please reach out and we will help you resolve this.
Any time a phone number is flagged to us from a customer, we investigate and remove any numbers found to be breaching regulations. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.
If you’ve used a service such as “Who Called Me” and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third party networks to spoof calls (to make the calls look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem. If the number that has called you does belong to a customer of aql, we will thoroughly investigate the issue and let you know the result through your support ticket.
Please be aware that aql is a wholesale provider of phone numbers. We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to KYC regulations and constantly review how our business customers are using the numbers we provide.
We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
- the numbers that called you
- the number on which you received the calls
- the time and date of the calls
Then we will help you look into the issue. We will use this ticket to keep you 100% informed of the outcome.
If you’re not able to provide this additional information we understand, however, our ability to help and launch an investigation will unfortunately be limited due to lack of necessary details.
Every day a get at least one call using…
Every day a get at least one call using a different number which I always trace to Aql limited.
I have never done business with this bunch of useless data infringing pestering morons.
17 februari 2026
Review zonder uitnodiging
Antwoord van aql
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.
We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to KYC regulations and constantly review how our business customers are using the numbers we provide.
Any time a phone number is flagged to us from a customer, we investigate and remove any numbers found to be breaching regulations.
If you’ve used a service such as “Who Called Me” and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third party networks to spoof calls (to make the calls look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem. If the number that has called you does belong to a customer of aql, we will thoroughly investigate the issue and let you know the result through your support ticket.
We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
- the numbers that called you
- the number on which you received the calls
- the time and date of the calls
Then we will help you look into the issue. We will use this ticket to keep you 100% informed of the outcome.
If you’re not able to provide this additional information we understand, however, our ability to help and launch an investigation will unfortunately be limited due to lack of necessary details.
Good solid service
Good solid service. We use 10k text every 6 months and easy to top up and use. No issues with thr texts
9 oktober 2024
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
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