Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Toon meer
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Lees wat reviewers zeggen
Continually receiving phone calls from this company even though we are registered not to receive cold calls! It’s a private number so please stop pestering us!!!!
Bedrijf heeft geantwoord
I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Toon meer
Bedrijf heeft geantwoord
How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Toon meer
Bedrijfsgegevens
Over aql
Geschreven door het bedrijf
At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.
In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.
aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.
Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.
Contactgegevens
Salem Chapel, Hunslet Rd,, LS10 1JW, Leeds, Verenigd Koninkrijk
- 0113 320 3040
- support@uk.aql.com
- aql.com
Report a Suspicious or Fraudulent Number
3,0
Gemiddeld
108 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have been with AQL for 10 years and…
I have been with AQL for 10 years and they treat me like a VIP even we are a small company. There is a hardworking team behind very ticket and they take pride in solving my requests every time.
AQL is ACE. Loving it.
29 augustus 2025
Review zonder uitnodiging
Antwoord van aql
Thank you for reaching out with such a positive review. We value all our customers, big or small, and it's encouraging to see that ethos is clear to those who work with us.
Never got RFO for total power outage in 2020 despite promises
In May 2020 their datacentre DC2 suffered a major power outage. Quoting one of the last updates we were told "[AQL] will, of course, share the results of the investigations once they have concluded. Once we have a confirmed date for the final steps, I will let you know so I can answer those questions." They never gave us anything past the initial interim report, despite over a year of us trying to get answers through direct support channels. We were met with silence even after this, having reached out as high as their CEO. Dissatisfied with this service, which was a huge down-turn from how the relationship and their operations were when we started years earlier, and also faced with looming price-hikes, we left at the end of a contract period.
Why say this almost two years after we'd left? Because AQL's marketing team sent us, a former customer, an invitation for review!
17 oktober 2024
a call was recerved from a number…01656366331
a call was recerved from a number 01656366331 when checked online it came back to you please stop ringing me i allways check a number before i answer so stop
21 augustus 2025
Review zonder uitnodiging
Antwoord van aql
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way. We strictly adhere to Know Your Customer regulations and constantly review how our business customers are using the numbers we provide.
Thanks for providing your contact details and the numbers that have been contacting you. We are currently investigating, and if it is found that the number you provided belongs to one of our resellers we will ensure that your number is added to a Do Not Contact list so you should no longer receive calls from these phone numbers.
Good to work with
Aql have an extensive range of services for business. They are well organised and run a useful user interface. They are also responsive when contacting customer service. Would definitely recommend.
4 augustus 2025
Antwoord van aql
Thank you so much for your feedback! At aql we pride ourselves on our customer service and we appreciate your comments and recommendation.
speedy response to issues
speedy response to issues, and my problem,possible to speak to a real person
30 juni 2025
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
solid and dependable
After 25 years working with this team, I can safely say they’re the IT version of a good brew: warm, dependable, and always there when you need them. Support is top-notch, and nothing ever feels too much trouble. If they were a person, they’d be the one you’d trust to water your plants and fix your Wi-Fi. Brilliant company!
30 juni 2025
Antwoord van aql
Thank you for your excellent feedback. Here's to another 25 years working together!
Thanks to Mitthi for the excellent…
Thanks to Mitthi for the excellent service, in assisting to resolve the Opt-in requirements for A2P campaign registration.
1 juli 2025
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
Always a good experience with AQL easy…
Always a good experience with AQL easy to deal with and provide great support
30 juni 2025
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
Delivered the service promptly and were…
Delivered the service promptly and were very easy to work with.
30 juni 2025
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
They sell a dysfunctional e:mail forwarding service
They sell a mail forwarding service, but fail to advise the people paying for the service when the forwarded e:mail is rejected. And they don't care about receiving money by false pretences.
30 juni 2025
Antwoord van aql
We're sorry to hear you've had a negative experience with aql. We appreciate your honest feedback and will make sure it is incorporated into how we manage and provide our services.
With this service it was so smooth you didnt even see them.
A great experience is whe the provider doies "his" job asnd you never see "him".
29 mei 2025
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
Quick response and professional attitude
29 mei 2025
Antwoord van aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
acted quickly to solve problem
19 maart 2025
Antwoord van aql
Hi Mr & Mrs Bates,
Thank you for your kind review. We're really happy to hear you've had a positive experience with our services and hope you continue to enjoy what we do.
Thanks
Antwoord van aql
Hi Tim,
Thank you for engaging with the support team. As they are in direct contact with you through a support ticket, we will let them work through any issues you’re having. If you have any further issues, please don’t hesitate to let the support team know and they will do their best to help you resolve them.
Would not stop badgering and emailing…
Would not stop badgering and emailing me over a previous feedback post … give it rest man ..let it lie
14 maart 2025
Antwoord van aql
Hi mmj,
I’m sorry that our attempts to assist have not been well received. Our support team reached out to try and help you solve a nuisance call situation you previously mentioned. If you would like us to continue helping you resolve this, we’d appreciate it if you could get back to our support team with the details of the incident(s) as detailed in this link: https://aql.com/report-a-suspected-scam-or-nuisance-number/
If you do not want any further assistance on this issue, we will not reach out again. Please note, however, that you are welcome to contact our support team at any time if you change your mind.
Great texting service
We have used AQL for a few years now and we can’t fault it. It’s a fantastic service that enables us to section our data and text groups.
7 januari 2025
Antwoord van aql
Hi Neil
We're glad to hear that your experience working with aql has been so positive. Thanks for the great review!
Attentive support staff, poor company performance
Despite a very attentive support staff, the firm have decided not to meet their obligation to reliably forward e:mail to Yahoo! Although Yahoo! advise when e:mails forwarded to them are not accepted because of their inability to cope with the load, AQL (unlike, for instance, Tutamail) have decided not to advise their victims of this disruption to their contractual obligation. furthermore, AQL were aware their e:mails were being rejected by Yahoo! 3 weeks before I noticed, but they did not advise me of the breach of contract. Unfortunately based on my misconception of AQL's integrity I have embedded use of their 'services' in my life management procedures, and am finding it very difficult to unentangle myself from them, making it necessary to go on paying them for the part of the service which does seem to be working.
15 februari 2025
Antwoord van aql
Hi there,
We have been in contact with your mail provider in order to try and help you resolve your issue around mail forwarding. Their engineers have looked into the issue and confirmed that they have taken all possible steps to support delivery on their end. Regrettably, it seems that your problem has not been resolved following this.
As this particular issue is a problem on the side of the mail provider rather than aql, unfortunately there are no further steps we can take to resolve the issue for you.
We appreciate that this must be frustrating, and will do what we can to support you in your decisions going forward.
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