Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Toon meer

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Lees wat reviewers zeggen
Continually receiving phone calls from this company even though we are registered not to receive cold calls! It’s a private number so please stop pestering us!!!!
Bedrijf heeft geantwoord
I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Toon meer
Bedrijf heeft geantwoord
How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Toon meer
Bedrijfsgegevens
Over aql
Geschreven door het bedrijf
In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.
aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.
Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.
Contactgegevens
Salem Chapel, Hunslet Rd,, LS10 1JW, Leeds, Verenigd Koninkrijk
- 0113 320 3040
- support@uk.aql.com
- aql.com

Report a Suspicious or Fraudulent Number
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely polite helpful staff and the…
Lovely polite helpful staff and the place is immaculate through out

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Fully recommend
aql is a highly professional company; queries are answered quickly and efficiently. Support staff are knowledgeable and focus on actually resolving customer issues, rather than simply closing tickets. Very refreshing attitude.

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easy web accounting service
reminders when low credit and web purchase of credits straight forward

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Extremely High Standards
From the first meeting, the team at AQL was extremely helpful, guiding me through everything—from the initial agreements and facility tours to the onboarding process. Unfortunately, I had to recently dismantle our installation due to IT restructuring, but I couldn’t recommend this data centre more highly. The setup at Salem Church is world-class, and the security measures are exceptionally reassuring.

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So easy to buy credit
So easy to buy credit, distribute between branches. Getting notifications on time. Excellent customer services.

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Reliable
In all of my dealings so far the service has been reliable with no issues.
Put simply, it has worked

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My team won a really enjoyable event
My team won a really enjoyable event. Thank you to Josh and AQL for taking the time to organise this.

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Hackathon highly rated.
I found the hackathon to be very well planned.
A lot of thought had gone into designing the smart city scenario and much hard work must have gone into the varied challenges that were set and the way they functioned in a browser-friendly web application.
The difficulty level was a bit beyond me as a beginning level coder, but thankfully others on my team picked up the slack.
I had lots of fun and it was a great experience, but since the event was promoted in first-year university lectures, it would have nice either to have had a few tasks that were within the reach of computer science freshers, or a debriefing afterwards to explain how some of the tasks could have been completed.
Nonetheless, the event still definitely deserved 5 stars.

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Brilliantly-challenging hackathon
aql hosted an exceptional hackathon on our campus at the University of Huddersfield. Our undergraduate students completed a series of challenges increasing in difficulty, and had to work together using the skills they have developed on their Computing and Computer Science degrees to solve these real-world problems. The aql team were incredibly supportive, professional and friendly with all the students, and I would recommend this as a brilliant activity to engage students in developing their skills beyond their course in preparation for the workplace.

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We worked with aql to deliver a joint…
We worked with aql to deliver a joint event with one of our clients and the marketing team was genuinely lovely to work with and so accommodating. The event was a great success and looking to do a repeat - albeit bigger and better - next year!

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Worked together on Leeds Digital Festival event
Recently worked with the aql team on an event for the Leeds Digital Festival. It was great working with the marketing team, really approachable and enthusiastic team, plus we got to work with Melvin, the AI robot!

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10+ years of great service from aql…
I have been a long term user of aql (for over 10 years now) and the service and support has been perfect for all my needs. This is a very reliable company from my interaction with customer support and the infrastructure they offer which has shown it maintains good customer experience by providing such reliable service.
Thank you aql for the service you have supplied me with over these years

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Brilliant Company
Brilliant Company neen with them for 20+ years never needed to change

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AQL is a family of caring professionals who are making a difference around the globe!
I'm a tottering old priest working with victims of trafficking in Eastern Europe. When I first began requiring internet and support services I first went to AQL. And two decades on, I cannot imagine a more professional, supportive, and client focused business. During the past three years I've had to depend even further on AQL to assist me as I move between the Moldovan and Ukrainian borders, moving child victims of Russia's relentless assault upon the innocent children and elderly in Ukraine. I lack the vocabulary to describe how grateful we are for the continued support provided by the staff of AQL and those who have volunteered their time and expertise, as well as compassion, as we provide safe-harbour and new life starts away from the relentless bombing, destruction and torture from Russian troops.

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Reliable and not expensive.
Reliable and not expensive.
Rather slow to forward emails to my domain on to my inbox, however.

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