Absolutely amazing service, I have been struggling for sometime to get decent live foods from my local fish stores,vaquamania have beaten them on quality by miles. Delivery was with a couple of days... Toon meer
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90%of the live daphnia were in fact dead,when immediately opened when delivered.The fact that it cost the best part of £16 for 6 tubes of dead daphnia is not acceptable.
Excellent service from Aquamania. My order arrived promptly, and the Daphnia were by far the biggest, healthiest and most active I've ever purchased online. The prices were very competitive, so I or... Toon meer
Bedrijf heeft geantwoord
My package was brought to me by Royal Mail and it was squashed crushed and soaking wet all the plants were broken and I dread to think what happened to the Ghost Shrimp
Bedrijfsgegevens
- Dierenverzorgingswinkel
- Veevoerhandel
- Goudviswinkel
- Dierenwinkel
- Vijvervissen leverancier
- Reptielenwinkel
Geschreven door het bedrijf
We are a large retail store catering for pretty much everything to do with aquatics, pets and reptiles. With a huge range of products for your Aquarium, Pond, Reptiles, Birds, Small Animals, Dogs and Cats. Visit us in-store or online for great deals and the best way to provide a long and healthy life for your pet. Open 7 days a week: Monday - Thursday: 10am-5pm Friday: 10am-6pm Saturday: 10am-5pm Sunday: 10:30am-4:30pm
Contactgegevens
Aquamania Limited, Higher Audley Street, BB11DH, Blackburn, Verenigd Koninkrijk
- 01254663399
- info@aquamania.co.uk
- aquamania.co.uk
3,9
Goed
121 reviews
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Antwoord van AQUAMANIA
Thank you very much. All the best -K
I ordered white worm cultures together…
I ordered white worm cultures together with their food and medium online. I had occasion to telephone them soon afterwards and found them to be very helpful and friendly. The order was received quickly and well packed.
In my experience, a good company to deal with
4 december 2025
Review zonder uitnodiging
Antwoord van AQUAMANIA
Thank you very much, I'm glad you found everything you needed and we were able to help you out! All the best -K
Antwoord van AQUAMANIA
Thank you very much for your review. All the best -K
Always great quality fresh live fish…
Always great quality fresh live fish food delivered promptly
13 december 2025
Antwoord van AQUAMANIA
Thank you for your review! All the best -K
Avoid if you value your fish
Avoid if you value your fish – extremely slow dispatch, misleading stock claims, and unreliable live food supply
I strongly advise anyone who keeps sensitive or high-value fish to avoid ordering live foods from Aquamania. Their website claims next-day or 1–2 working day dispatch (terms 8.4), but in reality they do NOT hold live foods in stock. They wait until they have enough customer orders before placing a bulk order with their wholesaler, who only accepts large minimum-quantity orders. This means your “order” isn’t actually in stock – it’s just added to their next big supplier batch.
This results in serious delays, sometimes over a week before they even receive the live food themselves. Other customers on Trustpilot have reported waiting over a month and never receiving anything. I wish I had seen those reviews earlier.
In my case, the delay cost me a fish. I ordered on a Tuesday night, expecting dispatch within the advertised 1–2 days. Instead, the seller waited for his Friday shipment, then told me my order would be sent the following Monday to arrive Tuesday – far too late. By then, my discus had died because the live food did not arrive when urgently needed.
The seller didn’t acknowledge my first cancellation request and only responded with excuses. Communication was slow and dismissive.
If you need live foods quickly, or your fish depend on it for survival, do not rely on this seller. The website gives the impression of fast dispatch, but the truth is far different. I don’t want anyone else to lose a fish because of these unnecessary delays.
27 november 2025
Review zonder uitnodiging
Antwoord van AQUAMANIA
Hi, Thank you for your review. We are sorry that our service was not suitable for you as it has been in the past. We send live fish foods all around the country (all week) - the daphnia was unfortunately out of stock at that time. I wanted to respond to your review here:
"Avoid if you value your fish – extremely slow dispatch, misleading stock claims, and unreliable live food supply"
We are not amazon or a company with same day dispatch - we aim for all items dispatched within 1-2 working days and get all orders completed within 30 days (stated on our site). We get weekly fresh live food shipments and supply hundreds of customers per week and have done for 30+ years both on and offline with more than 30,000 online orders between eBay and our direct website.
"Their website claims next-day or 1–2 working day dispatch (terms 8.4), "
This is false - we AIM for 1-2 working days based on the time the order was placed - if after 9:30am, this is delayed till the following day. We also state that all orders will be dispatched within 30 days. All of this is fully detailed in the terms on our website. We try our best to send orders within 1-2 working days however sometimes this is not possible due to unexpected delays.
"but in reality they do NOT hold live foods in stock."
Yes we do, we get weekly shipments every Friday from our supplier and we ship these orders out on Fridays, Mondays, Tuesdays and Wednesdays. We also sell the live foods in-store - this is why the stock was low for your order.
"They wait until they have enough customer orders before placing a bulk order with their wholesaler, who only accepts large minimum-quantity orders. "
This is also false - we get a delivery every week (detailed in the live foods product pages on our website) - regardless if we have enough orders or not.
“In my case, the delay cost me a fish.”
You stated to us on the phone call on Friday stating that you wanted to euthanise your fish. The delay did not cost you a fish as live fish food will not cure illness.
"This means your “order” isn’t actually in stock – it’s just added to their next big supplier batch."
Again false - as stated, we sell in-store and online and get weekly shipments.
"Instead, the seller waited for his Friday shipment, then told me my order would be sent the following Monday to arrive Tuesday – far too late."
This was due to a supplier delay for Daphnia which we emailed to you explaining. We stated on this email that we could cancel the order if this was not suitable. At this time, you had not told us about a need for your order to be sent urgently or any deadlines you needed for your fish.
"The seller didn’t acknowledge my first cancellation request and only responded with excuses. Communication was slow and dismissive."
As stated in our email, I did offer to cancel the order. We aim to respond to all emails within 48 hours - you received an email reply immediately stating this.
"If you need live foods quickly, or your fish depend on it for survival, do not rely on this seller. The website gives the impression of fast dispatch, but the truth is far different. I don’t want anyone else to lose a fish because of these unnecessary delays."
We have been shipping live fish foods around the UK with more than 30,000 orders - with few issues. We contacted you about this order stating about the delay to get abuse thrown at our staff.
Throughout this we have tried to help you out as soon as possible and offered solutions throughout - you have shouted through the phone, threatened with negative reviews and attacked us for your misuse and misunderstanding of simple terms and conditions. Your care for your animal is your own responsibility.
For anybody reading this who looks at this as a reflection of our business - we have served the country for over 30+ years both online and in-person and have little to no issues - the rare occasion we have issue we try to sort as quickly as possible to help the customer out.
Very abusive comments on this site from the owners.
We visited today to buy some fish for our tank. The place was run down, dirty and unwelcoming. We looked at the fish tanks and they were absolutely filthy. They looked that they hadn't been cleaned for a very long time. Then the prices, wow, they were extortionate. We couldn’t believe the prices they were charging, unbelievable. There was a young lad going round all the tanks with a net fishing out all the dead fish from each tank. Then when I looked at the reviews, it seems that if you give a poor review, you get a lot of abuse and name calling. Very unprofessional and says a lot about the owners of this place.I would advise to stay clear.
4 augustus 2025
Review zonder uitnodiging
Antwoord van AQUAMANIA
Hi, Thank you for your review - I would have responded sooner but missed the email for this.
“The place was run down, dirty and unwelcoming.”
At Aquamania we are currently undergoing a full refurbishment that started at the beginning of the year including refreshing the inside and outside of the building. We do have signs inside explaining about building works however we try to keep the place bright and happy all year round. We are close to finishing some refurbishments and are excited to reveal these soon.
“We looked at the fish tanks and they were absolutely filthy. They looked that they hadn't been cleaned for a very long time.”
The fish tanks get cleaned at minimum once weekly with 3 dedicated aquatics members of staff on this - including records kept for every tank cleaned with water quality testing 3 times a week.
“Then the prices, wow, they were extortionate. We couldn’t believe the prices they were charging, unbelievable.”
The quality of fish that we stock are frequently from the Czech Republic (Czechia) and are a much higher standard and quality that other cheaper value suppliers for example Singapore. The products are also from top end wholesalers from around the country that have been established for many years and much better quality than “off brand” products at a cheaper price point.
“There was a young lad going round all the tanks with a net fishing out all the dead fish from each tank.”
As in any aquarium you will occasionally, lose fish - this is hard to avoid however a rare instance. The staff member checks for issues and tests the water and treats as needed if there is an issue. We very rarely have more than 1-3 a day if any at all.
“Then when I looked at the reviews, it seems that if you give a poor review, you get a lot of abuse and name calling. Very unprofessional and says a lot about the owners of this place.”
We appreciate positive and truthful reviews and enthusiastically defend obviously negative and untruthful reviews. The only people who seem to be offended by this are those leaving untruthful and negative reviews. We welcome anybody with an open mind to visit our store, throughout the year, and truthfully see the high quality of our products. We strive to make our shop a happy place for families and people to enjoy a few hours and relax with the fish and pride ourselves in providing a safe space for all people.
Thank you
Poor online service
I ordered a bulk delivery of live tubifex. I am really disappointed with their service. First I had to wait over a month for delivery, with no updates until I chased. Then the tubifex is very poorly packed. Normally the tray of tubifex would be in a sealed polystyrene box with ice blocks. This one simply had a polystyrene sheet top and bottom, with no insulation on the sides. So the ice block melts quickly, the tubifex turns to sludge and is unusable. If you are going to offer online ordering then you need to keep customers informed and respond reasonably quickly to emails. Then you need package items properly. Before posting this review I sent you an email detailing the issues, 6 days later I have had no response, hence the review. I would avoid buying online from this company.
14 juni 2025
Review zonder uitnodiging
Avoid using this company
Awful customer service. Bought 5 frozen fish items @£14.99 each. 2 of them arrived defrosted and unusable. Reported it on day of delivery and provided the photos as evidence and indicated the reasons that the items where inappropriately packaged. Received replacements which were packaged even worse and were also completely unusable. Requested a refund on the 2 items and have waited a month with no reply or refund. Reported to trading standards. Avoid using this company
18 april 2025
Review zonder uitnodiging
Great range of fish and reptiles…
Great range of fish and reptiles available as well as other animals and pet-related products. Friendly and knowledgeable staff - would definitely recommend and will be visiting again!
8 maart 2025
Review zonder uitnodiging
Antwoord van AQUAMANIA
Thank you for your kind words! I hope you found everything you needed during your visit. All the best -K
Great experience
Great experience, was made to feel welcomed and was given all the information I needed. Staff are very knowledgeable and happy to help. I will be returning.
3 maart 2025
Review zonder uitnodiging
Antwoord van AQUAMANIA
Thank you for your review. I hope you found everything you needed during your visit. All the best -K
Login and Registration appear broken
Have ordered live food from them on a number of occasions - bit hit or miss on the 'aliveness' of the daphnia.
But tried to log into my account a few times over the last 10 days doesn't appear to be working. Neither does the registration. So reluctant to order until fixed.
18 oktober 2024
Review zonder uitnodiging
Antwoord van AQUAMANIA
Hi, we always try our best to send fresh live foods as best as possible however often we are at the mercy of Royal Mail delivery speeds. As for the website, I will look into this as it seems to be an error from our website hosting service. Thank you for bringing this to our attention.
Thanks -K
No problems - will order again
No problems. Will use again.
Ordered some live pond food - arrived within a week and all alive. Even had a little cool pack to help to keep the little critters alive. Fab thank you.
7 september 2024
Review zonder uitnodiging
Antwoord van AQUAMANIA
Hi,
Thank you for your review! All the best -K
Daphnia came carefully packaged and…
Daphnia came carefully packaged and alive delivery was very fast , great service will definitely be placing more orders.
3 september 2024
Review zonder uitnodiging
Antwoord van AQUAMANIA
Thank you for your review! All the best -K
Super Super slow to send itrewms its…
Super Super slow to send itrewms its been a week and they still not send anything. will not use this place as they are really really slow and seems they dont give a flying F
5 augustus 2024
Review zonder uitnodiging
Antwoord van AQUAMANIA
Hi, we are not a huge company like Amazon who has next day delivery - we give an estimated dispatch time of 3-5 working days usually and always send out fresh products. I have noticed you seem to only ever leave negative reviews so I don't think we can help you much further on this. I can assure you, we do give an "f" and are a small business that can't delivery every single parcel next day like you may be expecting. Thanks -K
Always good products and a reliable…
Always good products and a reliable service. I received a couple of bags of live food today Daphnia and Blood worm which were packed perfectly including a chiller pad.They all arrived fresh and healthy which me and my fish are very greatful for Thank you 😊
17 juli 2024
Review zonder uitnodiging
Antwoord van AQUAMANIA
Thank you for your review! All the best -K
Thankyou Amber!
I would just like to thank Amber and the team at Aquamania who were all very patient and accommodating with me and my partner when we visited on Sunday.
We walked out with 2 geckos and Amber helped us throughout the process.
Brilliant service, lovely staff and beautiful animals.
30 juni 2024
Review zonder uitnodiging
Antwoord van AQUAMANIA
Hi, I will pass this onto Amber! Thank you for your review and wishing you (and the geckos) all the best! -K
Ghosted after order arrived defrosted
Ordered frozen food, came next day, completely thawed out. Immediately reported to them, sent photos as requested by them, as soon as I did that they went silent. Do not use, they don't package their deliveries well enough to remain frozen and the items can't be refrozen once thawed and still be safe to use. Wasn't even that warm when they came through and I opened the package immediately once it arrived. I assume it wasn't completely frozen before they packed. The mice in the bag were covered in blood which had leaked out. The frozen fish food pack had popped in places and the contents dribbled out. Refused partial refund for the unusable items, no offer to even send out replacements so they must know they can't efficiently pack and send frozen food. Other reviews also mention being ignored when there is a problem with a purchase. Awful company. Should have checked reviews before wasting over £30.
5 juni 2024
Review zonder uitnodiging
A very disappointing outcome.
Do not buy from this Store unless you can see a sign or are told that you cannot return goods unless you are exchanging like for like, if you you don’t have this information first ,you will be charged 20% for a restocking fee which we only saw on the receipt after it was pointed out to us when we returned a Pump. So instead of getting our £49.99 back we got £39.99 . Obviously it is too late once you have purchased as
that was the first time we actually saw the terms and conditions and truly does anyone these days look around to look for a sign.it’s the only store I have been in with these terms and I’m 78.
4 april 2024
Review zonder uitnodiging
Antwoord van AQUAMANIA
Hi, Sorry for the delay in response, I did not see this review until now.
We have had this policy in place for many years (as signposted around the shop in many areas) and do offer the full 100% refund for faults or product issues as is your consumer right. The 20% restocking fee is for no fault refunds when cash is wanted as a refund - we do offer 100% refund for store credit or exchange. Here is a quote from the government website regarding this:
"You do not have to refund a customer if they:
knew an item was faulty when they bought it
damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it" (December 2025).
If any customer would like our return/replacement policy explained to them, all our staff are trained with this and can explain and help with any questions. As mentioned, within 28 days of purchase, we do offer 100% refund in store-credit or exchange if wanted and will replace / refund for any faulty goods.
Thank you
Shrimp arrived dead and dying…
Shrimp arrived dead and dying absolutely disgraceful. Stay well clear, we will never buy from there again a total waste of money these shrimp should never have been sent out.
3 maart 2024
Review zonder uitnodiging
Antwoord van AQUAMANIA
Hi, We have no orders on either of our sites under this name and have no complaints sent to us about dead on arrival shrimps. -K
Antwoord van AQUAMANIA
Hi, No worries at all! Thank you! -K
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