Aquaplanetsports Reviews 611

I would not recommend their paddle boards. I recently purchased two boards for my 13 year old and 10 year old. The boards arrived next day, BUT pin was missing for one of the fins. I emailed company for replacement and was told don't really need it in a email but I can buy one for £1.15 and gave me link - but unfortunately they sold out. I guess this why sent me incomplete board - all thwir safety literature states must use pin and the fin is important for stability and direction - so fin important for safety and remember these products going to be used by children! Aquapantsports advise was dont worry do dont really need it - use the board without it. On our first secession we lost the fin. So pin was important!!!!. I tried to buy replacement fin but their website states told out and cant supply them with no lead time - so makes their product unusable until they come back into stock - I emailed company but not had response as yet, but I guess can take a few days. So may advise avoid this product, if cant buy replacement parts its a poor value and poor deal and not sure their advise can be trusted either, we followed it and I feel let down and whole experience been total waste of money and ruining our weekend because cant use of boards safely - lead time for replacement fin is unknown. I tried buying universal one but most boards 9in and this board in 8in and cant seem find a replacement because not standard size fitting. AVOID AVOID

I’m so happy with my new paddle board. Amazing guidance on which is the right one to get (because it matters). My board arrived quickly and I was on the water by the weekend. Great ‘how to’ videos, and ideas on where to paddle board too. Aquaplanet was recommended to me and I can highly recommend them too. 😊

Absolutely phenomenal customer service from Sarah at Aquaplanet. I made a mistake with my order, reached out to customer services and they were not only incredibly helpful, but resolved the issue the following day.

Amazing value for money, really lovely quality boards for the price and lifetime of experiences to share with my kids .

Couldn't be happier, 5 stars

From the moment I decided to buy a SUP from Aquaplanet, things were straightforward, once I placed my order, l received a confirmation Email and was kept up to date on the delivery process and received delivery within 2 days,once I received my SUP, l also received plenty of Emails with advice on how to use my board and get the best out of it.

Unfortunately, a manufacturing fault has caused air to leak from the seams of my Pace board, leaving it completely unusable — despite it being well looked after and barely used.

I reached out to Aqua Planet for support, but was simply passed on to another company and advised to pay out of pocket for repairs, as it’s outside their rather limited one-year warranty.

It’s disappointing to see that their promise of ‘aftercare’ seems to stop short of actually caring when something goes wrong.

Love love love my paddle board 🌈👌🫶 great service from aqua planet too - my paddle board came within 2 days and I really appreciated the email with the videos to show you the ropes!

After using the online feature which helped us choose a paddle board we placed our order. It was delivered a couple of days later, well packaged and everything as ordered. We inflated the board to check all was good, and it was before we try it out in a couple of weeks time. Very happy with our purchase.

Fantastic board, I bought it for our local beach Porth which turns into a big swimming pool at high tide. Arrived quickly and set up was easy.

I used the roof rack to transport a kayak. After loading I got in the car and before driving off noticed a huge new crack down my windscreen.

Contacted customer support, I highlighted the fact that one of the inflatable tubes slowly deflated each time, sent photos of the damage. It seems the deflating bar is expected because this was the reply from customer service.

“I am sorry to hear of the damage to your windscreen. With the details you have provided we are unable to establish that there is any fault with the Roof Rack product that you have purchased from us.
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We will not be able to offer any compensation.”

I wouldn’t recommend this product or this company.

I haven’t used my rainbow paddle board yet, but I am looking forward to getting out there.
Great ordering experience, easy to find the board I wanted for a beginner/intermediate. Love the different colour options. I have been looking for a while, but the offer of getting an electric pump for free prompted me to buy now.

I also like aquaplanet’s after sales content, with the safety videos and advice.

Update: I’ve since used the board a number of times. It’s well made and has been easy to inflate and deflate. It is a bit unstable however…doesn’t feel as solid as some of the other boards I’ve tried. I’ve now bought a second board from a different supplier and it’s much more stable in the water…single fin, more pointed nose and flattened back edge.
I’m sure aquaplanet do similar. Difficult to know what a board is going to feel like when you are buying on line though.

Fantastic experience with Aquaplanet! The ordering process was seamless, delivery was prompt, and the board itself is outstanding—sturdy, well-made, and visually striking. Customer service was also excellent, answering all my questions. A top-quality product from a company that truly cares about its customers.

Bought a kayak. Kayak is great, bag it came in ripped on first use and then after one beach trip, I kept it inside. Went back to use it and the zips had corroded and disintegrated. I complained. was told it was my fault. Issue of rip not even talked about. A water sports bag that takes one trip to the beach and corrodes! I have emailed now 3 times to discuss and have received no reply. Really disappointing and rude. I’ve not been unreasonable at all and would appreciate a reply and not to be blamed for the quality of your product.

Great company - have ordered twice, both times experienced easy ordering, fast dispatch and courier delivery.

The box had been wet in storage for some time which meant the box had mould and got all over the paddle board and the paperwork had stuck to the fin and also the box had been crushed which meant to fins had also been pushed outwards and aren’t straight now

Ordered the wilderness SUP after trying out a friend's. It's a great crossover for moving water and day trips. Ordered on the Friday with free delivery on Monday but also courier delivery for Monday at an additional cost. I paid the additional cost but the SUP did not turn up til Wednesday. Aquaplanet refunded my delivery fee as an act of "goodwill".
Aquaplanet.. if you don't deliver over weekends and bank hols then please don't advertise that you do 😐

Great SUP & great company

Very helpful, good prices and quick delivery. Would highly recommend

Had a few problems with the board but the company were really really helpful, highly recommended

Just a follow up to a previous 5* review. The team at Aquaplanet are brilliant and so very helpful and friendly. Having had a small problem that I needed help with, Sarah was great at resolving the problem in a quick and prompt manner, so a massive thank you!

Very dissapointed with both quality and customer service. I chose this company because they offered warranty,I paid £100 more than similar product on amazon for the benefit. However the fin was so flimsy and cheaply made that it snaped on the very 1st use. This is NOT normal for the fin to snap that easily as we have another SUP which we are using for over 2 years and it's still going strong! When I contacted the company they said that "accidental demage" is not covered by the warranty, but it's obvious that it is a manufacturer's fault and the SUP is simply not built for the purpose, the quality is very poor! It should not be breaking from such minor use! If you buy a chair and a leg snaps off the very 1st time you sit on it - is that an accidental demage or a manufactures fault?? Overall very disapointed! Just stick to amazon guys, they would deffinitly replace or refund in this scenario. This company doesn't care if thir product is bad, their waranty is worthless as they would claim anything on "accidental demage" even one of pain parts snaping on 1st use!