Ease of ordering and prompt delivery that was free. Would have ordered river fin at the same time if I knew I would have to pay a seperate delivery charge for another item, hence 4 out of 5 stars
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Lees wat reviewers zeggen
We ordered two AquaPlanet Pace boards ready for a holiday in France. The boards arrived as described and are clearly very well made. We had a small issue with one board whilst in France and AquaPlanet... Toon meer
Fantastic delivery time, together with an outstanding product - Nomad electric pump. In the advert the pump was supposed to pump up three paddle boards. It exceeded this claim in that it pumped up th... Toon meer
The travel bag had a dusty white mildew/mould on it which I needed to clean off in multiple places, it also had permeated one of the two zips which required cleaning to actually let the zip move.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re super proud to have designed the UK’s no.1 top selling paddleboard and we’re constantly striving to create the best boards and accessories on the market. Are you ready to start your next adventure with Aquaplanet?
Contactgegevens
Verenigd Koninkrijk
- 01225 982555
- support@aquaplanetsports.com
- aquaplanetsports.com
4,2
Goed
611 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ordered as a gift
Ordered as a gift, really easy. To order via website and delivered on time with great communication at each step. Daughter very happy 😄
2 december 2023
Review zonder uitnodiging
Order and delivery went well
27 november 2023
Review zonder uitnodiging
Great service from Aquaplanet
Great service from Aquaplanet - my paddleboard arrived a day early! Would not hesitate to recommend to others.
24 november 2023
Review zonder uitnodiging
Fantastic paddleboard at an incredible…
Fantastic paddleboard at an incredible price. Lots of really well thought out elements to the design too. Only slight niggle is the free electric pump only pumps up to 16 psi and the board needs 18, but that's nothing to do with the board itself hence 5 stars.
27 november 2023
Review zonder uitnodiging
Shocking lack of delivery packaging
2 stars due to good discounted price and quick delivery, HOWEVER….
Shocked at the lack of packaging. Literally an address sticker on the side of the product box - no box, no bag, not even taped closed.
I absolutely support minimising waste and unnecessary packaging, however surely items costing over £100 full price should be protected in the delivery process! Sadly there should also be an attempt to disguise what that item is to avoid theft. Ensuring a box is at least securely closed before shoving it in the mail is essential and far from “excess”.
Additionally, it was a gift and that Christmas surprise has been ruined as the recipient has picked it up from the front door.
27 november 2023
Review zonder uitnodiging
Antwoord van Aquaplanetsports
Hi, thanks for taking the time to leave feedback.
We are sorry that your shopping experience with Aquaplanet has not met expectations.
We endeavour to keep our packaging to a minimum to reduce excess cardboard and plastic waste, as well as keep costs low. The boxes that the Pumps are supplied in have proved to be sturdy enough to withstand delivery. With the contents being packed inside a padded bag, we have not had reports of any issues.
Parcels should be handed to recipients, rather than being left safe or n the door step, so theft should not be an issue. From time to time the courier does not follow this pattern and parcels can get left, but if any items do not get delivered as expected, we would address this straight away.
Again, we are sorry that the Christmas surprise has been ruined, but we hope that the product can still be enjoyed.
Kind regards
Aquaplanet Customer Service
I am so impressed with Aquaplanet
I am so impressed with how Aqua planet has assisted me.
Firstly I had a mix up by accidently ordering the same item twice on an evening order and even though one of the items was in the post they pulled it out and cancelled it and refunded me. Secondly I had another mix up with my order and it was dealt with on the same day and I received the replacement quickly.
28 november 2023
Review zonder uitnodiging
Easy online purchase
Easy online purchase, quick tracked delivery. Brilliant offer.
9 november 2023
Review zonder uitnodiging
Great products at good prices and and a…
Great products at good prices and and a prompt delivery service, will definitely buy from them again
19 november 2023
Review zonder uitnodiging
Top notch product also delivery was…
Top notch product also delivery was promptly dispatched
Excellent customer service if any problems or questions
6 november 2023
Review zonder uitnodiging
Amazing customer service!
So pleased with the service I have received from Aquaplanet. It's great to have a phone number on the website so its really easy to get hold of somebody if you have a question. The team were really polite and helpful and made my buying experience extremely easy and straight forward. Thank you Aquaplanet team! :)
2 november 2023
Review zonder uitnodiging
Ordered a new fin and it arrived swiftly
9 oktober 2023
Review zonder uitnodiging
Excellent service
Ordered a complete SUP kit, electric pump, buoyancy aid and waist leash, they all arrived ahead of when I expected them. They were all very well packed and excellent items. It was definitely a five star service and I am looking forward to using them over the weekend.
3 oktober 2023
Review zonder uitnodiging
Excellent service and product
Paddle board received and very pleased with quality. When raised an issue regarding the free electric pump it was resolved very quickly and to my satisfaction.
30 september 2023
Review zonder uitnodiging
Exploding paddle board
It exploded. Burst at the seams. Super dangerous. We had it in the shade blown up ready to go and it exploded. The noise was insane and it was so lucky we were round the corner. We spoke to aquaplanet and it was out of warranty (by one year). But in all honestly I believe it shouldn’t happen at any time. They were so unhelpful in trying to resolve it - almost like they have a standard speech for this scenario. So disappointed and would never recommend.
24 augustus 2023
Review zonder uitnodiging
Antwoord van Aquaplanetsports
Hi,
Thanks for taking the time to leave a review. I am sorry to hear that you have experienced a failure with your paddle board and that we were not able to provide a resolution to your liking.
We do provide a 1 year manufacturing warranty on our boards and it does sound like you are outside of this period. Over time, depending on how the board has been cleaned and stored, the materials can degrade, which is why we are not able to provide a lifetime warranty. There is a company called SUP Services that provides a repair service so I would recommend that you get in touch with them.
Kind regards
Aquaplanet Customer Service
Excellent quality boards at great…
Excellent quality boards at great prices, I’ve purchased 2 Aquaplanet SUP boards. My son and myself have had loads of fun on them this summer, both in the sea and freshwater lakes. Loving our father and son time, thank you Aquaplanet
2 september 2023
Review zonder uitnodiging
Fantastic customer service.
I was bought a paddle board for my 60th from my gorgeous son. Had quite a few paddles but discovered that one of the seams had a tiny air-leak. I got in touch with Aquaplanetsports and they were amazing. These things happen and they were incredibly supportive and have sent me out a new one, even though they haven't received the leaky one. Very good customer service and I'm looking forward to years of paddle boarding to come. Thanks Aquaplanetsports. Allison
12 september 2023
Review zonder uitnodiging
Still waiting for delivery
Not yet received. DPD were apparently expecting it 7 days ago, but no update since.
3 september 2023
Review zonder uitnodiging
Antwoord van Aquaplanetsports
Hi,
Thanks for taking the time to leave a review. Sorry that your parcel did not arrive as expected. We have been in touch with you directly about this, and your parcel should now have arrived with you.
Kind regards
Aquaplanet Customer Service
Great customer service which is…
Great customer service which is everything when shopping online. The SUP seams great. Not had chance to use it yet. Well made and packed very well.
5 september 2023
Review zonder uitnodiging
Good newsletters quick turn around from…
Good newsletters quick turn around from ordering to delivery. Easy to navigate website.
28 augustus 2023
Review zonder uitnodiging
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