Aquaplanetsports Reviews 610

I bought a Hurley Apextour shock wave. It arrived when they said it would. Had some issues with the board, some of which have been resolved. Custom service took a day or two responding but had a lot of good advice.

Love my board got it in the bank holiday 10% off deal and it even got delivered within 2 days . Customer service awesome , didn’t realise I hadn’t put my full address they rang me the next day and sent an email . I responded immediately and my board was shipped straight away . I didn’t pay any extra . Love the colour and it’s super sturdy very good for the price .

Delighted with my purchase (Hurley ISUP) from Aquaplanet. Got a great BH discount 20% off which prompted my wife to buy herself a new ISUP (also Hurley) 2 days later. Excellent service, fast delivery and faultless so far.

Boards came very quickly. They are great. Easy to inflate. Fantastic accessories including pump and wet bag and bag makes it all easy to carry. One problem I have had is that when deflating one of the boards's valves needs to be held down in order for air to be released. The other board's valve is fine - releases air automatically when pressed once. Is this a fault? Otherwise I am very happy with the purchase.

Very quick delivery - and simple order process. Now just need to get out on the board!

Apparently 2 day delivery takes from Thursday to the following Tuesday despite assurance it would be Monday ( still more than 2 days ) they don’t count weekends but it didn’t say 2 WORKING days when I ordered ! Good product poor service

Item was delivered the very next day which was fantastic. I've tested pumping it up in the garden. Love the rainbow colour design. Haven't been out on it yet but plan to do so this weekend.

After some research I chose to order a paddleboard package through Aquaplanet and I'm glad I did. Great service with super quick delivery (ordered at lunchtime and was received by breakfast the next day) The whole family have tried it out so will be ordering another one ready for next years holidays

I bought a Hurley paddle board from AquaPlanet and I was really impressed with the service. The delivery came a day earlier than I was expecting it to and everything was perfect. I was impressed with the helpful emails to help me get started with paddle boarding. Would definitely recommend.

Overall I’m very happy with my purchase. I did an 11 mile run from Leeds to Castleford which was only my 2nd time using a paddle board. The only 2 negative points I have are: I wish the grab handle was at the back of the board and not the front as getting out of the water with would be easier to clear the fins of the side walls of the canal. My other point is the paddle part that you put in the water seems quite small so you feel much slower than the other paddles my pals were using which are slightly bigger. The positives: the board and equipment are good quality. I also purchased the life vest and phone holder which are also good quality. The board got a lot of attention from people we met along the way to Castleford. Due to the good quality this still gets a 5 star from me as I can always upgrade the paddle and will get use to the grab handle.

Amazing product used my MAX board for a trip away in Walse. Excellent quality alot of fun

I ordered a single kayak over the August bank holiday weekend, on the Tuesday morning I received an email saying my order had been dispatched on a 2 day delivery. Wednesday morning I received an email telling me my kayak would be delivered today. It arrived early afternoon, I couldn’t believe the excellent service I received.
After setting it up, I had a query as to what an item was (new to kayaking/SUP) so I emailed my question. I received an email thanking me for my contact and I would receive an answer soon. First thing next day I received my answer, again great response time.
I should also say the kayak seems great quality, although as yet I haven’t had a chance to use it in the water.
I am so glad I ordered my kayak with Aquaplanet, highly recommend them.

Great experience , efficient delivery

I ordered a paddle board on Thursday and opted for 2 day delivery it is now Monday and I called Dpd couriers who said they have not deceived it yet so I phoned aquaplanet who advised me 2 day delivery from Thursday evening to TUESDAY is 2 day delivery and the website doesn’t say 2 working days either so still not got my item

A present for my son a paddle came on time My son was very please with his gift

Overall experience was excellent. But the only one reason of 4 out of 5 stars was payment process, where I thought it is scam as I was requested couple times to log in and put again card payment details. Otherwise it will be 5 out of 5 stars

From the moment I clicked onto the website and placed my order to the delivery of said order the very next day the service I received was the highest I have ever experienced. I was given a discount code for the bank holiday weekend which made my already reasonable purchase even cheaper. The follow up device explaining when my purchase would be delivered was first rate and I have since been able to use my board a couple of times on weekends, I have already recommended Aquaplanet to several friends and will continue to do so in the future.

Bought a Hurley from aquaplanet received the next day. Unfortunately had a paddle issue however this was sorted within 5 days. Excellent customer service great products. Will definitely use this company again. Our friends who we holidayed with bought a sup from them as they were also impressed

I would give this zero stars if possible. Ordered 3 single kayaks. 2 had holes in them, one with four. Aquaplanet agreed I could try it in the sea but within 15 minutes 2 of the 3 chambers deflated, 2 additional holes found and hearing the hissing noise of escaping air was very frightening whilst out at sea! Replacement sent 6 days later and overnight one chamber deflated plus the oar was badly marked scuffed and used - appears second hand. No faith in the safety of these kayaks. Avoid. Customer services apologised but didn’t act quickly to resolve. These were purchased for a family holiday - all our plans changed as only 2 of the 3 kayaks were usable, therefore planned trips were cancelled. Very disappointed with this product. On a positive the seat is comfy. I wish I hadn’t purchased these. Sorry for the negative report but it’s very truthful… awful experience sinking at sea! Safety should come first in this high risk environment but this product is simply unfit for the purpose.

Exceptional service. Had a small problem with a board and they were so helpful and managed to sort it all out really quickly so that we had a replacement board within 2 days. Brilliant service would thoroughly recommend.