AquaSwimSupplies Reviews 66

First-time customer with Aqua Swim Supplies and disappointed.
The suit ripped on the very first try-on. We’ve purchased so many elite performance suits of different sizes, styles and compression over the years so lots of experience putting them on. Also we have had this exact same suit in the same size twice from other suppliers and worn multiple times with no issues at all, so this really shouldn’t have happened. It’s been over 4 weeks since I requested a refund or replacement.
Response was quick initially but immediately tried the user’s fault argument. My complaint was referred to the manufacturer based on photos only. I have heard nothing since.
I would not feel confident ordering from them again.

Been to their shop, as well as ordered from them online. 5 day delivery time, but that's not a problem unless you're in a rush. However, they should check the items before sending, as I had to go and return a damaged item. Quick response to emails and calls, and I got it exchanged without any issues.

Friendly, knowledgeable and helpful staff with great products at good prices. Bought from them 3 times now, and will definitely go back.

Our son is a competitive swimmer and was looking for a high-end racing suit—either the Speedo Fastskin LZR Pure Intent 2 or the Arena Carbon Core FX. We were able to try on multiple options to get the right size and fit, and the advice we received was extremely valuable.
I would highly recommend trying before you buy—especially when you’re investing around £200 in a suit. It makes a huge difference getting the fit right.
AquaSwim provided excellent customer care, great service, and expert product guidance. I can guarantee you will not be disappointed. We’ll definitely be returning.

Great selection of swim gear & competitive prices.Alex is always very friendly & helpful, whether it be in the shop or at galas.

Brilliant service ! Dropped into the shop for advice for my daughter first race suits. Alex was so informative ,helped us make the best choice for my girls. opening the shop on a Saturday for a fitting. Recommend highly

I had an excellent experience with Aqua Swim Supplies thanks to Alex. I ordered a kneeskin, but unfortunately it was too small. The return process was straightforward and easy to complete.
After that, I called and spoke to Alex, who truly went out of his way to help. He made sure the correct size was ordered and arranged for it to be sent out the very same day.
Outstanding customer service from start to finish. I would definitely recommend Aqua Swim Supplies and will happily buy from them again.

Really helpful customer service. I ordered a swimsuit for my daughter unsure of her sizing in adult costume. They were soo helpful and changed my order to the sizes she needs. Thank you I would definitely recommend this company

We went to the shop, Alex was very knowledgeable around the swim suits that would suit my daughter’s body shape. Lots of different suits to try on far better than buying from the internet and hoping it fits. Very knowledgeable and professional service, will be back

Helpful customer service line! Happy with my costumes.

We went to the shop and Alex and Debbie helped us. They were amazing very helpful and patiencent. Helping us with sizing and very knowledgeable about the swimming world. If you can go to the shop they are a big help and very friendly thanks guys

Absolutely amazing customer service. Would definitely recommend and will be using again! 10-10 for customer satisfaction thank you very much during this extremely busy Christmas period!

Ordered and paid for two swim suits, received only one. Reported this issue to retailer, but their response was only its under investigation. Its been well over two weeks ago since they begun investigation. I inquired several times about their findings, but the only response are automated emails.
Now, I have to open a claim against them with my credit card issuer. Don't see any other option.
Its daylight robbery and absolutely shambles service. Also customer service is a joke.
I strongly advice, think twice before ordering anything from them.
Update: they issued refund for missing costume, however refund showed up on my credit card as pending and then disappeared (???), gone just like that.

Returned a faulty item using their returns service, delivery was accepted back by them on the 24th November and still no refund. Stopped replying to emails now too so I have no idea what’s going on. I’ve sent the tracking number you requested and still no response. Do not use this company. Shocking customer service.

Made an order Sunday and heard nothing from them so I requested to cancel the order on Thursday. They got back to me on Friday and said what I ordered was out of stock. It shouldn't take five days for you to realise that and communicate it with me. Waste of my time as I needed it before going on holiday. Much better companies to order from.

I made the right choice making my way to the Aqua Swim Supplies shop to get face to face expert advice on swimming goggles. I was provided with a range of goggle choices and advice based on personal experience that filled me with confidence that I was in safe hands. I have now used my swimming goggles and so can vouch for the fact that the help I received was spot on. No more leaking goggles for me!! Thank you so much.

As someone with a background in swimming sports, I have struggled to find swimsuits that suit my needs: performance-ready, attractive, unlined and flattering to my shape. I have found the offer of training brands in the UK to be limited to only a handful with dull design and colours, with even fewer available in High Street retailers. Online searches are not much better, as the information on models is patchy and inaccurate. It was therefore great to come across Aqua Swim Supplies, which offer a good range both in store and online.

Aqua Swim Supplies completely changed that experience. I was able to visit their store with a wide range of training swimsuits in stock. The team was friendly, helpful, and focused on finding the right swimsuit for me. They also went the extra mile to find the perfect model for me, one that met my technical needs and was favourable to my figure.

Aqua Swim Supplies is rare find for a shop that combines expertise, choice and excellent service. A necessary reference point for swimming gear for any keen swimmer, looking range of choice and quality. Fully recommended!

Aqua Swim Supplies, thank you so much for all your help, advice and fitting service. My daughters are extremely pleased with their new training costumes, especially the new race suit. Thank you. As promised I have recommended your shop to others, yours is a business that’s worth shouting about. Thank you.
Ps. See you at Christmas with a shopping list!

Super pleased with our latest purchase, ordered one of your funkita lucky dip 3 suits for £90 and our daughter is over the moon with the 3 she received . Top quality customer service every time we shop with you , either online at a gala or over the phone . We thank you for your great work .

Super experience at Aqua Swim Supplies really helpful staff!

The staff were incredibly helpful, friendly, and clearly know their stuff, their expertise really made a difference. They stock an amazing range of gear, and now that they have a physical shop, it’s even better. Being able to try things out before buying was a real bonus; it honestly felt like being a kid in a sweet shop! I couldn’t recommend them more highly. I’ll definitely be back!