The price was the best, the add on options were good and fairly priced, I took out an insure keys add on which I needed to use, the claim was sorted quickly. Communication to clarify an issue caus... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cost effective and so easy Having had to obtain car insurance for over 40 years the way the RAC have gone about supporting and supplying this car insurance as to be the the most stress free easist... Toon meer
Bedrijf heeft geantwoord
Very good insurance package, but the renewal price was off target. You did reduce the price to a much more competitive price, but after another years no claims, why was it so expensive. It cost you... Toon meer
RAC insurance has been reduced again this year without having to phone to change their quote. They are very professional in their service and great value for money. They value their customers.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contactgegevens
Verenigd Koninkrijk
- rac.co.uk/insurance
4,4
Uitstekend
20K reviews
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Good service easily renewed on line the…
Good service easily renewed on line the one down is the price
24 september 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
RAC have been much better insurers than…
RAC have been much better insurers than my previous ones, Churchill. Their website is easy to navigate and they are prepared to negotiate on premiums.
29 maart 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Competitive price with comprehensive…coverage
Competitive price with comprehensive coverage.
24 september 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
A user experience of the highest quality
The reasonable price of my renewal for the next twelve months, the ease at which I was able to renew on line. A user experience of the highest quality which I have always experienced in my dealings with the RAC.
23 september 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Avoid Avoid Avoid.
Avoid Avoid Avoid.
Terrible service from them, they have idiots on live chat who have poor knowledge.
I will never use RAC again.
Please go elsewhere folks.
30 september 2026
Review zonder uitnodiging
Being not able to contact by phone was …
Being not able to contact by phone was a huge problem.
As older people direct contact is in my opinion essential when there is a problem
You apparently had insufficient information on line to actually take payment from me for the coming year
Even now I am not 100% sure my policy payment is up to date - I have ensured all relevant 'card' details have been given to you on line
26 september 2026
They rip you off when you have to change policy details
Was happy to renew with them but soon had to change my car. My 'new car' was almost identical. It is 18months newer but still quite old. Same engine etc. I was prepared for the £15 admin fee but £69 charge in additional premium felt like an absolute rip off.
1 oktober 2026
Review zonder uitnodiging
Very easy and painless way to renew
15 september 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
R A C stafff very helpful and we’re…
R A C stafff very helpful and we’re very easy to communicate with .Nothing seemed too much trouble and advice given very helpful .
26 september 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
A simple claim from 13th May 2023 turned into lengthy battle and still unresolved
My experience has been incredibly frustrating. Following a non-fault accident 13th May 2023, my Range Rover was poorly repaired, and the claim continued to drag on despite liability being accepted. The process involved repeated delays, poor communication and no clear accountability. Ultimately, I had to part with the vehicle. More than three years later, the matter has still not been resolved. I would not recommend this insurer based on my experience.
1 oktober 2025
Review zonder uitnodiging
Antwoord van RAC Car Insurance
Hi ,
Thank you for sharing your feedback with us regarding your ongoing claim experience.
I am truly sorry to hear how stressful and protracted this situation has been for you since the incident in May 2023, particularly regarding the repairs and the lack of communication you encountered. While we aim to resolve all matters as swiftly and seamlessly as possible, it is clear that your experience has fallen far short of the standard we set for ourselves, and I completely appreciate why you feel so dissatisfied.
We will be in touch to discuss next steps to assist you further.
Vicky
BEWARE OF FEES NOT COMMUNICATED…
After compare the market said adjustment fees are £15, and that the fee to cancel AFTER the 14 day cooling off period was £45, but having received no communication at any point of a fee to cancel within the 14 days, I was charged £25 when I had to cancel the day after taking out the policy. The online person (as I couldn't speak to anyone) repeatedly told me the fee was communicated in my policy pack given AFTER taking out the policy, but at no point before I took out the policy which is completely unacceptable. If this happened in a shop and they told you there was a fee for refunds but it only tells you on the receipt, they wouldn't get a way with it.
30 september 2026
Review zonder uitnodiging
Antwoord van RAC Car Insurance
Hi Kerry,
Hi there. Thanks for taking the time to share your experience with us, though I'm really sorry to hear about the unexpected cancellation fee.
I completely understand your frustration. You should always get clear fee details before buying a policy, not just after.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
We want to get this sorted for you quickly.
Many thanks,
Kirsty
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Very happy easy to do
Very happy easy to do, let’s hope renewal isn’t lots more expensive
27 april 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
I’m sorry to say well below customer expectations
The first thing I’d like to say i deal with a computer( AI) in which it was frustrating in every way.
It asked me the reference number ? i never had , it told me to shorten my question, because it never understood , it was too long, it asked me my name and date of birth about 10 times on one occasion , what an experience,
And then when you got a chat line 50% of the people could not answer my simple question. NO phone number to speak to anyone because it is all done online unsuccessfully..
Trying to talk to RAC insurance by telephone they could not help because you are dealing with their online account that is cheaper than them. Eventually after two days and many chat lines I completed my insurance and paid for it in full. I asked do they require my no claims bonus certificate? The answer was no. and after documenting one small claim , some four years , and paying for it in full they told me there’s nothing else they wanted and I was good to go. Within 24 hours they were sending me emails and texting telling me I’ve not declared a claim from four years ago this was a windscreen with a chip that happened on the classic car . I rectified it with them and asked them again. is there anything else they wanted ? The answer was NO everything‘s done now thank you for your custom. And for the next fortnight, they bombarded me with emails and texts threatening me they are going to cease my insurance because I have not communicated with them. I ask myself how could they THE RAC INSURANCE keep NEW customers AND existing customers? by them dealing with them in this manner.. my answer is never use the online insurance.and after making all these complaints to them from mid August to now ,I’ve never heard a thing from them. I worked for the RAC for 35 years in another department up to retirement so I know all the divisions don’t act this way they look after their customers. Shame on them on this occasion Chris smith
19 augustus 2026
Review zonder uitnodiging
Antwoord van RAC Car Insurance
Hi Chris,
Thank you for sharing your feedback with us. We are really sorry to hear about your frustrating experience with our online chat and email updates, especially after your 35 years of service with the RAC.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
We want to get this sorted for you, and we appreciate your patience while we investigate what happened.
Many thanks,
Kirsty
everything was so easy
24 september 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
At first the quote was very expensive…
At first the quote was very expensive but after declining,they came back with a good price in keeping with other quotes
24 september 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
I do not like chat box as I am slow…
I do not like chat box as I am slow typing.
Speaking to a human is always best
25 september 2026
Antwoord van RAC Car Insurance
Hi,
Thank you for your feedback. We understand that speaking to a person is preferable, especially if typing on a chat service is difficult.
We offer both our RAC Standard insurance policy, which includes contact centre support, and our RAC Online-Only policy, giving customers a choice of the service that best suits their needs. Our Online-Only policy allows us to pass the savings from reduced contact centre costs on to customers through lower premiums and reduced fees.
If you weren’t able to complete everything you needed online, please contact us at socialresponders@bglgroup.co.uk, and we’ll be happy to help.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
easy to renew good price
24 september 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
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