The price was the best, the add on options were good and fairly priced, I took out an insure keys add on which I needed to use, the claim was sorted quickly. Communication to clarify an issue caus... Toon meer
Bedrijf heeft geantwoord
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Cost effective and so easy Having had to obtain car insurance for over 40 years the way the RAC have gone about supporting and supplying this car insurance as to be the the most stress free easist... Toon meer
Bedrijf heeft geantwoord
Very good insurance package, but the renewal price was off target. You did reduce the price to a much more competitive price, but after another years no claims, why was it so expensive. It cost you... Toon meer
Being not able to contact by phone was a huge problem. As older people direct contact is in my opinion essential when there is a problem You apparently had insufficient information on line to act... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contactgegevens
Verenigd Koninkrijk
- rac.co.uk/insurance
4,4
Uitstekend
20K reviews
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Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Absolutely awful service
Absolutely awful service. Cancelled my insurance, whilst I was on holiday, as my card details, they held on file had changed. I went onto the website and changed my card details and thought all was sorted. This was after telling me my insurance had been renewed for 12 months. Then sent me a bill for £145. for the couple of weeks in between the end of my policy and the cancellation of the new one - part of this was a cancellation fee (for something that I had not asked for). Blame the computer. and would not enter into any discussion around refunding the money, even though I had tried to pay in good faith and had been told by them that my policy had been renewed.
11 september 2026
Antwoord van RAC Car Insurance
Hi Richard,
I’m really sorry to hear about your experience.
Cancelling your policy while you’re away is the last thing you need. It’s especially frustrating when you updated your card details in good faith after hearing your policy was renewed. We will be in touch with the details of the fees and any refunds due shortly.
Thank you, Rachel.
Really difficult to speak to an actual human
They seem okay as an insurance company, but they make it very difficult to speak to a human if you have an issue as a customer. Everything has to be via the app or a virtual assistant. When I used their breakdown cover, they were trying to force us to use an online form or the app. It seems as though they're trying to minimize the service available to maximize their costs, and that's not what I want from my insurer!
Just to clarify, this is both RAC insurance and breakdown - it's increasingly difficult to speak to a human and I'm not impressed to have to spend 40 minutes on hold to change my insurance, just to be told that my premium will double. No thank you, I found it for half the price with someone else.
1 oktober 2026
Review zonder uitnodiging
Antwoord van RAC Car Insurance
Thank you for sharing your feedback with us. We’re sorry to hear about the experience you had with RAC Breakdown, and we’d love the chance to make things right.
This Trustpilot page is dedicated to your experience with our car insurance cover only.
However, if you could tell us a little more about what happened with your breakdown using the link below, we’ll make sure someone in our breakdown team looks into this for you as soon as possible:
RAC Breakdown Team: https://complainthub.co.uk/rac/intake-form
Vicky
All good imho!
The price was the best, the add on options were good and fairly priced, I took out an insure keys add on which I needed to use, the claim was sorted quickly.
Communication to clarify an issue caused by a previous insurer at start of policy was excellent.
Plus peace of mind of RAC reputation! What’s not to like.
2 april 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Do not use if you need to change car!
I decided to use RAC as their quote was actually very competitive this year. What they don't tell you is that if you need to change car or cancel then you will be ripped off. 3 months in they want more the 50% of the premium again to change to a similar small car. And if I cancelled, I would only get back 20%. My other option was new policy with them but that wasn't much better value. Needless to say, I will not be using RAC again.
1 oktober 2026
Review zonder uitnodiging
Antwoord van RAC Car Insurance
Hi Tim,
Thanks for sharing your feedback with us.
We’re really sorry to hear about your experience with our policy change and cancellation fees. We know how frustrating it is when costs are higher than expected, especially after getting a competitive initial quote. We always want our pricing and terms to feel clear and fair.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
RAC insurance has been reduced again…
RAC insurance has been reduced again this year without having to phone to change their quote. They are very professional in their service and great value for money. They value their customers.
23 september 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Excellent service as usual
23 september 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
No loyalty to long-term clients with 20+ years UK driving experience
I have been a loyal RAC customer since 2020 with over 40 years of total driving experience (more than 20 years clean record in the UK). Never had a single claim or accident. Despite this, RAC increases my monthly price every single year without any reason, and it has now jumped from £33.63 to £49.00. This is an unacceptable loyalty penalty for a low-risk driver. I want to resolve this and stay with the company, but I expect a fair price that respects my clean record. I have already sent a formal email regarding this issue and look forward to a prompt manager review.
30 september 2026
Antwoord van RAC Car Insurance
Hi Aleksandrs,
Thank you for getting in touch and sharing your experience with us. We’re really sorry to hear that you’re unhappy with your renewal price increase.
We can confirm that we’ve received your email and we will be in touch with you to see how we can help.
Thanks again for your patience. Have a great day!
Many thanks,
Kirsty
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reasonably priced when compared with…
Reasonably priced when compared with other companies. Especially when 1 telephone call elicited a welcome discount.
23 september 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Terrible.
Terrible. Sent me a renewal quote of £360+. Declined. Then sent one for £260+. Just terrible.
31 oktober 2025
Antwoord van RAC Car Insurance
Hi David,
We’re sorry to hear that you weren’t happy with the renewal prices offered and appreciate your feedback.
The discount we offered was based on the original renewal price quoted to you. We understand that, despite this, you did not feel the revised price was competitive, and we’re sorry we were unable to offer a premium that met your expectations.
Thank you for taking the time to share your experience.
Rachel
Well done RAC
Well done RAC , Beat my insurance once again , always helpful when you have to make contact
3 november 2025
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Although RAC were efficient on renewal…
Although RAC were efficient on renewal the premium was considerable higher and as usual one has to discuss a reduction from £761 to£591. I was not surprised as it seems this two tier system is now general in the insurance industry. I do not like the practice,with no cost enquiry on my part i could have paid £170 more.
27 september 2026
Antwoord van RAC Car Insurance
Hello Mr Baker,
Thank you for taking the time to leave us your feedback.
We’re glad to hear our team was efficient when handling your renewal. However, we completely understand your frustration regarding price increases and having to negotiate to get a better deal.
We always want our pricing to be clear and fair, so we really appreciate you sharing how this experience felt.
Thanks again for helping us improve our service.
Rachel
Very quickly an efficiently given the…
Very quickly an efficiently given the information needed. The person I was dealing with was very helpful and the process was quick.
18 september 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
sorted out quickly
22 september 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
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