Having gone on a comparison site, I came across your quote, it was not the cheapest, but was a name that I trusted. There was a fair amount to fill in, but that was understandable, all in all excellen... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
If you cancel within the cooling off period, you still have to pay an arrangement fee of £25, even though everything's automated so I don't imagine there's any real cost their end... The last time I... Toon meer
Bedrijf heeft geantwoord
Despite the site being fully automated (no human voice) the experience was trouble free from beginning to end. Everything explained fully (what was and what wasn't covered). Price was much improved on... Toon meer
Bedrijf heeft geantwoord
The lady who I spoke to was very helpful and explained in detail for me to understand. The only thing I was miffed about was having to pay £20fine for late payment which wasn’t my fault as the bank ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contactgegevens
Verenigd Koninkrijk
- rac.co.uk/insurance
4,4
Uitstekend
19K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van RAC Car Insurance
Hi Ken,
Thank you for taking the time to leave us a review. We quote your renewal price around 21 days before the date of the renewal so you can decide if the cover still meets your needs and to confirm if you are still happy with the price to go ahead.
We are sorry to hear you are unhappy with the renewal price we have offered this year.
Thanks, Rachael
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
EASY TO INSURE MY CAR
I SIMPLY FOUND IT QUITE EASY TO TAKE OUT THE INSURANCE FOR MY CAR.
8 augustus 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
simplicity and little increase in…
simplicity and little increase in pricing, thats all thats needed
9 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
A very helpful lady dealt with my…
A very helpful lady dealt with my renewal .
Many thanks again .
31 juli 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Always great to deal with
Always great to deal with, easy web site to print and check anything,
4 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
kept me updated on his arrival time and…
kept me updated on his arrival time and was polite and sorted out the problem with a very good inspection. ( a road stone between the front disc and disc guard ) 10/10 for his service.
15 juni 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Increased Premium
This year I experienced a significant increase in the premium despite only registering my car for 4000 miles per year. This was only slightly reduced when I lowered it to 2000 miles per year.
14 augustus 2026
Antwoord van RAC Car Insurance
Hi Alan,
Thank you for taking the time to leave us a review. I am sorry to hear you are unhappy with the price we have offered for renewal this year. We do strive to remain competitive within the market and we apologise we have not met your pricing needs on this occasion.
Thanks, Rachael
Recommend RAC
Knowledgeable, professional service.
The gentleman I spoke to was courtesy and helpful. Great to speak to a real person, than a robot.
14 augustus 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Always get insurance quotes well in advance of the renewal date.
Had to get car insurance a few days before acquiring a car.I understand the cost is higher but found the price quoted was changing as I was working through the transaction.
13 augustus 2026
Antwoord van RAC Car Insurance
Hi Colin,
Thank you for taking the time to leave us a review. I am sorry to hear the price was fluctuating when getting a quote with us. Thank you for choosing to insure with RAC Online insurance.
Thanks, Rachael
I decided to renew the policy and got an AI nightmare instead of service.
I decided to renew the policy, and RAC Insurance attempted to claim the money from my nominated credit card. Unfortunately this coincided with its renewal date. The bank sent the replacement card to my home address, but I was abroad at the time. This meant I could not make a payment somewhere so that I gave my PIN and so make the card valid for contactless payment. I tried to pay with a different card, but the AI responder at RAC insurance could not cope with this, and repeatedly threatened to cancel the insurance. After a long struggle I eventually managed to contact a human and pay the premium - with a fine for late payment. But I seriously doubt that I will use RAC Insurance again as it is so utterly unresponsive.
1 augustus 2026
Antwoord van RAC Car Insurance
Hi Mr King,
Thank you for taking the time to leave us a review and for raising your concerns. I am sorry you are unhappy with the experience you have had when trying to change your card details and make a payment. I will contact you to discuss your feedback further and to see if there is anything else we can assist with.
Thanks, Rachael
very easy to set up pleased with price
10 augustus 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Good policy, Good Price and Good service!
The renewal was close to perfect in many ways and i am happy with what i have renewed. I am a little concerned however that when you are sent a renewal and in that message asked to check all your details that a simple change of estimated mileage potentially discharges that renewal price and a new policy quote is needed with much higher price even though mileage reduced and potentially claim exposure also - it just seems strange!
9 augustus 2026
Easy to navigate
13 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Form completion was uncomplicated
Form completion was uncomplicated. Reassuring to know insurance is in place. Fees are not extortionate
13 augustus 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Very helpful in renewing my insurance…
Very helpful in renewing my insurance covers all I want bettet than. Any other insurance I looked into thank uou.
15 augustus 2026
Antwoord van RAC Car Insurance
Hi Margaret,
Thank you so much for taking the time to share your review!
We are delighted to hear that renewing your insurance was so smooth and helpful and that our cover stood out above the other options you looked into. Providing comprehensive, great-value cover and friendly service is always our priority.
Tahara
£25 fee if you cancel within the cooling off…
If you cancel within the cooling off period, you still have to pay an arrangement fee of £25, even though everything's automated so I don't imagine there's any real cost their end... The last time I cancelled car insurance within the cooling off period I did NOT get a £25 fee, I got a full 100% refund.
EDIT - you state "We aim to be as transparent as possible and clearly disclose at the point of sale" - well I think you could be a LOT clearer, as I didn't even see that small print.
17 augustus 2026
Review zonder uitnodiging
Antwoord van RAC Car Insurance
Hi Daniel,
Thank you for sharing your feedback. We understand that a £25 arrangement fee may be frustrating if you decide to cancel during the cooling-off period.
We aim to be as transparent as possible and clearly disclose at the point of sale, before a policy is purchased, that an arrangement fee will apply if the policy is subsequently cancelled once it has been arranged and administered. This information is provided before purchase so customers can make an informed decision.
We appreciate that practices can differ between insurers, including how cooling-off period cancellations are handled, and we’re sorry if this was not what you expected.
Vicky
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.