Ryan Gavan was extremely helpful to ourselves as the broker in keeping us updated throughout the life of this claim. The claim was quite unique in that the claimant didn't instruct legal representa... Toon meer
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I'm from Partners&, a broker, and have spoken to Shabnam Yunis on occasions where I've been helped on two separate claims-two separate clients. On both occasions, the latest one earlier today, I've fo... Toon meer
Bedrijf heeft geantwoord
I have dealt with Ryan Gavan, Liability Claims Handler, Manchester on a number of claims. Ryan is superb, helpful, knowledgeable, friendly and we always have a good laugh. He is a pleasure to... Toon meer
Bedrijf heeft geantwoord
I was very impressed with the way Stephen Somerset, the claims handler, dealt with our client's claim. He responded promptly to every email I sent and handled the entire process efficiently. The claim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our award-winning Arch UK Regional Division provides specialised insurance solutions for a wide range of UK businesses, delivered by our team of experienced and empowered local underwriters across our 11 regional hubs. Our brand promise: Pursuing Better Together encapsulates how we do business. It is an approach that is based on collaboration, responsiveness and a genuine commitment to continually raising the bar. We provide brokers and our mutual customers with a high-quality tailored service and, as part of Arch Capital Group, offer financial security and capacity to ensure our relationships are built for the long term. Products include Accident & Health, Commercial Combined, Financial Lines, Marine, Motor, Property Owners, Products Liability, Terrorism, along with a developing range of digital products. Visit: www.archinsurance.co.uk
Contactgegevens
Verenigd Koninkrijk
- archinsurance.co.uk
4,5
Uitstekend
59 reviews
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Excellent service
Excellent service and very swift issue of the claim settlement to our client
20 juli 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Justin,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Antwoord van Arch Insurance UK
Dear David,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Shehnaz What’s amazing from start…
Shehnaz What’s amazing from start finish every time I got stressed she was there to put my mind at rest and taught me through what I needed to do. She went out of her way to help the contractor as well.
18 maart 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Dawn,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shehnaz in the Claims team.
Kind Regards,
Arch Insurance UK
Beth Lynwood was helpful and efficient…
Beth Lynwood was helpful and efficient at all times
10 juni 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Sean,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Beth in the Claims team.
Kind Regards,
Arch Insurance UK
Beth is an asset to your company
Beth is an asset to your company , she was very helpful and efficient in her conduct from start to finish .
excellent 100%
22 mei 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Eco Motors,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Beth in the Claims team.
Kind Regards,
Arch Insurance UK
DON NOT GET TRADE INSURANCE WITH THESE…
DON NOT GET TRADE INSURANCE WITH THESE SCAMMERS.
Clean cut case. Cars stolen. Police report. Cctv. All three of the burglars caught and charged. All before we even get a call back. After chasing them. To be told they haven't even got to ball rolling yet.
Sending yet another assessor now. Will be cancelling asap. 9 years with them and no claims. First one and being totally messed about. It's hard enough as a small business. This is really affecting my mental health. A big chuck of money from two cars has gone and I can't keep going. Disgusting
21 mei 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Bill
Thank you for taking the time to review our service. We are sorry your experience with Arch Insurance UK has not met your expectations on this occasion.
If you would like us to look into this matter, please get in touch with us via this webpage:
https://insurance.archgroup.com/business/international/customer-complaints/
Using the above webpage, please provide us your full name, policy number, claim number and company details.
Kind Regards,
Arch Insurance UK
Good professional service
Good professional service after a difficult time following a car collision. Since it was our claim from the other insurers and took a total of 14 months i was kept up to date with regular correspondence.
6 mei 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Riaz,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Ryan Gavan fantastic claims handler
Ryan Gavan fantastic claims handler! His experience and knowledge allowed the claim to be dealt with promptly, which is brilliant for the customer. Thanks Ryan 👏🤩
13 mei 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear TG,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Ryan in the Claims team.
Kind Regards,
Arch Insurance UK
Efficient & effective claims handling
A big thank you to Rodwell Hungwe for his very efficient claims handling. The entire claim was set up and dealt with in a matter of days - happy client!
28 april 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Jo Bowden,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Rodwell in the Claims team.
Kind Regards,
Arch Insurance UK
ClaimNo 21402548 arch do not use this…
ClaimNo 21402548 arch do not use this company been waiting for years to sort a claim out loss to my self over £4500 thousand pound with no interest on money if i owed them they would charge me interest bet you years waiting this policy number is part of servicing charge witch we the tenants in 2020 11 November fire hobs road Lichfield I have never been reimbursed for my Time my workers and my costs for the refurb to my apartment no 20 over nu 16 where the fire took place 5 years Lovetts told me to go ahead because they could not find workers to do it before Christmas we were only let back in to the property on 9 December I’ve have asked for a copy of the policy you refused to give it to see what is covered Lovett also refused to give me a copy of the policy we the tenants landlord pay for this in the service charge why wouldn’t you give it ??????! I’m out 9 thousand pound over the length of time interest at 8% If I’m late with anything I get charged interest ARCH insurance need investigating by local mp Dave Robertson ?
20 april 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Mr Foster
Thank you for taking the time to review our service. We are sorry your experience with Arch Insurance UK has not met your expectations on this occasion.
If you would like us to look into this matter, please get in touch with us via this webpage:
https://insurance.archgroup.com/business/international/customer-complaints/
Using the above webpage, please provide us your full name, policy number, company details and some further information on your issue.
Kind Regards,
Arch Insurance UK
Great service
Rodwell, who is the claim assessor was fantastic at working with me in resolving the issue and very prompt at responding to my queries. I had a great experience.
15 april 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Rezi,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Rodwell in the Claims team.
Kind Regards,
Arch Insurance UK
Ryan Gavan was extremely helpful to…
Ryan Gavan was extremely helpful to ourselves as the broker in keeping us updated throughout the life of this claim. The claim was quite unique in that the claimant didn't instruct legal representative and attempted to claim directly from Arch.
Ryan went above and beyond with the claimant in guiding them through the process and as mentioned provided us with full facts along the way.
The claim has now closed with only fees paid
19 maart 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Karen,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Ryan in the Claims team.
Kind Regards,
Arch Insurance UK
Handler feedback
Shabnam has been excellent in her service when dealing with a claim on behalf of a mutual client. She always makes time to update us efficiently and promptly. Shabnam always has time to discuss elements of claim for clarity and does so with professionalism
18 maart 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Claire
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
Prompt service
My claim was handled quickly and efficiently, with no fuss.
20 februari 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Customer
Thank you for taking the time to review our claims service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Insurance adjuster was friendly
Insurance adjuster was friendly, fast and responsive. Liability was admitted quickly under obvious circumstances. Should have asked for £2 million but initial offer of settlement was accepted without qualms. Not £2 million lol. Found the entire process fair, amiable and equitable
10 februari 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Amadeus
Thank you for taking the time to review our claims service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Shabnam Yunis is a very knowledgeable…
Shabnam Ynuis is a very knowledgeable and helpful handler, always a pleasure to speak with her.
5 februari 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Emma
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
Good clear communication to get the…
Good clear communication to get the claim settled in the most effective manner
19 januari 2026
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Billy
Thank you for taking the time to review our claims service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Ryan Gavan Liability Claims Handler Manchester
I have dealt with Ryan Gavan, Liability Claims Handler, Manchester on a number of claims. Ryan is superb, helpful, knowledgeable, friendly and we always have a good laugh. He is a pleasure to deal with and a great asset to the team.
In general, I always find the claims service from Arch to be excellent and you are one of my preferred insurers to deal with.
Thank you.
Sarah McNamara
Everywhen
27 november 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Sarah
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Ryan in the Claims team.
Kind Regards,
Arch Insurance UK
Excellent Claims Experience
Excellent Claims Experience
Very impressed by how my client's claim was dealt with by Shabnam Yunis. It was far from a straightforward claim but throughout the whole process, Shabnam looked to assist the client.
Andy @ Gallaghers
11 december 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Andy
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
Exceptional Service and Quick Claim Settlement
I was very impressed with the way Stephen Somerset, the claims handler, dealt with our client's claim. He responded promptly to every email I sent and handled the entire process efficiently. The claim was settled within just a week of me reporting the incident — a truly speedy and professional service!
13 november 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Daniella,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback. We will ensure your feedback is passed back to Stephen.
Kind Regards,
Arch Insurance UK
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