After a slow start to processing the claim which was not Arch's fault, most pleasant conversation to confirm a few points and my claim was accepted and payment made. Very happy.
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Lees wat reviewers zeggen
Ryan Gavan was extremely helpful to ourselves as the broker in keeping us updated throughout the life of this claim. The claim was quite unique in that the claimant didn't instruct legal representa... Toon meer
Bedrijf heeft geantwoord
I'm from Partners&, a broker, and have spoken to Shabnam Yunis on occasions where I've been helped on two separate claims-two separate clients. On both occasions, the latest one earlier today, I've fo... Toon meer
Bedrijf heeft geantwoord
I was very impressed with the way Stephen Somerset, the claims handler, dealt with our client's claim. He responded promptly to every email I sent and handled the entire process efficiently. The claim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our award-winning Arch UK Regional Division provides specialised insurance solutions for a wide range of UK businesses, delivered by our team of experienced and empowered local underwriters across our 11 regional hubs. Our brand promise: Pursuing Better Together encapsulates how we do business. It is an approach that is based on collaboration, responsiveness and a genuine commitment to continually raising the bar. We provide brokers and our mutual customers with a high-quality tailored service and, as part of Arch Capital Group, offer financial security and capacity to ensure our relationships are built for the long term. Products include Accident & Health, Commercial Combined, Financial Lines, Marine, Motor, Property Owners, Products Liability, Terrorism, along with a developing range of digital products. Visit: www.archinsurance.co.uk
Contactgegevens
Verenigd Koninkrijk
- archinsurance.co.uk
4,5
Uitstekend
61 reviews
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Claim Settled Quickly
Very quick service from Stephen in the claims team! Claim settled within 2 days of reporting it to Arch which is great.
31 juli 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Lewis,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Amazing claims handler
The claims handler was very proactive and on the side of our client. They listened to them and achieved the best outcome for them.
30 juli 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Customer
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Super claims service from Arch
Super and attentive claims service from Arch, particularly from Shabnam who has first class, helpful, efficient and professional, all they way through this process
16 juli 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Sir/Madam
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback and will pass it on to the claim handler who supported you.
Kind Regards,
Arch Insurance UK
Friendly/ professional/sympathetic
I was dealt with in a very friendly, professional manner at all times with great understanding of my claim with all questions answered to my satisfaction.
16 juli 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Stuart,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Very helpful
Was hitting a brick wall with an ongoing claim, I spoke to a lady call Shahnaz, she made a couple of calls and got the other parties back on thier toes within hours, very understanding and attentive, listened to all I said and acted accordingly.
3 juli 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Stephen,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the positive feedback - we will pass it onto the claims handler who supported you.
Kind Regards,
Arch Insurance UK
Great service, nothing too much trouble
The team at Arch have been so helpful going above and beyond to reassure me and helping me with my claim.
13 mei 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Lucy,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Call answered immediately by file…
Call answered immediately by file handler who proceeded to be very professional in her approach and also very courteous.
13 mei 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Richard,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great customer service
Great customer service - clear and prompt resolution of a commercial claim.
11 april 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Purdey,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Very prompt response and excellent…
Very prompt response and excellent communications.
7 maart 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Belynda,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Holly was fantastic
Holly was fantastic! Dealt with the claim very quickly and efficiently.
9 april 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Hannah,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Prompt and efficient claims handling…
Prompt and efficient claims handling process with Adele at Arch
26 maart 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Benjamin
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Amazing service and Support
The claims handler working on this case has gone above and beyond for our customer. The advice and support provide throughout the whole process has been second to none. I am grateful to have had their assistance throughout the process, as they have made it so much easier to deal with.
20 maart 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Beam
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Ryan gavan has been outstanding and has…
Ryan gavan has been outstanding and has been and is continuing being a great help
14 maart 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Ethan,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great service
Prompt reply with clear request for additional info required .. when provided claim settled in a timely manner
5 februari 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Damian,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great Service!!
Ella is always on hand to help and is nothing short of a great handler. I am incredibly grateful for her fantastic service across all of the files she has dealt with for me. She is a valuable member to the team!
30 januari 2025
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Reon,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Antwoord van Arch Insurance UK
Dear Caroline,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Very good company that cares about its…
Very good company that cares about its customers
30 december 2024
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Lindsay,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Terrible company
Terrible company. Poor communication and refuses to honer and pay out my genuine claim.
Would stay well away from the incompetent company.
11 september 2024
Review zonder uitnodiging
Antwoord van Arch Insurance UK
Dear Consumer,
Thank you for taking the time to review our service. We are sorry your experience with Arch Insurance UK has not met your expectations on this occasion.
If you would like us to look into this matter, please get in touch with us via this link: https://insurance.archgroup.com/divisions/international/consumer-complaint/ and provide us your full name, policy number, company details and some information on your issue.
Kind Regards,
Arch Insurance UK
Not honoring their own policies
Not honoring their own policies, dealing with them it is just a constant fight...
20 april 2022
Review zonder uitnodiging
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