Arden University Reviews 

The Student Support team is amazing! Amina has been extremely friendly, helpful and clear in communication. She went out of her way to help me and to solve the porblem.

I was facing a very complicated issue with my student finance due to extenuating circumstances and Amina told who to email, she personally then emailed every department to flag my query. After weeks of not getting any news, I called her again and she want out of her way again to contact other departments while on the phone with me and she fixed my problem on the spot. What could have taken another few weeks, she has resolved in 30 minuted.

God bless you, and thank you very much yet again!

received the necessary guidance and information which was very much appreciated. Thank you Jake

Summahyah was so helpful. Needed a withdrawal letter asap and she got it done in less than an hour . So helpful and reliable . Always polite and considerate . Ardern staff are always great

DO NOT EVER MAKE THE MISTAKE TO ENROLL WITH THIS UNIVERSITY. This is nothing even close to university, student support and lecturers are completely incopemetent and complete amateurs.

Amreet took my case and the feedback was quick and precise. Very helpful!

I had a really helpful session with Petronela from Arden University’s Student Success Coaching Team. She took the time to understand where I am at the beginning of my educational journey and helped me turn what initially felt like a lot of information into more manageable next steps.

We discussed how to approach my module access and project/ethics approval, understand the project requirements, familiarise myself with the relevant academic resources and databases, and start building a realistic weekly study routine.

I particularly appreciated that the advice was practical rather than overwhelming. We discussed using techniques such as Pomodoro flexibly, while also allowing proper breaks and time away from studying.

The session helped me feel more organised and gave me a clearer idea of what to focus on first as I settle into the program. Petronela was approachable, supportive and genuinely helpful throughout the session.

Thank you, Petronela, for the guidance and support.

My educational advisor was Naomi Kan.She was brilliant throughout the process of admission. She guided me step by step. Moreover coordinating between other departments as well.Then comes the student support department, here every one supported me for my IT issues. Thanks everyone ☺️.

I am very satisfied of the support received from Julie B. Their feedback and involvement are genuinely felt and appreciated. I received regular updates of the progress of my case and assurance of their efforts.

Returning to education after more than 20 years was a daunting experience, but the support I received from the Student Success Coaching Team at Arden University made a huge difference to my confidence and progress.
My coach, Petronela, provided encouragement, practical advice, and effective study strategies that helped me stay organised, manage my workload, and develop positive study habits. The guidance I received enabled me to approach assignments with greater confidence and balance my studies alongside work and family commitments.
I particularly appreciated the personalised support, patience, and genuine commitment to helping me succeed. Thanks to the coaching programme, I feel much more confident in my abilities and better equipped to continue my academic journey.
I would highly recommend Arden University's Student Success Coaching service to any student who would benefit from additional guidance, motivation, and practical study support.

Sumayah in Arden Leeds campus did very best help me abut sorting out the issues
Thanks sum bless u

I have now been studying at Arden University for 2 years and I am beginning my third year, based on the course timeline and payment arrangement I understood when I enrolled in October.

My experience with Arden University has been extremely disappointing. The biggest issue is the complete lack of support and communication when students need help.

When you contact Student Support, you often wait a long time for a response, and when they do reply, the response does not always address the problem or provide any real help. I have also contacted the Finance Team several times regarding an urgent issue, but instead of reviewing my situation, they have repeatedly sent the same response without acknowledging the points I raised.

The university changed the payment expectations after I had already signed the original agreement. I explained that I am unable to make the payment under the new terms and asked for solutions, but my concerns have not been properly considered. It feels like students are expected to accept changes made by the university without any support or discussion.

The overall student experience does not feel like what you would expect from a university. A large part of the learning feels like being given written materials and being left to study alone. There is very little teaching, guidance, or personal support. For the amount students pay, it often feels like we are paying for access to documents rather than receiving a proper education and support system.

After two years as a student, I expected better communication, better teaching, and a university that listens to its students. Unfortunately, my experience has been that when problems happen, students are left to deal with them alone and receive little meaningful help.

Id like to say thank u to miss meena for all the clarity,care supprt and concern that she has displayed she was so helpful to me she made my day i was a lil stressed but the phone call she made to me lifted my spirit please keep up the great work mam i hope i meet more people like you who are willing to help at arden in my time spent there you are appreciated.

I am writing to formally express my disappointment regarding the tuition fee offer I have received for my Master’s application.

Before submitting my application, I spoke with both Sian Witcombe and Matthew Linnell, who confirmed, both by email and during a telephone conversation, that I would be eligible for a 50% tuition fee discount, meaning the total course fee would be £4,750. During our phone conversation, Matthew specifically confirmed this amount.

I made the decision to apply based on these assurances and expected the offer to reflect what had been discussed. However, after all of my communications with both Sian and Matthew, I received an offer of £8,550, reduced from the full tuition fee of £9,500—a discount of only £950. This was completely different from the 50% discount that had been confirmed to me and was both unexpected and deeply disappointing.

It is extremely concerning that prospective students are provided with inaccurate information and then, when the discrepancy is raised, an explanation is offered instead of acknowledging that incorrect advice was given. This has significantly undermined my confidence in the admissions process.

What is even more disappointing is that I am an Arden University graduate, yet I have received a far less favourable offer than students I personally know who graduated from other universities. Family members, friends, and other students have received substantially larger discounts despite not having studied at Arden. I had expected Arden to value and support its own alumni, not place them at a disadvantage.

Furthermore, I have seen Facebook advertisements promoting the MBA programme for only 7000£ .This makes the situation even more confusing and raises serious concerns about the consistency and transparency of the information provided to prospective students. The fee advertised publicly, the fee I was personally promised before applying, and the offer I ultimately received are all significantly different.

I applied in good faith, relying on the information provided by Arden University representatives. Had I been given the correct information from the outset, I could have made an informed decision before investing my time and effort in the application process.

Mia helped me a lot didn’t mind me she had patience good customer service support made me feel comfortable to talk about my situation thanks Mia

Arden support service is so helpful and it’s reduced my worrying significantly. Julie has helped me constantly and has replied very fast to emails. I highly reccomend any student to always get in touch with Julie and even student support as they are very kind and supportive.

The support given today was very helpful and reassured me that I had not failed.

Really helpful and responsive time is quite quick. Supportive people and so understanding

Salman Khalid and Jonathon Adams are the best teachers they are so kind and helpful🥰

1 Star

I am extremely disappointed with my recent experience with Arden University.

I have been helping someone with their application process as a former Arden student and former ambassador. During the application process, an email was received asking the applicant to complete the funding section. Unfortunately, the email was not clear. It did not explain that this step was simply to confirm how the course would be funded (for example, through Student Finance) rather than making a payment.

Because Student Finance was still being processed and the relevant forms were being completed, it was reasonably understood that this step needed to wait. This was an honest misunderstanding caused by unclear communication.

What made the situation far worse was a phone call from a member of the admissions team. Instead of simply explaining the misunderstanding, they stated that “the lady helping you doesn’t know what she’s doing,” referring to me.

I found this comment completely unnecessary and unprofessional. A simple explanation such as, “This isn’t asking you to pay; it’s only asking you to confirm your funding method,” would have resolved the situation immediately. Instead, blame was placed on someone who was simply trying to support the applicant through the process.

To make matters worse, when clarification was requested about which email was being referred to, the staff member could not provide the date it had been sent and only referred to the email subject, despite there being multiple emails within the same email thread. This made it unnecessarily difficult to identify the correct information.

I have no issue admitting when something has been misunderstood. However, I do expect staff representing a university to communicate professionally and respectfully. Applicants and those supporting them should be guided through the process, not criticised.

I hope Arden University reviews both the clarity of its funding communication and the standard of communication expected from staff when dealing with applicants and those supporting them.