Arkelunderwriting Reviews 

Very helpful young man, Mo, who made the experience bearable, understood my situation and dealt efficiently with my needs

Great Sales rep who I spoke to. very knowledgeable and able to get me a competitive quote.

Sam was most helpful and knowledgeable when discussing my unoccupied property insurance, she could answer all my questions and provided a very competitive quotation. I wished I'd changed insurance company a long time ago, seeing the vast difference in premiums.

The only down side is that the Customer Zone doesn't work, so can't check/view or download the amendments on my policy.

Moh, was very helpful and professional.
Was able to provide a policy as required, answered all questions clearly

Sli was attentive, kind, patient and her customer service is exceptional! I was calling to cancel my renewal because of the high price, but she got me a deal cheaper than the compare website. Thank you Sli!!

Very professional and helpful, explained all options available hence I was able to make an informed choice. Recommended

Excellently-price insurance premium. The customer service representative, Moh, was very helpful and took time to explain all of my queries.

Nick was very helpful and arranged the change in my insurance in good time and at a very competitive rate. Thank you.

Linda, understood requirements, clarified and delivered what I expected.

⚠️WARNING TO ALL LANDLORDS – DO NOT GET EXPLOITED & SCAMMED⚠️

NETWORK CHAIN:
CIA (Broker) → Gallagher Bassett / Axa Claims Management → Akel Underwriters → Lloyd’s

This is a group of scammers & fraudsters!

I paid premiums for years expecting protection, only to be abandoned and left picking up the pieces when disaster hit. My property was completely destroyed by fire caused by my tenants’ malicious acts.

Gallagher Bassett – acting for Akel Underwriters and Lloyd’s – spent months interrogating me, creating distress & hunting for any reason to reject my claim.
They dragged out investigations just to hide behind one single clause, ignoring my total loss and leaving me with life-changing financial ruin.

They weaponise fine print solely to protect their profits, delivering none of the cover you paid for.

Don't get exploited as a small landlord!

I had a great experience working with Cindy. She was professional, knowledgeable, and genuinely helpful throughout the process. She took the time to understand my needs and worked efficiently to secure a very competitive deal on my landlord insurance. Her communication was clear and prompt, which made everything smooth and stress-free. I would definitely recommend Cindy to anyone looking for reliable and attentive service.

The customer service person was very helpful and thorough with the delivery of insurance questions and explained any questions I had very well. I did sometimes find her accent a little difficult to understand.

Efficient, good value, polite

Great price with low excess on the buildings policy, but could not get the online system to accept my payment - it just said 'processing' for ever!
Tried three time with no success.
So I rang and spoke to Moh who seemed to know of the online payment issue and offered to help.
He then had to repeat every detail of the policy (which he did at great speed) and eventually he took my payment.
Next issue - received the welcome email.

Clicking on the ‘Customer Zone’ for the policy details takes me to a page with this warning which I’m reluctant to use.

"This website may be impersonating secureceta.co.uk to steal your personal or financial information. Please close this page"

Please advise a secure way into my policy details.

Very polite and helpful experience. Sli was very pleasant and explained everything clearly.

Nick was very clear and helpful

SLI really took the time to patiently guide me through the process. She is thorough and trustworthy, as well as being a nice [person.

The lady who dealt with my policy was very helpful and very polite and friendly.

The agent I spoke to was knowledgeable and careful with the details.

Arranged through CETA insurance, good price, easy to deal with. Cindy was very patient and answered all my questions.