I bought roofing shingles but ran out so had to order some more and they were delivered the next day which was excellent service.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service by ARM Building Supplies, but let down by the sub-standard courier service they use for despatch. Ordered items arrived 5 days later than the advised delivery date.
Bedrijf heeft geantwoord
Ordered quite a few coping stones, the sizes where hard to find, ARM had a great choice and prices were reasonable and delivery was quick.
Bedrijf heeft geantwoord
Order of a variety of coping stones thy were perfect much better than local builders merchants and arrived super fast . excellent service and products
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a customer/supplier-first company specialising in high-quality building and DIY products. Our business is built on a simple promise: To offer a seamless online experience and a curated selection of products delivered straight to your door from trusted suppliers across the UK. We have spent 30+years in the building merchants industry, building partnerships with the UKs best Manufacturers and Suppliers of Building Materials. This means your order is sent directly from our trusted suppliers' warehouses to you, ensuring faster delivery and a wider product range. You will receive information on your delivery once your order has been dispatched.
Contactgegevens
Verenigd Koninkrijk
- armbuildingsupplies.com
4,3
Uitstekend
24 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unfortunately
Unfortunately, my experience with ARM Building Supplies was very disappointing.
I paid for delivery and, despite multiple alleged delivery attempts, no clear evidence of these attempts was ever properly provided. The delivery address was confirmed several times, and on multiple occasions someone was specifically present at the property waiting to receive the goods, yet no delivery arrived.
At one stage, the tracking showed the item as delivered, but the image later turned out not to be at the property. I was then advised that the item was ready for collection at the Post Office, resulting in a wasted round trip of over two hours, only to discover it was not there.
To be fair, the company did eventually issue a full refund, and communication remained polite throughout. However, no accountability or goodwill compensation was offered despite the significant inconvenience, wasted time, travel costs, project delays, and impact on my client relationship.
I understand couriers can make mistakes, but from a customer perspective, the delivery contract was with the supplier, not the courier.
Based on my experience, I would strongly recommend improving delivery management, communication, and customer resolution processes when issues arise.
14 april 2026
Review zonder uitnodiging
The best you can find
29 april 2026
Antwoord van ARM Building Supplies
Hi Poopalasingam,
I am sorry you feel like you received a 1-star service from us, this is not the experience we strive to provide.
I can see there was a delay on your order initially, as we had identified you had ordered the wrong flashings and we were waiting for you to confirm this, so this did indeed add a delay to the delivery date.
I can see this was your 2nd order and glad you have received all the correct items for your order, despite the slight delay.
We hope too see you again.
All the best,
Alex
I bought roofing shingles but ran out…
I bought roofing shingles but ran out so had to order some more and they were delivered the next day which was excellent service.
27 april 2026
Antwoord van ARM Building Supplies
Thanks for your review John!
We hope to see you again.
All the best,
Alex
Exactly as ordered very happy and super…
Exactly as ordered very happy and super quick delivery. Thankyou
24 april 2026
Antwoord van ARM Building Supplies
Thank you for your kind Review Andy.
I hope your guttering project went well and we're here for when you need us again!
All the best
Alex
Excellent service let down by the courier
Excellent service by ARM Building Supplies, but let down by the sub-standard courier service they use for despatch. Ordered items arrived 5 days later than the advised delivery date.
26 maart 2026
Antwoord van ARM Building Supplies
Hi Bahram,
Thank you for your kind words on the service we provided you. I am sorry that our courier let us down on this occasion, can see they failed to deliver to you before a bank holiday which then cause a delay.
We hope to see you again.
All the best,
Alex
Prompt service and very helpful staff.
31 maart 2026
Antwoord van ARM Building Supplies
Thank you for your review Andy.
Hope the coping stones are looking great and looking forward to seeing you again.
All the best
Alex
Ordered quite a few coping stones
Ordered quite a few coping stones, the sizes where hard to find, ARM had a great choice and prices were reasonable and delivery was quick.
27 maart 2026
Antwoord van ARM Building Supplies
Thanks for your review James!
I hope fitting your copings stone went well and we hope to see you again!
All the best
Alex
Antwoord van ARM Building Supplies
Appreciate your kind review Andy. We hope your shingles are looking good and hope to see you again.
All the best
Alex
Order of a variety of coping stones thy…
Order of a variety of coping stones thy were perfect much better than local builders merchants and arrived super fast . excellent service and products
16 maart 2026
Review zonder uitnodiging
Antwoord van ARM Building Supplies
Thanks for your review Wayne! We are glad you enjoyed the service and your coping stones 💪
Good luck with your project!
All the best
Alex
From first contact to a professional…
From first contact to a professional and prompt delivery service,to a quality product I couldn’t recommend arm building supplies ENOUGH!!!
2 maart 2026
Antwoord van ARM Building Supplies
Thanks for your review Jon!
Really glad to know you'd recommend us 💪
Hope your project went well!
All the best
Alex
The best customer service
I messed up my order and they went above and beyond to help me sort it out. Can't recommend more highly.
26 februari 2026
Antwoord van ARM Building Supplies
Hi Boudicca,
Things don't always go to plan but glad we were able to get it resolved quickly for your order :-)
Best of luck with your project.
Alex
Product arrived before date given
Product arrived before date given. Good quality coping stones - they look great ! Thank you
26 februari 2026
Antwoord van ARM Building Supplies
Thanks for your review Shaign!
Glad you were happy with the service and we hope to see you again!
All the best
Alex
Reasonable price and quick delivery
25 februari 2026
Antwoord van ARM Building Supplies
Thanks for your review Thomas and thanks for using ARM Building Supplies!
All the best
Alex
great service
27 januari 2026
Antwoord van ARM Building Supplies
Thanks for your review Dean!
Glad you were happy with the service and we hope to see you again soon!
All the best
Alex
Antwoord van ARM Building Supplies
Thank you for your order and your review Gabriel!
Glad you were happy with the service and hope your project went well!
All the best
Alex
Very happy with service will use again
Very happy with service will use again. Fair price and delivery on time
27 januari 2026
Antwoord van ARM Building Supplies
Thank you for review CPM!
Glad you were happy with the service and looking forward to seeing you again!
All the best
Alex
Antwoord van ARM Building Supplies
Thank you for your review Derek 💪
All the best with your project!
Alex
Antwoord van ARM Building Supplies
Thank you for your review John!
Good luck with your project 💪
Alex
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