Articture Reviews 

I had a very disappointing experience with Articture regarding order #121024.

After placing my order, a representative from the company called me and told me that they did not have enough materials available to fulfill the order and said he would call me back to confirm the situation. Unfortunately, that follow-up call never happened. When I tried calling back multiple times, my calls were no longer answered.

Because of the lack of communication and the information provided by their representative, I submitted multiple cancellation requests. Instead of addressing the issue promptly, I received an email stating that the order was already in production and that they needed to “check with the fulfillment team” to see if cancellation was possible.

At this point, the situation feels extremely unprofessional. I attempted to resolve the issue directly with the company several times but received no meaningful response.

I have since disputed the charge with my credit card company and have formally notified the company that I will not accept delivery of the order.

Customers should be cautious when dealing with companies that do not communicate clearly or honor cancellation requests after their own representatives indicate there is a fulfillment issue.

I ordered a set of Silverware for my daughter on January 14; many delays and promises of delivery with the reason that they had moved their warehouse. We finally get the set delivered March 5 to our dismay after waiting nearly two months that they had sent the wrong color.
The quality of the product was not what appeared to be in the website. My daughter said that a similar set can be found for about half of the price at Walmart. I paid about 109$ for a set of 16 pieces. I expected something nicer and while I was ok with a little bit of delay, two months is unacceptable when the promise was a ten-day delivery window.

UPDATE: To be fair. The ownership of Articture reached out to me by telephone returned call to advise me that the order confirmation had stated a delivery time of 5-6 weeks, something I had missed. I was further informed this morning that the order had shipped. Accordingly, I retract the recount of my earlier experience. In fairness to me, customer service should have responded earlier too my inquiries, but All is well that ends well. And thank you to Articture management to resolving my problem.I ordered a small lamp on 19 February 2026 which still has not been received on 5 March 2026. The order tracking only shows the order received but no shipping progress since then. Chatbot requests for answers have been ignored, phone calls to various numbers only answer with voicemail and promise for callback within 24 hours never happens. Looks like this is a scam company, despite some of the positive Trustpilot reviews.

Receive my down comforter on time love the product. The quality is number perfect and it looks beautiful on my bed all the detail everything very very happy with it. In fact I’m so happy that I just ordered a second one so thank you guys so very much for making a top quality bedding. Also looking forward to receiving my pillows. Can’t wait.

Excellent service! Great products. This is my second purchase from Articture. I really love this new Faux-Fur rabbit blanket/throw. Large enough for 2 adults or on a king size bed. Quality is 5⭐️⭐️⭐️⭐️⭐️.

We received a sample book from them to choose the make and color of panels we installed on a very tall hallway wall. Their assistance in helping us choose was outstanding, followed up by even better service in ensuring our order was placed promptly and making sure delivery was accomplished quickly. We could not be happier with the service and the product! We will use them next time!

I ordered and paid almost $1,000 for 4 exterior light fixtures in early September for an exterior renovation. On the website they were described as having the electrical connection in the middle of the fixture. When we went to install, the connection was not in the middle and there was no cover for the junction box, leaving exposing gaps. They also came with a remote control for which there were no instructions. I wanted to return them and got the runaround for a month, before they agreed to accept them back. They received the lights back on November 12, and I have yet to receive a refund. Emails since December 12 inquiring as to why the refund is taking so long have gone unanswered. It appears I am out $1,000. Their products look great, but I will never order from them again. Buyer beware!
Update: After posting my review I did finally receive my refund. It is a shame that I had to post a negative review to get resolution.

Clearly a scam company when you see that all the drop shippers on Reddit are using the company. I placed an order that never arrived and their only resolution pathway is a phone call. They DO NOT ANSWER THEIR PHONE. The Chat bot never responded. AVOID THIS SCAM COMPANY.

My wife and I have owned several down and feather comforters over the years, mostly budget options from large department stores. After our daughter moved out and took our old duvet with her, we found ourselves back in the market for a new one. With winter approaching—and after purchasing and returning a couple of duvets from Amazon—we decided to slow down, do our research, and really go down the rabbit hole to find a high-quality goose down duvet.

I initially went back and forth on several factors: Hungarian vs. Canadian down, single-weight vs. multi-set duvets, and overall construction quality. After speaking with Keith at Ariticture, everything became much clearer. He took the time to explain important details like TOG rating, fill power, down percentage, and general duvet construction. (It’s worth noting that sourcing 100% pure down without any feathers is nearly impossible—Ariticture lists theirs at 95%, which is excellent.) That conversation gave me the confidence to move forward with their updated revision of the premium duvet, which shipped about three weeks later.

Once it arrived, I was genuinely impressed. The duvet does an outstanding job of regulating body heat, maintaining a comfortable, consistent temperature throughout the night. It’s warm without being stifling and cozy without ever feeling cold. The chambered construction keeps the down evenly distributed, and so far, we haven’t experienced any hot or cold spots at all.

My wife and I absolutely love this duvet. It’s clearly well-constructed, made from high-quality materials, and thoughtfully designed. I’m a big believer in buying products that are built to last, and this duvet checks every box. This was a great purchase and one I wouldn’t hesitate to recommend.

We have previously bought cutlery from Articture before and loved using it so we went back to the website to purchase more. Sarah online helped us to sort out our order and was more than happy to help us clarify colours for our purchase and to help adjust the order. Service was definitley a 10/10.

I'm in the process of ordering a sofa from them. The jury is still out on the quality since I haven't purchased it yet, but I wanted to talk about the customer service. I've been working with Keith and he's been amazing. Sending me whatever I need to make my choice. Really appreciate the attention he provides you and the no pressure way he approaches his sale. Highly recommend them.

I have had my off-white rabbit faux fur throw for over a year and I absolutely love it! I look forward to snuggling up on the sofa under my blanket as often as I can! It's is so soft and feels so lovely on your skin. I have tried lots of throws over the years but this is the best one I have ever felt by a long way. I love it so much that I am now coming back to buy my 2nd one in Sand for my bed! I am also going to get the matching pillows this time as the throw is so soft I'd also like to have the same comfort on my head! I really can't recommend this throw highly enough. I think it says it all that I am coming back to buy a 2nd one!

Love my outdoor lights! the design compliments our pool and garden and I would recommend to anyone! Never had an issue and its been a year that we have had them. Also the customer support when I first got them was quick and very helpful. Great company!

We have used Articture for several projects, specifically their custom headboards, and have loved our experience. They have always turned out beautiful & their team is extremely helpful in helping execute our vision! We will be definitely be using them for future projects.

Love their products . Ordering more now. The outdoor lights have 4 ordering 7 more. Also ordering 3 light up side tables Great design, quality, beauty. Could not be happier

I ordered the Hyde floor lamp on September 22nd, and today is October 31st — I still haven’t received any update about my order. I’ve emailed several times and even requested a refund twice, but haven’t received any response regarding the status. The only information I received was from someone in the Philippines who mentioned an issue affecting shipment updates — but it’s been far too long. I’m very disappointed with the lack of communication and poor customer support.

Specified several of their wall panels for a commercial office space. They added so much texture to make large conference rooms feel more intimate. We also ordered 2 leather sectionals - so beautiful - fit the space perfectly! Customer Service through Keith helped ease some glitches we had. Highly recommend the quality of their products.

Honestly, I've liked almost everything I've purchased so far. I appreciate that the company owner contacts me to check if everything is okay. I've had a few issues with some products, but honestly, those small details don't change my opinion of what they sell, and I give it five stars.

The wall panels were wonderful! It turned out so well. Customer support excellent. He made sure I ordered enough product. The installation was smooth. We hired our contractor to install them. We are so pleased. Turned out just as I expected.

First two transactions no problems. Third order a complete disaster. Ordered a Signature Table+ in Marble. This Signature Table+ arrived with its frame bent downwards and the bottom shelf being clearly stained with something manmade. I reached out to Articture by email with pictures attached and received a reply within 24 hours. Articture replied and stated they would send out replacement and the next day received a shipment confirmation so I assumed my replacement table would sent out shortly, however a week later the table still had not been shipped, so I emailed Articture once again only to find out that the table was out of stock and the replacement table was “possibly” in production and no estimated date of completion. I immediately asked for a full refund which was received a short time later. I feel Articture should have contacted me to let me know that my replacement table would be delayed as it was out of stock and another one was in production. No communication of any kind and I will NOT be purchasing from Articture again.