Articture Reviews 

I have ordered 19 of the LaVie Solar (warm white) lights on three separate orders. We use these to light our front walkway and flower gardens and we love them. Yes there was a delay on all three orders that I believe is caused by international shipping which I was ok with. We did have an order glitch that took longer to iron out than I would have hoped. The staff were pleasant to deal and responded in a positive way and we did ultimately find satisfaction.

I’ve called, emailed, and followed up multiple times with no response. The lights themselves are great, but there was an extreme delay in receiving them, and one unit arrived defective and does not work at all. What’s unacceptable is the complete lack of remedy or acknowledgment for either issue. At this point, I may be left with no choice but to escalate through the BBB to correct the faulty unit. This is especially unfortunate, as I had hoped to expand and purchase more lights—but I now question the company’s ethics and reliability.

I purchased a beautiful sofa from Articture a year ago. I had great customer service throughout the purchase process. I needed to find a cover, but I wasn’t having much luck. I called them directly, and spoke with Keith. He was very courteous, and responded immediately to help. I haven’t experienced such good service in years! I highly recommend this company!

Been over two weeks since I placed my order and it hasn't shipped yet. Tried to reach them 6 times by calling their published number and nobody answers, just rings and then goes to music (no leave a message or message at all) (NO RESPONSE) Have written them three emails to support NO RESPONSE). Have messaged them via Instagram (NO RESPONSE)

I ordered a light fixture in March. I have been dealing with them since then til now. Was told after a couple of weeks it was going to ship. This didnt happen. The other issue is getting ahold of someone. I did have a person that was responsive but only when it seemed convenient. After many attempts to resolve why my order had not shipped after all my inquiries over 3 months. The company is now not responding to anything. The chat window being ignored. Text messages to the sales person and calls. They did however refund my money and promised to send the item regardless. They mentioned this at least 3 times over the course of the 3 months. Still to this day nothing. I would steer clear of this business and purchase elsewhere. Too many opportunities for their business model to just not reply and ignore. Then we write these low rating reviews and all of sudden they have interest. Tired of these types of business's. Dont really care if someone had a great experience as most usually get the ignore button and absolute lack of respect to clients purchasing their items. I wrote several review also through their website and low an behold, guess what? yep none of them made it to their list of reviews. Seems like they are being selective to not show their terrible service. in my humble opinion i would take my business and $ elsewhere to a reputable company that you can trust.

I have several of Articture products all of which hands down are the BEST.
GREAT customer service as well. Keith is amazing.
They really stand by their products.

Items delivered, as described but items are even better! Beautiful, glossy and smooth finishes. Each individually wrapped. Shared 2nd set I bought with my friend, for holiday present. She said they were too beautiful to use! Not so, I used mine everyday, and I'm so happy I bought them

Ordered end tables which were delivered very fast. Didn’t like them and now want to return them. I have emailed twice requesting to initiate a return and have received no response. They have a very short return window and it appears they are trying to run the clock down to make things more difficult or to ensure the return window is closed and the product cannot be returned. Terrible customer service.

My husband and I have just had a pool
Installed and needed some lighting. We purchased three of the solar landing lights and liked them so much that we purchased two more. They are beautiful and came in only a matter of days.

I purchased the Gold Forest White and Gold Duvet Cover set from Articture. The product was stunning and the quality better than excellent. It has been years since I have been able to say that about any purchase I’ve made. It needed little to no prep before I put the comforter in it. That is how good the fabric and construction was. It arrived early and the company was great to work with. Totally worth the price. I WILL buy from Articture again.

I purchased my 1st piece: a strobe globe lamp. People love it; it's subtle, modern & cool.🌎

Our home is filled with items from articture, rugs, lamps, tables & almost everyone that comes over compliments atleast one of them. Articture has stunning unique designs that really transform a space.

I purchased eight beautiful teaspoons and they are perfect! I love them for ice cream, tea, and desserts. They are a lovely iridescent color (I got the assorted colors) that look exquisite! They arrived perfectly within the time stated. I will definitely be ordering from this company again!

I’ve purchased several items over the last few years and have never been disappointed.. all their products are so unique and different and everyone that sees them compliments them. Their outdoor solar lights are like none others out there. I’ve only needed customer service once because i had forgotten to add a discount and they did so easily. You can’t go wrong with anything from this company. If you want something your neighbors won’t have, this is your place. Don’t walk, run!!! I cannot wait to see what I’ll try next!!

DO NOT BUY FROM THEM. NOT WORTH IT AND YOU WILL GET RIPPED OFF.

Just like the other 34% of customers on this forum, I had an awful experience.

I ordered forks on the 25th of January and they were supposed to ship between the 5th to the 8th of February. I wrote on the 5th of Feb to confirm items would ship and they said YES, all is good. I got a notification that the item shipped the 8th. Except it didn’t. It didn’t ship until the 10th and then bounced around for a while. It now says it has arrived - which it hasn’t.

I have been in touch with customer service multiple times. They play a game where they offer a discount for you to keep the items when you request a refund. They are incredibly slow to respond. I have requested, demanded and complained about a refund, but no answer. Their MO is to answer quickly publicly (like on this platform) to provide a good perception, but they draw out the process via email.

I have taken matters up with my bank to get reimbursed and I shared this review with them prior to posting it here. I do that so they have an opportunity to act before getting a one star review.

Interestingly, Articture offered to reimburse me if I dropped the mater with the bank. When I said that I wouldn't and I asked they reimburse through the bank as it would be simpler and is already in process, they replied they would check with management. That was a week ago and I have not heard back from them.

My bet is that they will write a very heartfelt response to this one star review but they still won't actually solve the problem.

They really don’t care about the customer and the only thing that matters is cash.

DO NOT BUY FROM THEM. IT IS NOT WORTH IT!

One of the best comforters I’ve ever owned. Soft, fluffy and warm enough. I took the light one. Customer service is also great

I have acquired many items from Articture and as a result have dealt with AJ who runs their Customer Service. This was not only a success but a pleasure. I have had some quality issues that have been addressed in a forthright manner and there has been no effort to avoid any and all problems. AJ is an asset to this company and it will be your pleasure to deal with Customer Service.

Articture products are innovative, attractive and different. I have a lot of time for a company that is both leading edge and unique. I am pleased with and proud of my acquisitions.

Searching for the absolute softest, butter soft goose down comforter… I found it !!! The premium goose down comforter from Articture fluffy and simple Devine!

probably my fault but two plates for 120?
you can count me OUT 🤬