Love these tiles. Very easy website to negotiate. Easy ordering system. Paid extra for quicker delivery and they arrived within that time. The delivery man was not able to put tiles inside my porch, p... Toon meer
Bedrijf heeft geantwoord
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From start to finish a very positive experience Ordering was easy great website I wanted to change delivery date easily done no fuss Tiles arrive they are excellent quality and pricing is ve... Toon meer
Bedrijf heeft geantwoord
Tiles arrived on time, well packed and all in tact and they look and feel really good quality. Called customer support to ask technical question about sealing for ease of cleaning as the finish was... Toon meer
Bedrijf heeft geantwoord
Great selection of tiles for our porch. Dispatched promptly snd arrived in excellent condition. We’re very pleased with the tiles and grout which we bought from Artisan Tile Company.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Artisan Tile Company, we are dedicated to offering high-quality tiles that transform and enhance spaces. Our passion for design and craftsmanship drives us to provide a diverse selection of tiles, catering to a wide range of tastes and styles. Whether you’re renovating a kitchen, updating a bathroom, or designing a commercial space, our extensive collection ensures you’ll find the perfect tiles to meet your needs. Customer satisfaction is at the heart of everything we do. Our knowledgeable and friendly team is here to assist you every step of the way, from selecting the right tiles to offering expert advice on installation. We believe that every project is unique, and we strive to provide personalized service that reflects your individual vision. Explore the world of tiling with Artisan Tile Company, where innovation meets tradition. Let us help you bring your design ideas to life with tiles that inspire and endure.
Contactgegevens
Doncaster, Verenigd Koninkrijk
- 01302 591365
- sales@artisantilecompany.co.uk
- artisantilecompany.co.uk
4,8
Uitstekend
404 reviews
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Great tiles
Great tiles, had to wait a while for the stock to be in but used their notify option on the website to say in stock, they honoured a 10% off voucher I received because they weren't in stock at the time. love the tiles
20 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Kayleigh,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
We appreciate your patience while the stock was coming back in. We’re glad everything came together in the end.
Thank you for taking the time to share your feedback.
Many thanks,
Artisan Tile Company
Wonderful experience all round
Wonderful experience all round
Beautiful choice of tiles
Helpful website
My tiles were incredibly well-wrapped and arrived within the week of first sight!
Very impressed with quality….
22 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Pip,
Thank you for your review — we’re really pleased to hear you had such a positive experience.
It’s great to know the website was helpful, the range stood out to you, and that your tiles arrived quickly and well packaged. We’re especially glad you’re impressed with the quality.
We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
Antwoord van Artisan Tile Company
Hi Caroline,
Thank you for your review — we’re pleased to hear you’re happy with the tiles.
We understand that delivery costs can feel high. As tiles are heavy and fragile, they require specialist handling and pallet transport, and we pass these courier costs on directly without adding any extra margin.
We appreciate your feedback and hope you enjoy your tiles.
Many thanks,
Artisan Tile Company
Beautiful antique style tiles
Beautiful tiles. I bought the white version but they are more like a pale grey. I think this is actually more natural looking, like a pale stone, so I’m ok with that. Although based on traditional tin tiles, they are made of ceramic
20 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know the softer, pale grey tone worked well in your space and gave the natural look you were after. Subtle variation in tone can often add to the overall character, especially with more traditional or antique-style designs.
We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
Lovely tiles delivered on time.
Lovely tiles delivered on time. Thank you Artisan Tile Company😊!
Linda
16 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Linda,
Thank you for your review — we’re pleased to hear you’re happy with the tiles and that your delivery arrived on time.
We hope they look great in your space and appreciate you choosing us.
Many thanks,
Artisan Tile Company
Quality of tiles were good
Quality of tiles were good and I am pleased
with them, delivery was a bit slow
10 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for your review — we’re pleased to hear you’re happy with the quality of the tiles.
We appreciate your feedback regarding the delivery. We always do our best to minimise disruption and keep customers informed, though delays can occasionally happen due to courier or vehicle issues.
Thank you again for your feedback, and we hope you enjoy your tiles.
Many thanks,
Artisan Tile Company
All good picked up with no hassle
All good picked up with no hassle, easy to find
8 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Lee,
Thank you for your review. We’re pleased to hear collection was straightforward and easy to find, and that everything went smoothly.
Many thanks,
Artisan Tile Company
Awful company goods never arrived
Awful company. Borderline scam. No emails, texts or updates, no tracking information. Missed delivery. Rescheduled 1 week later before 12pm.....no text, phone call updates nothing. Depot unable to connect with driver. Still no delivery. Told between 2-4pm....no tracking no text no phone call STILL NO delivery. Nobody calls you back.
Avoid at all costs.
26 maart 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Liam,
We’re sorry to read this, and we completely understand how frustrating this experience must have been.
Your order was originally scheduled for delivery on 2nd April via one of our specialist delivery partners. Unfortunately, we weren’t made aware by the courier that the delivery had been missed. When you contacted us that evening, their office had already closed for the day, so we weren’t able to get an immediate update.
This then coincided with the Easter bank holiday period, where the courier was closed, which meant we couldn’t contact them again until they reopened on 7th April. As soon as they were available, we got in touch to rearrange delivery and worked with you to find a suitable date, which was agreed for the 9th based on your availability.
We did request a pre-12pm delivery slot, however the courier did not meet this and delivered later in the afternoon, at 16.38 - 38 minutes after this review was posted. We appreciate this wasn’t what was agreed, and we did stay in contact throughout the day to provide updates as we received them. We also discussed alternative options with you at the time, including a refund, but understand you still wanted to go ahead with receiving the tiles.
We want to be clear that we are not a scam. We work with specialist couriers for tile deliveries due to the weight and fragile nature of the goods, and while we always push for clear communication and reliable service, we are reliant on the information they provide to us. In this case, a combination of a missed delivery, bank holiday closures, and courier delays led to a much longer wait than expected.
That said, we do take this seriously and will be raising this directly with the courier involved. This isn’t the level of service we aim to provide, and we’re sorry for the experience you had.
Many thanks,
Artisan Tile Company
Took ages to get my samples, bad quality
Took ages to get my samples. For “artisan” tiles they are cheap looking and bad quality. They make you pay in full for the return costs.
2 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Natalie,
We’re unable to locate a specific order from your review, but if your samples were ordered around the recent bank holiday period, this may have affected delivery times. Sample orders are sent via Royal Mail and local couriers, who can operate on reduced schedules over bank holidays. Our sample orders are delivered between 3 and 5 working days of placing the order.
In terms of the tiles themselves, we appreciate that design and finish can be very subjective. This is exactly why we offer samples with free delivery, so customers can see the tiles in person before committing to a full order.
Regarding returns, customers are responsible for return postage. This is outlined in our returns policy and terms and conditions prior to purchase.
Many thanks,
Artisan Tile Company
I wanted to order a certain color tile
I wanted to order a certain color tile, which you have :
I had trouble completing my purchase but my assistant ordered them for me , and was successful
Madison mint. Perfect
So Andy Sofrino ordered them for me
Thank you
8 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear you were able to place your order successfully and that you’re happy with your tiles.
Many thanks,
Artisan Tile Company
Antwoord van Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear the tiles arrived quickly and that you’re happy with them.
Many thanks,
Artisan Tile Company
We decided to collect our order from…
We decided to collect our order from the Doncaster store and so pleased we did. The salesman was very helpful, helping us choose the right grout for our tiles and the showroom is amazing, even though displays are not fully complete, the tile stores in Lincoln could definitely learn a lot from you guys.
Next time I need tiles I will be buying from Artisan Tiles!
30 maart 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for your review. We’re pleased to hear collection from our Doncaster store worked well for you and that the team were able to help with choosing the right grout. It’s also great to know you enjoyed the showroom.
We really appreciate your kind comments and look forward to helping with your next project.
Many thanks,
Artisan Tile Company
Superb
Fantastic advice.
Fantastic delivery service.
Beautiful quality product, no
Issues at all.
Would highly recommend.
30 maart 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Joanne,
Thank you for your review. We’re pleased to hear you were happy with the advice, delivery and the quality of the tiles. It’s great to know everything went smoothly.
We really appreciate your recommendation.
Many thanks,
Artisan Tile Company
Beautiful full tile samples
Beautiful full tile samples were sent free of charge and very securely wrapped. Thank you ☺️
4 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Margaret,
Thank you for your review. We’re pleased to hear the samples arrived safely and that you found them helpful.
Many thanks,
Artisan Tile Company
Beautiful tiles
Beautiful tiles
Pictures completely representing the colours
Excellent website
20 maart 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Annette,
Thank you for your review. We’re pleased to hear the tiles met your expectations and that the colours were accurately represented online. It’s also great to know you found the website helpful.
Many thanks,
Artisan Tile Company
We found a unique design at a…
We found a unique design at a reasonable price and we're thrilled with how our bathroom turned out. Great quality
25 augustus 2025
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Miha,
Thank you for your review. We’re pleased to hear you found a design that worked perfectly for your space and that you’re happy with the finished result. It’s great to know the quality met your expectations as well.
Many thanks,
Artisan Tile Company
Easy ordering swift delivery
27 maart 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi John,
Thank you for your review. We’re pleased to hear the ordering process was straightforward and that your delivery arrived quickly.
Many thanks,
Artisan Tile Company
Lovely colours
The tiles arrived quickly and without any damage. The tiles are beautiful. Just what I was looking for.
25 maart 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Barbara,
Thank you for your review. We’re pleased to hear the tiles arrived quickly and in perfect condition, and that the colours were exactly what you were looking for.
Many thanks,
Artisan Tile Company
Very poor quality
The tiles are of absolutely dreadful quality. The print is so poor that they’re unusable. I’ve contacted the company but their response has been incredibly slow and the issue hasn’t been resolved yet. I strongly recommend anyone looking for an alternative supplier avoid this company.
23 maart 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Douglas,
Thank you for your review.
We’ve looked into this and would like to clarify a few points.
The tiles you received are Victorian style porcelain tiles, which are intentionally designed with variation and a slightly imperfect, aged appearance to reflect traditional Victorian style designs. It is important to state that this is part of the aesthetic rather than an issue with the quality of the tile itself.
From the images provided, the tiles appear consistent with the single tile images shown on the product page. As with all our tiles, we always recommend ordering a sample prior to placing a full order so the design and finish can be assessed in person. In this case I can't see that a sample was ordered.
In terms of your enquiry, our records show that all emails were responded to within our standard response times, and we confirmed that you are welcome to return the tiles. As outlined in our terms and conditions, return shipping arrangements are the responsibility of the customer.
We’re disappointed to hear that the design wasn’t to your preference, but the product supplied is in line with the description and imagery provided.
Many thanks,
Artisan Tile Company
Fabulous tiles
Easy to order, the tiles arrived on time and look just like the picture . Can’t wait to get them on the wall .
23 maart 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Jacqui,
Thank you for your review — we’re really pleased to hear everything arrived on time and that you’re happy with how the tiles look.
We hope they look fantastic once they’re up on the wall!
Many thanks,
Artisan Tile Company
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