Asda Travel Reviews 

Went to collect MY prepaid travel money from Asda I had my expired driving licence and was told it’s not acceptable. It was good enough to vote last week but not good enough for Asda. Thanks for the extra journey

Based in penryn/falmouth

Young man was rude and blunt, wasn’t knowledgeable of products and not useful. Decided to walk away
Wouldn’t come again

My partner and i had travel insurance a few years back and a few hours before we were going to Malta on holiday her father passed away.
They didn't pay out because we didn't supply full medical records from her fathers doctor.
Death certificate wasn't enough and we didn't want to put her mother through anymore suffering by asking her to obtain these records.
Absolutely disgusting way to treat someone who has just lost their father.
They had the cheek a few weeks later to try and take renewal from us.

When it works its fine. HOWEVER!

It suffers from serious app and access issues which sees your account lost or inaccessible.

You will be unable to spend, top up or check balances which combined with little to no customer support. Makes for a stressful and likely holiday ruining experience.

We where lucky to have friends with us on our trip whom could lead us money. Otherwise we would have found ourselves on day two of a seven day trip with no access to our money or anyway to sort it out.

Will be unloading our money (over the phone as the app is broken) Paying back our travel buddies and closing the account.

Just use someone else, plenty of choice and avoid this known issue with the Asda money card.

Zainab was so great and helped me with my query. So glad she was able to help! She’s great

DO NOT BUY!!
WASTE OF TIME!
APP DOEST WORK, WEBSITE TEMPREMENTAL!!
Staff unhelpful!
you can not top the card up on the app as the advisor suggests , website only occasionally works and usually takes at least 3-5 attempts before working
Have been stuck abroad without any money as I couldn't top my card up due to a failure in there system rejecting my second top up of the day. You are only able to top the card up maximum of 2 times in 24hr period. Was waiting in the streets for over 30 on holiday waiting for assistance to only be denied!

Worst place to buy your currency gives you the absolute bottom rate plenty of better deals near by

Tried to top up the card on my App but will not go through (been trying to do this over a week). Cannot Top up online. Really disappointed with this card as the lady in store said how amazing it was and we could Top up in any country. In store rates are also different to App. Now going to find another card that will allow us to do the above. Rubbish.

Louis the branch mananger gave me a good rate and explained everything about the Dirham UAE she was very professional and honest I highly recommend you use there currency booth in Asda Thurmaston Leicester

If I could give ZERO stars I would. Asda travel money card, guaranteed to be rejected in 8 out of 10 transactions. Load of rubbish.

Cancelled my order of currency with no explanation. Had to e mail to find out they could not fulfill my order, took my money quick but still awaiting a refund. Avoid at all costs

Please introduce the options to can manage our travel money card into the app, missing the following sections, Lost/Stolen card, request replacement card or block unblock the card, all this option are very important please.
Will can manage the card from the Asda app at all.
Waiting to hear from you soon.
Thank you

Not great, was able to collect after 3pm today from the Norwich Store, after paying on line 2 days previously. Travelled to store to find Kiosk closed, no information available. Advised by store member that a few people had been in but unable to help and no contact details on kiosk, it is closed more than it is open.
Came home and called, only to be advised would have to refund but this wold be 3- working days, bearing in mind they had my money for 2 days already, not happy. Then said would be 1 working day but obviously nothing yet so I have to find the money to purchase currency for holiday on Sunday!!
AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Missed a call from “Travelex Head Office” an hour before I was due to collect currency asking me to ring them - had to look up their number on the internet as the caller didn’t leave it! Currency not available (Friday) and wouldn’t be in until Tuesday at 3pm……our flight leaves on Tuesday at 10am. Order had been placed 10 days earlier. Asked for a refund - that will take 2 to 10 working days - not only do I not have currency but I now don’t have the money (£700) to try and buy it elsewhere. I always normally use Tesco and this was the first and last time I will use Asda.

ASDA gave me notes that were out of date and were refused in the country I visited. They then refused to exchange the notes THEY HAD GIVEN ME because I told them that they were out of date. This is basically theft. .

Awful experience and this is the second time but with a different member of staff. I used them because ASDA are endorsing them by allowing g them to wear asda lanyards and using the asda name as part of their name. - asda money exchange bureau. When mistakes are made and these are too often to be accidental, asda refuses to accept responsibility and says they are a different company. The cashiers themselves give you incorrect rates after saying they’ll match the better rates in nearby money shops yet give their own and only after handing over the receipt and you notice the worst rate, they then say that mistakes can’t be rectified. Poor old people would believe they have the better rate as in both occasions the cashiers repeatedly said they’d given the better rate but hadn’t. The cashiers become rude when you ask them to rectify their rates.

Do not bother.
Ordered LEV in good time.
Informed to collect.
Went to collect LEV and they closed the Travel Money counter. No Asda colleagues could aid. Staff shortage or sickness.
Called the call centre given, fobbed off, even asked me IF I could drive 30 miles to nearest open counter!
Had to urgently seek alternative money bureau.
It then took Asda to refund me MY money 10 working days! No apology and my written complaint was acknowledged BUT ignored.
PLEASE do not use Asda for your travel money!

Ordered $710. Only gave week day delivery slots. Ordered for the Monday. Got email receipt to confirm order and delivery. Got another email on the Friday to confirm Monday delivery. Went out on Saturday and came back on later that day, only to find it had been delivered. The envelope had not signing, just put through the door. The dog crewd up the envelope, luckily he only damaged the outside and ripped off a corner of a $50. My issue is we could have lost the whole amount, due to the not delivering when they said they would.
Questions
1. Why offer a deliver day, when your not going keep to it
2. Why send a confirmation of delivery, if its not going to be delivered
3. Why recorded delivery, when no signature taken.

Rung customer service, they showed little or no interest. So you want currency, use somebody that keeps to it promises. If no signatures are being taken, how can they tell that it was delivered to the correct address. Be warned, buy from someone who can be trusted with your hard earned money.

Long story short, avoid and use any other travel money bureau. Got no appology, compensation for their mistake (got mixed currency), they cost me money for traveling back and forth to bureau, time and nerves. I will NEVER EVER USE THEIR SERVICES AGAIN. I would rather pay less , but get what I need elsewhere.

if 1 star has to be the lowest option then its what i will give. if im being honest this is the worst time ive ever tried to get some travel money. two transactions approved from my bank of 808.65 declined by travelex/asda which have now left my bank into a pending transaction. the bank have given me the codes to give to travelex to cancel both for me to no avail. called all day yesterday absolutely useless customer services the chat bot isnt worth the log its written on, multiple phone calls with different staff, no replies to emails what a joke im over £1600 down 1 day before going on holiday. due to this its cost me 2200 pounds to get 900 euros sort it out asda-travelex