Prolonging the torture of getting our money back as investors - holding on to our money and no doubt they get good interest on this and the FCA do nothing to investigate. Awful company that has no eth... Toon meer
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Lees wat reviewers zeggen
Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... Toon meer
40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... Toon meer
Bedrijf heeft geantwoord
As previous one star reviews have stated Assetz Capital have really left a lot of investors in the lurch. I knew the risks of P2P as I've previously been burnt by Lendy and Crowdstacker too. But AC se... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Assetz Capital is one of the UK's leading SME property finance lenders. Since 2013 we’ve supported developers and property investors to realise their business goals through development finance, bridging and commercial mortgages (£500k–£10m). We previously operated a retail investment platform, which closed to new investment in December 2022 and is now in run-off. Across the life of that platform, total capital and interest payments to investors have exceeded the original capital invested at an aggregate portfolio level, with returns averaging approximately 7% per annum. Online reviews may reflect experiences from both our current lending services and our retail investment platform.
Contactgegevens
Assetz House, Manchester Green, 335 Styal Road, M22 5LW, Manchester, Verenigd Koninkrijk
- 0800 470 0430
- newbusiness@assetzcapital.co.uk
- assetzcapital.co.uk
1,2
Zeer slecht
1K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ben Shelton was effective.
Ben Shelton was polite, listened, gave concise responses and helped throughout the process. He took his time and did not rush. A clear and positive support at all times.
16 mei 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review Mike, your feedback is greatly appreciated. We will pass on your kind words to Ben.
If you have any further questions in the future, please contact our Investor Team who are always happy to help.
Kind regards,
Assetz Capital
As a 73 year old technophobe i was…
As a 73 year old technophobe i was amazed at Dawns patience with my request.
Very well done
13 mei 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review George. We’re glad to hear you have had a positive experience with us. We will pass on your kind feedback to Dawn.
Our Investor Team is always happy to help if you require assistance in the future.
Kind regards, Assetz Capital
Needed some help on dashboard and Dawn…
Needed some help on dashboard and Dawn helped me through it all -excellent response as always.
11 mei 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for sharing your feedback. We are delighted to hear that you had a 5-star experience at Assetz Capital.
Kind regards,
Assetz Capital
Always helpful!
I used the chat-line to clarify my understanding of the way Manual investments work. As always, the service was exemplary, friendly and clear.
11 mei 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review, your feedback is greatly appreciated. If you have any further questions in the future, please contact our Investor Team who are always happy to help.
Kind regards,
Assetz Capital
Assetz Capital chat/help line gets 5*
I'd give Assetz Capital chat/help line 5 stars easily! Although Peer to Peer lending isn't for me, the platform was reliable and easy to use with the help of the chat line function
Thanks Ben!
10 mei 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review Penny.
Our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital
AVOID
Assetz Capital promise investors they have several securities on their investments but then fad away to nothing. They also over value property's by twice the value in my experience and then the investment fails and Assetz Capital have said that this is because house prises have dropped by as much as 30% in some cases over the last couple of years and then they charge an absolute fortune in fee's to recovery your money so investors end up with a great loss. AVOID AT ALL COSTS. Plus they will not share your questions on the Questions and Answers tab if you question them about their mistakes
9 mei 2022
Review zonder uitnodiging
Online Helpline
I needed some help withdrawing funds and reconfiguring my online instructions today. The online operative was very helpful and guided me to all the information I needed.
28 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for sharing your feedback John. We are glad to hear that you had a great experience with us.
Kind regards,
Assetz Capital
high risk do not touch
40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , management liquidity support ( shareholders funds) totally inadequate . Nightmare. never again. Thought they were going bust .They lend money at 8% and pay investors 4%??? High to very high risk
20 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
We're sorry you've felt the need to post a negative review. If you would like to discuss specific issues or concerns with us, please feel free to contact our Investor Team between 9am & 5.30pm, Monday to Friday, by phone on 0800 470 0430 (option 1), via email at enquiries@assetzcapital.co.uk or via our Live Chat facility. Alternatively, we can arrange for one of our team to call you.
Kind regards,
Assetz Capital
Help with withdrawal
I needed help to work through the iSA withdrawal process. I received very clear and helpful guidance that took me swiftly through the steps needed
20 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review. We’re happy to hear you had a positive experience with us. Our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital
Having had access problems with the…
Having had access problems with the website Wendy came up with a solution that worked perfectly.
14 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review Mr Turner, your feedback is greatly appreciated. We will pass on your kind words to Wendy. If you have any further questions in the future, please contact our Investor Team who are always happy to help.
Kind regards,
Assetz Capital
Professional
Professional, polite, informative, supportive, quick and reliable customer service. Very happy with that and the returns on investment, too!
12 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for sharing your feedback. We are glad to hear that you had a great experience with us.
Kind regards,
Assetz Capital
Assetz Capital wasting my time and money
I opened a P2P account with Assetz Capital, at the start of the year, I tried to contact them by phone, couldn't get through. So spoke on line, asked how long the cash drag was, they refused to tell me. So as a test I deposited a £100 and set up the instruction to invest. Three months later, it's still not invested, this time I managed to get through on the phone, they still refuse to give any idea of cash drag time. So I've with with drawn the test money and gone to another P2P lender who is using my money. Assetz Capital refusal to give any idea of cash drag is unacceptable in this market.
11 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for your review, Tim. We regret that your experience hasn’t been positive.
The Access Accounts are currently operating above the Maximum Supported Level meaning there is a queue to get back into the accounts in order to maintain provision fund contributions and to help keep interest rates payable at the published target rates. For further information please visit our website here: https://www.assetzcapital.co.uk/automatic-operating-level
Please keep up-to date on our upcoming loans and pipeline loans which are available to view on the platform dashboard.
Kind Regards
Assetz Capital
Fast IFISA transfer
Recently transferred money in Assetz IFISA cash ccount to Loanpad IFISA. All done in a matter of days! Very impressive compared with past experience with banks. Well done both, and thanks
11 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Hi Peter,
Thank you for sharing your feedback. We are delighted to hear that you had a 5-star experience at Assetz Capital.
Kind regards,
Assetz Capital
very friendly helpful service..i could…
very friendly helpful service..i could not ask for any more...pity a few other companies could learn from ASSETZ capital how to do customer service
7 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review. We’re glad to hear you have had a positive experience with us. Our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital
Excellent customer service
I have had great pleasure in dealing with this company over the last week or so they have been exceptionnally efficient and helpful. I wish all companies were able to offer this level of customer service at present. With their telephone and online chat system they have made it so easy to communicate with clients.
7 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review, your feedback is greatly appreciated. We will pass on your kind words to the team. If you have any further questions in the future, please contact our Investor Team who are always happy to help.
Kind regards,
Assetz Capital
Excellent customer service
It is a great investment platform. Today I wanted to withdraw some funds and the chat help with co-browsing option (the agent can access remotely your screen and shows you exactly what to do) was so helpful! I often judge different companies by the customer service I receive and this one was excellent!
6 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for sharing your feedback. We are glad to hear that you had a great experience with us.
Kind regards,
Assetz Capital
Excellent service
Wendy was extremely helpful & knowledgeable As well as being fun to talk to !!
Highly recommended
5 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review Clive. We’re glad to hear you have had a positive experience with us. We will pass on your kind feedback to Wendy.
Our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital
Great help
Received help from Wendy this. She was friendly, knowledgeable, helpful and very patient - thanks again!
4 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Hi Ross,
Thank you for sharing your feedback. We are delighted to hear that you had a 5-star experience at Assetz Capital.
Kind regards,
Assetz Capital
Excellent service from Wendy
Excellent service from Wendy. Very clear and helpful explanation to my query.
4 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you Mary for sharing your feedback. We are glad to hear that you had a great experience with us.
Kind regards,
Assetz Capital
Excellent prompt support
Used support via the chat facility to check I’d set up the account correctly. Wendy in support checked out my settings and confirmed all was good, so was ready to go, only took a few moments, no great wait for Wendy to come online on the chat facility, unlike the 60min wait on my credit card helpline!
4 april 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review. We’re glad to hear you have had a positive experience with us. Our Investor Team is always happy to help if you require assistance in the future.
Kind regards, Assetz Capital
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