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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

I had my DNA test kit analysed by yourselves in 2019 and had regularly been viewing my results online with no issues. I haven't looked up my information for about 6 months and tried to log into my... Toon meer

Beoordeeld met 1 van de 5 sterren

Awful product - entirely missold. They advertise on their website that they have 12,000 trustpilot reviews - actually they have 22. Their test only actually looks at bacteria and a computure co... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Been waiting for months to get my Microbiome results. Email bounces back. Phone doesn't reply. From their social media presence, it seems everything went out of business in June 2023 yet they are stil... Toon meer

Beoordeeld met 5 van de 5 sterren

Exceeded expectations! I learnt so much more than I thought I would, plus the insights are organised really well so you can clearly see recommended diet changes etc. The best part is that as Biomed... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fitness- en voedingsservice

Geschreven door het bedrijf

Atlas Biomed is a personalised health company, applying the latest genetic technologies to help you navigate towards your potential. To achieve this, Atlas has two tests available in the UK: the Atlas DNA Test and the Atlas Microbiome Test. Both tests feed into the Atlas platform, which allows you to take control of your health through actionable, personalised recommendations.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

141 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,8

Alle reviews

(141)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Thank you to Atlas Biomed for providing a GREAT service

Thank you to Atlas Biomed for providing such a great service , ordered both kits as I needed a full MOT to see who I was from within .
The process from ordering to sending off the samples was seamless . Getting the results were bit daunting but the results are ME so after a couple of days I analyszed the data and it was so refreshing to know after all these years what really I was made up off - now I am starting to change MY lifestyle for MYSELF in order to better MY BODY .

Thank You Atlas Biomed !
Excellent Service !

23 maart 2023
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Thank you so much for taking the time to leave a review and share your experience! We are incredibly pleased to read how much value you've found from your tests. You can reach the team on hello@atlasbiomed.co.uk if there's anything else we can do to support you on your gut health journey.

Beoordeeld met 5 van de 5 sterren

Helpful recommendations

I had a helpful conversation with a lovely dietician who was knowledgeable and patient with me. She made helpful recommendations which I hope to follow up with my GP now that I have valuable information about an obvious imbalance in my gut bacteria. It's not all in my head!

20 maart 2023
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Antwoord van Atlas Biomed

Thank you so much for taking the time to leave a review and share your experience. I've passed on your comments to our nutritionists. If you need any further support you can reach out to us at hello@atlasbiomed.co.uk.

Beoordeeld met 5 van de 5 sterren

Friendly and Knowledgeable

Lovely nutritionist walked me through test results, very knowledgeable and explained things well. Personalised her feedback based on my report - and my lifestyle. Came away with some great tips and a plan to make good results even better. Very happy

21 februari 2023
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Antwoord van Atlas Biomed

Thank you so much for sharing your feedback with us! We love hearing how our tests, and support of our team, can make a difference. We appreciate you taking the time to leave your comments. Please reach out to us on hello@atlasbiomed.co.uk if you need anything else or have any queries - we're here to support you.

Beoordeeld met 1 van de 5 sterren

Poor communication!!

I placed an order for some Microbiome and DNA test kits, which I then emailed to say I didn’t require and to please cancel the order, my mistake, as I did need the order, I emailed them asking to not cancel the order. 5 days later and after sending 5 emails asking if the order was cancelled or if it was still being delivered, I’ve had zero correspondence from them. I also left a voicemail on their phone system and didn’t have a reply. The kits haven’t turned up (2-3 business day delivery) and my no refund in my account.

If they had only emailed me back letting me know what was happening, I wouldn’t be writing this review.

Other reviews seem to be good, so I’m unsure what has happened.

3 februari 2023
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Hi Simon,

We're sorry to learn of your frustrations! We've received one email from you, which we responded to on 30th January requesting some further information. Unfortunately we've not heard back from you, and not received anything else. I've just re-sent the email. If it hasn't arrived in 10-15 minutes please can you send another email to hello@atlasbiomed.co.uk so we can connect? It would be great if you could also check your spam folder.

We'll get this resolved for you ASAP, and I look forward to hearing from you. You definitely haven't had the experience we strive to give our clients, as you can see from our other reviews.

Louise - Customer Support

Beoordeeld met 5 van de 5 sterren

Microbiome test was Very thorough…

Microbiome test was Very thorough scientific report, with a good summary. Some unexpected results and the 30 minute consultation was very informative.

25 november 2022
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Antwoord van Atlas Biomed

Thank you for sharing your feedback and positive experience.

Beoordeeld met 5 van de 5 sterren

Straightforward test kit & helpful nutritional guidance

Straightforward test kit, quick turnaround to get results and a professional interpretation of my microbiome’s composition and diversity with nutritional guidance! It was a great experience from the start to finish!

8 december 2022
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Antwoord van Atlas Biomed

Thank you for taking the time to share your review! We love receiving your feedback and are happy to see you've been so satisfied with our service. If there's anything else you need please contact the team via hello@atlasbiomed.co.uk.

Beoordeeld met 5 van de 5 sterren

My experience with Atlas Biomed and…

My experience with Atlas Biomed and receiving the results, was exactly as they detail on the website. There was no unexpected outcomes and my overall experience was very good. The free consultation with the nutritionist Katerina was detailed and she was able to answer all my questions in detail.
The accompanying app. displays the test results in a straight forward manner with additional notes to assist interpretation. The only irritation with the app is the presence of connection errors which I guess is due to return data from the servers being slow. This is not an issue of concern but would make the end user experience better if this did not occur. The experience was overall very positive and I look forward to my follow up test in 4 months.

Would I recommend Atlas Biomed to to a friend? Yes I would..

30 november 2022
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Hi Paul. Thank you so much for taking the time to leave us a rating and share your experience. It's great to read you've found benefit in the results and subsequent consultation. I will be sharing your feedback about the app with our technical team to see if this is something that can be improved on. If there's anything you need going forward please reach out to us via hello@atlasbiomed.co.uk. Thank you again!

Beoordeeld met 2 van de 5 sterren

I did my first set of tests a few years…

I did my first set of tests a few years ago and I was reasonably happy with all the details coming up. Although some of the details really need to be translated for non-scientists to read too.

Anyway, I changed my diet a lot and wanted check it again. Ordered last year but at the time the Royal Mail was very unreliable in my area and I didn’t want my sample to get lost and thought I’ll do it in a few months time. I then completely forgot about it and finally did the test this summer when I found the box in my cupboard. I checked expiry date and the test was still ok.

I grabbed the pack and was convinced I followed instructions. Apparently I missed some QR code to scan. I’m still sure there was none but hey. There’s enough info in the test lot to actually determine the user. But there you go.

Anyway, I finally emailed customer support but it was clear by the responses that they never even bothered to find my results.

Now I’m out a few £££ and no test results.

Don’t recommend

14 juli 2022
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Thank you for taking the time to leave us some feedback.

As you say test registration is the first step in our instructions, our tests are often given as gifts so this isn't something we can do automatically when the kit is ordered. As medical devices, though, all of our tests are traceable.

We don't have any outstanding queries at the moment, but if you contact our Customer Support team via hello@atlasbiomed.co.uk and provide some details we'll be able to locate your test and get your results linked to your account.

I'm sorry to read you that you feel you've contacted us, and I'd welcome the chance to review if you could send the emails you've received across to us via the above address.

I hope we can speak soon and get you the results you found so useful from your first test.

Beoordeeld met 5 van de 5 sterren

Have learned a lot...

The service works well with a follow-up meeting with a nutritionist who was able to answer my questions in detail. Feeling motivated to improve my microbiome diversity!

26 november 2022
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Antwoord van Atlas Biomed

Thank you so much for taking the time to leave us a review and share your experience, Margaret. We're delighted to read that you feel motivated to work on the diversity of your microbiome. If you need any further support please reach out to us at hello@atlasbiomed.co.uk.

Beoordeeld met 5 van de 5 sterren

Impressive detail and follow up

Very impressed with level of detail in the report. The free follow up with a nutritionist is an important and useful component.

26 november 2022
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Thank you for taking the time to leave us a review and share your positive experience. We really appreciate it.

Beoordeeld met 5 van de 5 sterren

Detailed and informative service

Detailed and informative service with useful food recommendations in the app. The follow up consultations are worthwhile too.

20 november 2022
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Thank you for taking the time to leave us a review! We're really happy to see that you're finding value in your results. If there's anything else we can do to support you please don't hesitate to get in touch.

Beoordeeld met 5 van de 5 sterren

Quick results and lovely nutritionist

Quick results, lovely nutritionist who helped me with my results and recommendations

11 november 2022
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Antwoord van Atlas Biomed

Thank you for taking the time to leave us a review! We're really happy to read that you're satisfied, and I've passed on your feedback to our Nutrition team.

Beoordeeld met 5 van de 5 sterren

Very helpful consultation and an…

Very helpful consultation and an excellent and encyclopaedic website. My microbes are wriggling with pleasure :-)

29 september 2022
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Antwoord van Atlas Biomed

Thank you so much for taking the time to share your rating and experience!

Beoordeeld met 5 van de 5 sterren

Taking Opportunities to Take Care of my Health

Thank you to Atlas Bio Med for an interesting & well organised analysis of gut health. The software is easy to navigate , the results are extensive and you get good support navigating the priorities. What’s better than looking after your own health and aiming to eat / live better? A very bespoke service.

5 oktober 2022
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Thank you, Nikki, for taking the time to leave us your rating and feedback. We love to hear how intuitive and useful our dashboard and reports have been for you. Please reach out to us on hello@atlasbiomed.co.uk if we can do anything further to help. We hope we can continue to support you in the future.

Beoordeeld met 5 van de 5 sterren

I am so happy with my purchase of LTYG…

I am so happy with my purchase of LTYG with Atlas Biomed. Before I bought the kit, I wanted answers to some questions. Louise Wayman was extremely knowledgeable and helpful. Nothing was too much trouble for her. She was so patient and understanding. When I received my test results and report, I was absolutely delighted and astonished with the amount of detailed information given. Mostly, everything was easy to understand and well tabulated. The results regarding the 5 potential diseases was an eye opener.
Katerina Gordanian phoned me to explain the findings in the report. She was very clear in her explanations and didn’t rush me as I know the nutritionists have only a limited time with each client!
She recommended which foods I should be eating to improve my diversity and vitamin B deficiencies.
I was a bit sceptical because I have already been taking some of these foods. However, not enough of a variety of them.
I have been following the recommendations re food for over a week now and I can honestly say that I’m definitely starting to feel better, have much less discomfort and have more energy. Since then, Katerina has emailed me with further information about a query I had which has reassured me tremendously.She also provided me with further advice and explanation re my personal microbiome and a comprehensive food list.
To sum up, the two ladies were a wonderful source of information, advice and support to me when I was feeling a bit out of sorts. I really feel that this company really cares and I felt ‘ taken care of’.
Finally, I feel extremely confident that if I have any future queries, I will receive all the help and support I need. Thank you so much for looking after me.

20 juli 2022
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Antwoord van Atlas Biomed

Thank you so much for taking the time to write such a comprehensive review of your experience with us. We really appreciate you sharing this with our community. I have passed all of your kind feedback on to the teams here. We look forward to continuing to support you in the future. Please reach out to us at hello@atlasbiomed.co.uk if you have any queries or if there's anything else we can assist you with.

Beoordeeld met 5 van de 5 sterren

Had a nutrition consultation with Lizaveta

Had a nutrition consultation with Lizaveta Hilman.
My wife has Parkinsons so we were very interested to know the micriobiome status - as this is thought to have a bearing on the disease.
Fortunately the results were very good.
Liza went through the results,did not rush us snd
explained their meaning

20 september 2022
Review zonder uitnodiging
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Antwoord van Atlas Biomed

We really appreciate you taking the time to share your experience with us. Thank you leaving us a review. We are pleased to hear the test and follow-up support has been of benefit. I've passed on your kind words to Liza and the team. Thank you again. We hope we can continue to support you in the future.

Beoordeeld met 5 van de 5 sterren

Microbiome test and nutritionist meeting very helpful

This is the second microbiome test that I've had via Atlas Biomed. The first was quite a few years ago and I did this one as I'd been on antibiotics for 3 months and wanted to know if my supplement and food regime had restored it sufficiently. The results were very helpful, and I particularly appreciated the 30 minute online meeting with their nutritionist. She looked at my results and was incredibly helpful with her tailored advice. I'm very glad that I had my microbiome tested and heartily recommend Atlas Biomed.

25 augustus 2022
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Thank you so much for taking the time to share your review and experience with us! We appreciate your comments and are very pleased to read that you've found benefit in our tests and follow-up consultation. Please don't hesitate to contact us via hello@atlasbiomed.co.uk with any other questions you may have - we hope we can continue to support you in the future.

Beoordeeld met 3 van de 5 sterren

Good informative stool test

Good informative stool test. It was good to see the breakdown of the test results itself on the online platform. Nutritional consultation was good to have however not long enough to really go into depth and no follow up to see progress. Overall a good experience 👍

25 augustus 2022
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Thank you for sharing your rating and experience with us. We appreciate the positive comments you've made, and we're sorry to see this wasn't a 5 star experience for you on this occasion.

The consultation with our team of gut health Nutritionists is available each time you take our Microbiome test, and the results include comparison tables to previous tests. We hope this helps our clients measure their progress, and tailor the changes they are making in line with changes to their microbiome diversity. We also offer a subscription service with discounts to those who wish to take our tests on a regular basis, as we do recommend retesting if you’re following the advice given.

Thank you again for leaving us your review. We hope we can continue to support you in the future.

Beoordeeld met 5 van de 5 sterren

atlas are legit!

Legit service. Comprehensive results through an easy to use interface. The results can be hard to understand but the 30 min consultation was invaluable.

17 augustus 2022
Review zonder uitnodiging
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Antwoord van Atlas Biomed

Thank you for sharing your rating and experience with us! We're really happy to learn you've found value in our Microbiome test and consultation. We hope we can continue to support you in the future.

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