ATN Reviews 

Have an item that isn't working abl 1000 and supper easy to work with and getting me a replacement zero hassle supper appreciated. Thank you Kelly Prince

Called customer service to put in a repair ticket. Agent Kelly Prince handled my request but instead of having me ship my optic to ATN she found that the part was easily replaceable and shipped it to me. Much better solution. Thanks Kelly.

Some of the best customer service I have ever received from any company thanks to Kelly Prince.

Kelly Prince was super pleasant on the phone and answered all my questions quickly and was super courteous! This lady truly cares about her job and customers, can't say enough good things about my experience . THANK YOU Kelly!

I needed a piece replaced on my Thor 4 scope mount and when I reached out to ATN, Kelley Prince was extremely helpful and had the new part at my house within several days, highly recommend the customer service from ATN!

After having difficulty connecting with support to get my scope repaired I was able to speak with Kelly Prince and all was resolved in minutes. She was huge relief to my earlier frustration. Thanks!

I just received a ATN BlazeSeeker Gen 6 on Wednesday and have spent a day and a half trying to get the unit connected to WiFi without success .
Called customer service and talked to KELLY PRINCE who was quick to realize the unit was defective and acquired a return authorization !

I had to call in to ATN to get a replacement piece for an item I received broken, and Kelly was a huge help. Super easy get a new one sent out and very knowledgeable. Great company and even better customer service. Thanks for your assistance Kelly!!

I had an issue with an ir850 pro illuminator mount. The screws for the top ring securing the light to the mount would not fit the holes, therefore the light could not be attached to the x-sight 4k pro scope. I explained my situation to the customer service representative Ms. Kelly Prince who asked a few questions, made a few checks and informed me they had a new mount in inventory and would be sending me a new one free of charge as a courtesy. Great customer service from a company that stands behind their product after the sale. Kelly was polite, professional, and genuinely interested in my issue and making it right. Hats off to Kelly and ATN. Highly recommend

I’ve worked with many companies in the optics industry, and my recent experience with ATN was extremely disappointing. I worked with Ross E., and responses took several days. When I finally heard back, I was told they couldn’t help with my issue, and my follow-up question was ignored, leaving me without a solution and a non-functioning product.

I am disappointed. For a company selling premium optics, I expected much better customer support. Based on this experience so far, I cannot recommend ATN.

Kelly Prince was VERY helpful, kind, and a pleasure to work with over the phone. The reason I stay with ATN is not only because of their products but, they always take their time with me over the phone until my problem is solved. Their service is outstanding!

Purchased a scope from AT&t 13 days later still hadn't been shipped at 16 days I call and a cancel the order 3 hours later after I cancel the order they shipped it had to return it then took 3 weeks to get my money back in my bank they are some kind of sorry people customer service and sales do not use

This time was just something else. I hate how good this place is. The Warranty is Unbelievable.

I would like to express my gratitude to the salesperson Kelly Prince at ATN. She demonstrated a thorough understanding of the product and was attentive to the issues I encountered, showing a willingness to assist. Thanks to her support, my warranty process proceeded seamlessly without any complications. She promptly generated the RMA for my return and emailed it to me within a matter of minutes. Thank you once more for your assistance and for facilitating a smooth transaction process.

Was nice to actually talk to a real person. Kelly Prince checked a couple things and determined the scope needed to come in for repair. Excellent communication skills. If I have to call back I hope she is still there. She provided the RMA and shipping label while we were still on the phone and verified I had everything I needed.

I explained the issues w/my 4K Pro 3-14x and was immediately offered an illuminator upgrade at no cost. It arrived in short order and although I was skeptical, it completely solved the problem.

Once I explained my problem, Kelly Prince is sending me a different set of rings right away!

A buddy of mine and I noticed the release of Thor6 and decided that we wanted to swap out our thermion 2s for these. We ordered two of the thor6 elites on January 20. ATN said it would be 3 to 4 weeks.
Based on that we went ahead and sold our pulsars. We've checked in every week, customer services kept saying no dates but 3-4 weeks from order date. We have a hunt started next Tuesday so we contacted ATN today. Their response was orders will start shipping next week. No explanation on why what we were told numerous times was a lie. No sorry you relied on what we told you. So now I have to go purchase another scope.
I understand this is a first world problem and I should have known better than to rely on customer service. This won't happen again and I doubt once I receive it I will keep it. I've been

Kelly Prince was very responsive and able to assist me fully with my request