Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a hi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Toon meer
Bedrijf heeft geantwoord
Buying jeans is never easy for a tall girl and in all honesty I was a bit nervous buying them online, but the websites size description was very clear and I ended up with no problem at all with the je... Toon meer
Bedrijf heeft geantwoord
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
281 reviews
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Antwoord van Motelrocks
Hi Sanchia, thank you for taking the time to leave us a review! We are pleased that you are happy with your order and hope to see you shopping with us again soon! - Motel x
Jeans didn’t fit
Jeans didn’t fit, wasn’t able to exchange or refund without paying $65 to send them back to you when the jeans cost $118. Had to opt to try and seal them through a second party not great as unworn and new
14 mei 2026
Antwoord van Motelrocks
Hi Claire, I am sorry to hear that you have not been happy with the returns service available - we have taken our customers feedback onboard and we have recently updated our shipping and returns offering for our AU customers so we are able to offer faster shipping and cheaper returns. I apologise for the inconvenience caused and hope that you will shop with us in the future to take advantage of our new available services.
Motel x
did not let me refund when i got the…
did not let me refund when i got the wrong size im disappointed and anhry
10 juni 2026
Antwoord van Motelrocks
Hi Jenn, I am sorry to hear that you have not received the correct size - I can confirm that your order is still eligible for return, so please make sure to reach out to the customer service team if you are having any issues with the returns process. I apologise for any inconvenience caused.
Motel x
Antwoord van Motelrocks
Hi Lily, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Antwoord van Motelrocks
Hi Sophia, thank you for your review. I am so glad to hear that you have found the perfect fit and hope to see you shopping with us again soon!
Motel x
Antwoord van Motelrocks
Hi Sinead, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
Delayed delivery and stained white dress
I received a stained white dress and the fit was really weird. Also, the delivery was delayed
2 juni 2026
Antwoord van Motelrocks
Hi Agustina, I am very sorry to hear that you have experienced an issue with your item and the delivery service provided - I can see that you have reached out to the customer service team so please make sure to follow up with the team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
all sizing across clothing is…
all sizing across clothing is completely different, they don’t respond to the support email and making a return is extremely difficult. Guys please don’t waste your money like me
8 juni 2026
Antwoord van Motelrocks
Hi Chloe, I am very sorry to hear that you have experienced a discrepancy with the sizing of your item. I can see that you have emailed our support team but please be aware that we advise to allow 24-72hrs for a response - a member of the team will be in touch with you as soon as possible.I apologise for the inconvenience caused.
Motel x
My parcel was late and not redirected
1 juni 2026
Antwoord van Motelrocks
Hi Makayla, I am sorry to hear that you have experienced a delay with your delivery - please make sure to reach out to the customer service team with any delivery issues so that they can help you out. I apologise for any inconvenience caused.
Motel x
Very disappointing
Very disappointing, jeans too big despite being same size I’ve had before, then cost me $50 for return postage s posting to overseas destination. Disgusting. I’ll be putting my experience on a Google review
1 juni 2026
Antwoord van Motelrocks
Hello, I am very sorry to hear that you experienced an inconsistency with the sizing of your jeans - please make sure to always reach out to the customer service team with any issues like this so that they can investigate further.
We have recently launched new shipping and return policies for our AU customers where you will be able to benefit from faster shipping and cheaper returns.
I apologise for the inconvenience caused.
Motel x
Lost package and excellent support
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was put in to supporting me through the process. Thank you <3
29 mei 2026
Antwoord van Motelrocks
Hi Amber, thank you for leaving a review. I sorry that your parcel went missing and so glad to hear that you have been happy with the customer support provided - I hope to see you shopping with us again soon!
Motel x
The customer service was fantastic
The customer service was fantastic. Will definitely buy from Motelrocks again
1 juni 2026
Antwoord van Motelrocks
Hi Nadine, thank you for leaving a review. I am so pleased to hear that you have been happy with the customer service provided and I hope to see you shopping with us again!
Motel x
returns were not easy and cost $50
returns were not easy and cost $50. the website said they were simple when they weren’t
1 juni 2026
Antwoord van Motelrocks
Hello, I am sorry to hear that you have not been happy with the returns service available when you placed your order - we have now recently launched our new updated shipping and returns policy for our Australian customers so that there is quicker and cheaper returns available. I apologise for the inconvenience caused.
Motel x
Still haven’t received my order after 3…
Still haven’t received my order after 3 weeks. It says Motel Australia but shipped form the Uk.
5 juni 2026
Antwoord van Motelrocks
Hi Carly, I am very sorry to hear that your delivery has been delayed - I can see that you have reached out to the customer service team who have provided further information, please make sure to reach out to reach out again if your order has not arrived. I apologise for the inconvenience caused.
Motel x
way longer delivery time then specified
1 juni 2026
Antwoord van Motelrocks
Hi Grace, I am sorry to hear that you were not happy with the delivery service provided - it looks like your delivery was made 1 day later than expected so I apologise for any inconvenience caused and this will be raised with our courier.
Motel x
You kept emailing me to write you a…
You kept emailing me to write you a review which is annoying. Don’t send that many emails.
4 juni 2026
Antwoord van Motelrocks
Hi Charlotte, I appreciate your feedback regarding our emails - this will be reviewed to help improve your experience. I apologise for the inconvenience caused.
Motel x
Antwoord van Motelrocks
Hi Anna, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Arrival date same day as returns closed
Well my package arrived on the day the time limit ran out for returns. The jeans were a gift so if they didn’t fit (thank god they did). My friend wouldn’t have gotten a present and I would have spent a bunch of money that went no where
29 mei 2026
Antwoord van Motelrocks
Hi Ashley, at the time of your order - the returns policy started from the date of delivery, so please don't worry as you would have had a chance to return your item if it was unsuitable. If you ever need any help with returns or need to extend a return due to an unforeseen circumstance, please make sure to reach out to the customer service team to see if they can help out!
Motel x
I live in Australia and ordered a pair…
I live in Australia and ordered a pair of jeans using your size guide. They were too short so I went to return them and it was going to be $48 AUD which was almost half of the price of the jeans. I’ve since had an email stating that you now ship within Australia, contacted the Australian website to ask if I could return to them and they said that I could only return to the UK. I was hopeful for a better outcome but unfortunately didn’t get one.
4 juni 2026
Antwoord van Motelrocks
Hi Kasey, I am very sorry to hear that you were not happy with your jeans or the returns service available - we have recently launched new shipping and return options for our Australian customers, but unfortunately anything ordered prior to our update will need to be shipped back to the UK where it originated from. I apologise for the inconvenience caused.
Motel x
Great 1st time purchase
Great 1st time purchase, very happy with the jeans for my granddaughter’s birthday present.
Fit is great & quality is fabulous.
Terrific communication from ordering to delivery.
3 juni 2026
Antwoord van Motelrocks
Hi Leonie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the communication provided - I hope to see you shopping with us again soon!
Motel x
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