Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a hi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Toon meer
Bedrijf heeft geantwoord
Buying jeans is never easy for a tall girl and in all honesty I was a bit nervous buying them online, but the websites size description was very clear and I ended up with no problem at all with the je... Toon meer
Bedrijf heeft geantwoord
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
281 reviews
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No australian return address beware postage costs My kids order these jeans all the time…
My kids order these jeans all the time and now the return post is in the UK and cost 50 dollars to send!! With changing styles, their measurements change. Without a local Australian return address motel rocks is no longer an online store I would recommend for Australians.
4 juni 2026
Antwoord van Motelrocks
Hi Rachael, I am sorry for the inconvenience caused - we recently had to provide our UK address for manual returns however, we have now launched our brand new Australian website where you are able to get your order shipped and returned directly to Australia instead, I hope that you will consider shopping with us again and if you have any questions please reach out to our customer service team who will be happy to help out!
Motel x
I love the pants I got so much
I love the pants I got so much, they are very cute, good material, good fit, beautiful colour
4 juni 2026
Antwoord van Motelrocks
Hi Mackenzie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Website Sizing and colour were both not…
Website Sizing and colour were both not representative of the actual clothing item
3 juni 2026
Antwoord van Motelrocks
Hi Toni, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Sizing is terrible
Size guide does not make any sense. Ordered 24” size, which was way too small. One size up to a 26” waist ended up being about 5” bigger, so now I have to pay extra to get them altered, as returns are incredibly expensive.
1 juni 2026
Antwoord van Motelrocks
Hello, I am sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant team - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
Antwoord van Motelrocks
Hi Zara, thank you for leaving a review. I am so pleased to hear that you love your jeans and hope to see you shopping with us again!
Motel x
Less then 1 star - 0 if I could
Less then 1 star, would give zero if i could. Was needing the outfit i ordered for an event and now had nothing to wear due to lack of communication I have run out of time to source another outfit as I assumed my one from you was on the way. I had to contact the postal service and you for support wasting my time on hold and writing emails all to just get a refund. I also paid express shipping to get it in time and then it just never came. I was also never given the option to reorder any items from my order told that some where out of stock however I may have been interested in store credit or purchasing another outfit however this was not even offered to me, Really poor and I will not be ordering again, this has never happened with other online shopping brands super disappointed.
26 mei 2026
Antwoord van Motelrocks
Hi Ella, I am very sorry to hear that your order was declared lost in transit - please be aware that our customer service team are not notified of delays with individual parcels and you will need to reach out if you are experiencing any issues. I can see that our team have issued you with a full refund as a replacement was not available. I apologise for the inconvenience caused.
Motel x
Not as advertised
2 juni 2026
Antwoord van Motelrocks
Hello, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Antwoord van Motelrocks
Hi Bridie, I am sorry to hear that you have not been happy with the returns service - we have recently updated our policy and we are now pleased to let you know that we are able to offer cheaper and faster returns for new orders. I apologise for the inconvenience previously caused.
Motel x
Jeans are an excellent fit
Jeans are an excellent fit, true to size and great quality. Very happy with the whole shopping experience
1 juni 2026
Antwoord van Motelrocks
Hi Courtenay, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Antwoord van Motelrocks
Hi Anne, I am very sorry to hear that you have not been happy with your recent purchase and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Perfect shopping experience!
Shipping was fast, my jacket arrived in about a week. The quality is well worth the price; well made, good fabric! Fit was correct. I LOVE IT!!
29 mei 2026
Antwoord van Motelrocks
Hi Kimberley, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
I still haven’t received my order.
22 mei 2026
Antwoord van Motelrocks
Hi Alice, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can investigate this for you. I apologise for the inconvenience caused.
Motel x
Obsessed
Obsessed! I'm from Aus and have struggled to find cute tops anywhere for so long .. so grateful I found Motel Rocks!! Affordable, great quality, suuuper cute fits. Love your work guys x
28 mei 2026
Antwoord van Motelrocks
Hi Caitlin, thank you for leaving a review. I am so pleased to hear that you love Motel as much as we do and that you have been happy with your order. I hope to see you shopping with us again soon!
Motel x
good delivery true sizes
21 mei 2026
Antwoord van Motelrocks
Hi Atawhai, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Off colour and different sizing.
I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Additionally, the cream jeans that I ordered were a completely different colour than advertised, being a more brown in hue. I also compared this to my flatmates same pair of jeans in the exact colour and the colouring was majorly off and completely not what I was expecting!
28 mei 2026
Antwoord van Motelrocks
Hi Ally, I am very sorry to hear that you have experienced this issue with your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Antwoord van Motelrocks
Hi Tanya, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided - I hope to see you shopping with us again soon!
Motel x
Hugely expensive returns fees
Hugely expensive returns fees, which makes it almost impossible to make it money back. Slow to no customer service unfortunately.
26 mei 2026
Antwoord van Motelrocks
Hi Annabel, please be aware that we advise to allow 24-72hrs for a response from our customer service team - I can see that an advisor has been in touch and they are awaiting a response to get this issue resolved for you.
We are currently working on improving our returns for our AU customers so that we can provide a more efficient service in the near future, I apologise for any inconvenience caused.
Motel x
Amazing customer service
Beautiful dresses. The customer service is absolutely amazing. Very fast international delivery and easy, no hassle customer service to sort out any issues.
19 mei 2026
Antwoord van Motelrocks
Hi Michelle, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the customer service provided - your kind feedback will be passed on. I hope to see you shopping with us again soon!
Motel x
The siding was inaccurate
The siding was inaccurate. I ordered 2 pairs of jeans in the same size and they fitted me completely differently. Both were too big.
26 mei 2026
Antwoord van Motelrocks
Hi Hayley, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
One item was not the same colour as the…
One item was not the same colour as the photos. The other was rigid and poorly fitted. Returns process sucks.
26 mei 2026
Antwoord van Motelrocks
Hi Ashlee, I am sorry to hear that you have not been happy with your items and this feedback will be passed on to the relevant teams.
We are currently working on improving the returns for our AU customers so that we can provide a more efficient service in the near future - I apologise for the inconvenience caused.
Motel x
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