Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a hi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Toon meer
Bedrijf heeft geantwoord
Buying jeans is never easy for a tall girl and in all honesty I was a bit nervous buying them online, but the websites size description was very clear and I ended up with no problem at all with the je... Toon meer
Bedrijf heeft geantwoord
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
281 reviews
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Antwoord van Motelrocks
Hi Tarryn, thank you for leaving us a review. I am so glad to hear that you are happy with your jeans and hope to see you shopping with us again!
Motel x
Antwoord van Motelrocks
Hi Gina, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Quick delivery and the product appears…
Quick delivery and the product appears to be of good quality. Unfortunately, way too big which was a bit disappointing as we checked measurements against the sizing guide twice before ordering. However, this is probably more inexperience on our behalf rather than the store information being inaccurate
15 mei 2026
Antwoord van Motelrocks
Hi Elly, thank you for leaving a review. I am sorry to hear that your item does not fit as expected - if you need any help with sizing please always reach out to the customer service team as they will be happy to provide you with any information you need!
Motel x
Colour looks different in person to website
The Jeans we purchased do not look the same colour in person as it does on the website. We are in Australia and it will cost $60 to return fur refund (with no guarantee it would even arrive/get delivered in the UK - we had to sign a UK customs declaration avkieledhing this). Not worth spending $60 on it so now we are stuck with unwanted product.
14 mei 2026
Antwoord van Motelrocks
Hi Mel, I am very sorry to hear that you have not been happy with your jeans and this feedback will be passed on to the relevant team - please make sure to always reach out to the customer service team if you have any issues with your product so that they can help you out before you return.
We are currently working on improving our returns policy for our AU customers so that we will be able to offer a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
The jeans are amazing perfect fit color…
The jeans are amazing perfect fit color and just stunning new favourite jeans
21 mei 2026
Antwoord van Motelrocks
Hi Matilda, thank you for leaving a review. I am so glad to hear that you have been happy with your new jeans and I hope to see you shopping with us again!
Motel x
The quality was horrible
The quality was horrible, it smelled weird and the return policy is bad.
20 mei 2026
Antwoord van Motelrocks
Hello, I am very sorry to hear that you were not happy with your order and this feedback will be passed on to the relevant team.
We are currently working on improving the returns service we are able to offer to our AU and NZ customers so that we can provide a more efficient service in the near future, I apologise for any inconvenience caused.
Motel x
I will definitely be buying from Motel Rocks again!
I really enjoyed buying from Motel Rocks. They made everything easy and stress-free. One thing I do wish they offered is the option to pay with Afterpay. The actual clothing was incredibly good quality and though my jeans are too big (that's on me, I ordered a size larger) I will assume that they are true to size.
18 mei 2026
Antwoord van Motelrocks
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your experience and with your order - I hope to see you shopping with us again soon!
Motel x
very happy
very happy, took a good time to come and the jeans are very nice fitted and nice material
19 mei 2026
Antwoord van Motelrocks
Hi Isabelle, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
I was upset about the inconsistency in…
I was upset about the inconsistency in sizing so I contacted customers service and received one automatic response back and never heard back.
19 mei 2026
Antwoord van Motelrocks
Hello, I can see that one of our customer service advisors has sent you an email today - please keep in touch so that they can get this resolved for you as soon as possible.
Motel x
Won't buy online ever again
Expensive jeans sent in flimsy packaging that was ripped when arrived (Jeans not damaged). Bad cut, terrible fit. Will not buy online again.
19 mei 2026
Antwoord van Motelrocks
Hi Hugh, I am sorry to hear that you have not been happy with your item or the packaging and this feedback will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Sizing inaccurate
Sizing inaccurate. Had to pay $65 to return products. Won’t be purchasing again.
12 mei 2026
Antwoord van Motelrocks
Hi Ava, I am very sorry to hear that you have experienced an issue with the sizing - please always make sure to reach out to the customer service team with any problems so that they can take a look into this before you return.
We are currently working on the returns service available for our AU and NZ customers so that we will be able to provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Antwoord van Motelrocks
Hi Grace, thank you for leaving a review. I am so pleased to hear that you have been very happy with your order and we appreciate the feedback - I hope to see you shopping with us again!
Motel x
Hi i want to return my item and it’s…
Hi i want to return my item and it’s too hard, no one provided a shipping label or much information apart from a random address, will also be so expensive to post so yeah just gonna keep my item that im unhappy with. Wont be shopping here again
13 mei 2026
Antwoord van Motelrocks
Hi Mia, I am very sorry to hear that you have not been happy with the returns - we are currently working on improving our the return service we are able to offer to our AU and NZ customers so that we will be able to provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Antwoord van Motelrocks
Hi Mellissa, thank you for your review. I am so glad to hear that you are happy with your order and hope to see you shopping with us again!
Motel x
Missing parcel and customer service disaster
My order was not shipped, after I sent an email, my order was then shipped to the wrong address. It took a month and 11 emails to finally get a refund. There was enough information in my initial email about the order being shipped to the wrong address for staff to be able to investigate what had happened. I had to explicitly ask twice for a refund and follow up. Staff even asked me to travel to the wrong address and try and find the missing parcel. The whole thing was a test of my patience and seemed to be an attempt to not have to issue a refund.
7 mei 2026
Antwoord van Motelrocks
Hi Olivia, I am truly sorry to hear about the significant difficulties you experienced with your order, including the shipping error and the prolonged process to resolve it. I appreciate you bringing these issues to our attention and your feedback will be passed on to the team for review. I apologise for the inconvenience caused.
Motel x
Different shape and size to other colours
I have these jeans in another colour so I decided to buy them again in a different colour but these are a completely different cut, bigger size and the rise is higher. Costs 45 dollars to return from Australia.
14 mei 2026
Antwoord van Motelrocks
Hello, I am sorry to hear that you have not been happy with your recent jeans purchase - please reach out to the customer service team with some more details of the product so that they can take a look into this for you.
We are currently working on improving our returns service for our AU customers so that we can provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Really fast shipping and such amazing…
Really fast shipping and such amazing quality clothes !
6 mei 2026
Antwoord van Motelrocks
Hi Anaye, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Sizing is super inconsistent
Sizing is super inconsistent across different items, a size 26 in one pair of jeans will fit perfectly and a different pair won't even pull up. Also terrible returns policy, making returns very difficult.
13 mei 2026
Antwoord van Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can help you out.
We are currently working on improving our returns policy for our AU and NZ customers so that we can provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
Ordered 2 jeans for my daughter used…
Ordered 2 jeans for my daughter used the size guide and one pair fitted perfectly the second were too large
6 mei 2026
Antwoord van Motelrocks
Hi Mary, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
My daughter loves her new jeans
My daughter loves her new jeans. She has long legs and finds it hard to get jeans long enough. Being able to chose a length was a game changer!
6 mei 2026
Antwoord van Motelrocks
Hi Elizabeth, thank you for your review. I am so glad to hear that you and your daughter have been happy with the purchase and I hope to see you shopping with us again soon!
Motel x
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