WORX Australia Reviews 

Quite slow on delivery taking 2 weeks from order date

Great well made product,Handles well just what I needed in the workshop. Delivery was fast and efficient.

Great product, also very friendly and competent phone girl , made it all easy.

Easy to order and you kept me updated on expected arrival in a timely manner.

Bought WG620E.9. Handy and conveninet water pressue jet. Not very powerful but strong enough to clean my balcony and remove dirt easily. Makes cleaning much easier. Very satisfied.

Online experience is easy to navigate and the product received is as described by the catalogue. I like the size and it is powerful for a little machine.

The vacuum cleaner has a Hepa filter. It would be beneficial to highlight that and give the option to buy replacement as we placed the order. No information available on how to get replacement.

I thought I was purchasing a charger to charge the battery for my whipper snipper but ended up with a charger whereby the battery charges other gadgets such as iPhones and lap tops so I still can’t use my whipper snipper

Great price great product at a value for money price

Very quick postage to Country South Australia. Got the item at a good price and have used the item a few times and am quite impressed on its operation.

Great and prompt service.

Always good to deal with, great tools for the non tradesman with trade quality

Very quick turnaround from order to delivery.

The WORX site was easy to navigate and I was able to buy required spares and consumables at sensible prices for a tool that the hardware store I purtchased it from no longer supports.

Ordering is easy, payment and delivery is excellent.
Fantastic company, Worx are absolutely trusted by myself and products are always In supply and excellent quality.

To whom it may concern,

I am writing to formally express my extreme frustration and disappointment regarding the handling of my recent orders.

While planning home repairs, I purchased multiple items from your company over January 3rd and 4th, believing I was able to secure quality tools at a reasonable price. Based on the stated delivery timeframe, I arranged annual leave to carry out the repairs, purchased additional materials, and planned everything carefully, fully trusting that the process would proceed as promised.

However, aside from the very first item I ordered, none of the remaining products were delivered.

When I contacted your customer service team today (January 19), I was shocked to be informed that due to a system error, my orders had not even been dispatched and were left unattended. Hearing this left me completely at a loss. The representative stated that there was “nothing they could do” because it was a system issue, yet no one took responsibility for the disruption to my plans, the wasted time, or the emotional distress this has caused.

I am now being told that the products can only be dispatched tomorrow at the earliest, meaning I will have to wait another 10 days or more, after already rearranging my schedule and taking leave specifically for this purpose.

This situation is unacceptable.

Your internal system failure has resulted in:

- My carefully planned home repairs being completely disrupted
- My annual leave being wasted
- Additional costs and inconvenience
- Significant stress and frustration

I find it deeply disappointing that no one has taken accountability for this failure. I expect a clear explanation, a concrete resolution, and appropriate responsibility to be taken for this matter.

Please treat this complaint seriously and advise immediately how you intend to resolve this situation.

Sincerely,
Alex Kang

where is my delivery after a

You need to fix the Web Account for members, The Customer service was fine. The Login needs attention.

Easy on-line ordering, reasonably prompt delivery