Fast delivery and suitable model ! Was not sure if it was the right model/size when purchasing this cap, as my trimmer was a bit old, and I didn't see this model being included in the online descrip... Toon meer
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Lees wat reviewers zeggen
I have 15 different types of tools from worx. Plus about 20 batteries. Only two problems 1 hydrashot water gurnie, the other hydrashor blower. Both replaced no problems. Office girl realy friendly d... Toon meer
Communication was timely. Product was much as described by online reviewers. (It was rated best in its class by several trusted reviewers.) It is light and manoeuvres well. Does a great job on my 40 s... Toon meer
I've made limited use of the Multi Function Worktable so far but it seems great. However you really need to watch your hands when setting it up. While there is a graphic to warn against putting your... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over WORX Australia
Geschreven door het bedrijf
WORX Australia offers multi-functional power tool solutions and cordless convenience for everyday life. Built on a platform of innovation, power and performance, we design tools to empower users around the Home, in the Garden, the Workshop, on the road, and anywhere in between.
WORX Australia currently offers over 70+ tools across D.I.Y, Garden, Robotic Mowers, Craft, Hobby & Adventure that are all powered by the 20V POWERSHARE™ Battery platform. Be it our 20V Soldering Iron, a 20V LANDROID™ Robot Lawn Mower or our 40V NITRO™ Chainsaw, they all run off 20V POWERSHARE™ Batteries.
Our office's and warehouses are based in Melbourne & Sydney, Australia and all WORX Australia tools are backed by our 2-year warranty, with an additional 12-months coverage with online registration.
Do it Yourself. Do it Better. Do it with WORX.
WORX Australia currently offers over 70+ tools across D.I.Y, Garden, Robotic Mowers, Craft, Hobby & Adventure that are all powered by the 20V POWERSHARE™ Battery platform. Be it our 20V Soldering Iron, a 20V LANDROID™ Robot Lawn Mower or our 40V NITRO™ Chainsaw, they all run off 20V POWERSHARE™ Batteries.
Our office's and warehouses are based in Melbourne & Sydney, Australia and all WORX Australia tools are backed by our 2-year warranty, with an additional 12-months coverage with online registration.
Do it Yourself. Do it Better. Do it with WORX.
Contactgegevens
Suite 3.20, 4 Ilya Ave, 2250, Erina, Australië
- 1300 889 028
- salesau@positecgroup.com
- au.worx.com
4,4
Uitstekend
698 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service and resolved a small…
Great service and resolved a small issue quickly.
27 december 2025
I haven't received it
I haven't received it, haven't had any response from worx to say that it's actually been sent. I've tried 3 times no response. I paid extra priority postage on the 1st January it's now the 14th January, very bad customer service.
31 december 2025
Antwoord van WORX Australia
Hi Neil,
Thank you for your feedback. We’re truly sorry for the frustration and inconvenience caused by the delay with your order.
We did respond to your email enquiry, and your tracking information was uploaded to your order once it was dispatched. We apologise if there was any delay in this reaching you. According to the tracking, your order is currently awaiting collection at your local post office.
As noted on our website, we were closed from 24th December to 4th January, and a notification was displayed during this period. When we returned, we had a very high volume of orders to process, which unfortunately caused some delays.
We’d also like to clarify that we do not offer priority postage, so no priority service was purchased. The postage charge applied relates to our standard shipping and minimum order value, as outlined at checkout.
We apologise for any inconvenience this has caused and appreciate your patience during this busy period. Please don’t hesitate to reach out if we can assist you further.
Kind regards,
The WORX Team
Ordered whole bundle tools plus gifts…
Ordered whole bundle tools plus gifts as Christmas promotion, but only received 1 pcs tool. Sent email to check what's going on but no reply yet......
26 december 2025
Antwoord van WORX Australia
Thank you for your review, and we’re sorry for the concern this caused.
We did respond to your email to explain that your order was shipped in two separate parcels, as part of the bundle was sent separately. We can confirm that the second parcel has now been delivered, completing your order.
We apologise for any confusion or worry caused and appreciate you taking the time to reach out. If you have any further questions or need assistance with anything else, please don’t hesitate to contact us — we’re always happy to help.
Kind regards,
The WORX Team
Customer service response way too…
Customer service response way too long.... 3 days + for a return email and no ability to get through via phone!???
19 december 2025
Antwoord van WORX Australia
Thank you for your feedback, and we’re very sorry for the delay in getting back to you and for the frustration this caused.
During this period, we experienced a very high volume of emails and phone calls, which unfortunately contributed to longer response times than usual. While this explains the delay, we fully understand how disappointing this was and sincerely apologise.
Your comments have been shared with our customer service team as valuable feedback, and we’re actively working on improving our response times and communication to ensure a better experience in the future.
Thank you for your patience and for bringing this to our attention. Please don’t hesitate to reach out if we can assist you further.
Kind regards,
The WORX Team
Good product,fast delivery
25 december 2025
Antwoord van WORX Australia
Thanks for the 5‑star review! Great to hear you’re happy with your WORX product - enjoy putting it to work!
Antwoord van WORX Australia
Thanks for the feedback, hope you are enjoying your product.
Antwoord van WORX Australia
Hi there. It looks like your order should now have been delivered. If it hasn’t arrived, please reach out to our customer service team with your order details so we can review it straight away. Thank you for your patience.
WORX AUSTRALIA
The website says the picture I want to…
The website says the picture I want to send is too big but doesn't give any suggestion of whist to do from there. " No file chosen" doesn't work. Are you being intentionally difficult?
23 december 2025
Review zonder uitnodiging
Antwoord van WORX Australia
Hi Brian, sorry for the frustration this caused. If the issue hasn’t been resolved, please send a screenshot of the image to our Customer Service team at salesau@positecgroup.com, and they’ll be happy to look into it for you.
Antwoord van WORX Australia
Thanks for the feedback. We’re glad you’re enjoying our products and the value they offer. Appreciate your support!
Antwoord van WORX Australia
Great to hear you’re happy with the product and value, and we appreciate your patience with delivery. Enjoy using your WORX products :)
Item was shipped then went missing
Item was shipped then went missing - neither WORX nor their courier have responded to emails. Pretty disappointing service tbh - Update: Worx sorted this out, was related to shipping batteries - just took a while.
22 november 2025
Antwoord van WORX Australia
Thank you for your patience while this was resolved. We apologise that the parcel went missing, and we’re glad we were able to arrange a replacement, which has now been delivered. We appreciate you bringing this to our attention. If there’s anything else we can help with, please don’t hesitate to reach out.
Happy but needs improvements on delivery updates.
Happy with purchase & reasonable delivery time. However, was left guessing about my purchase as didn't get any updates from WORX.
21 november 2025
Antwoord van WORX Australia
Thanks for your feedback, we’re glad you’re happy with your WORX purchase. Your comments on delivery updates have been shared with our team and noted.
Fast Shipping
I was informed that my order was delayed due to a backlog. However, as soon as I requested expedited shipping, my order was dispatched last Friday and I received it, along with the bonus gift, within three business days. Thank you so much team!
10 december 2025
Antwoord van WORX Australia
Thanks so much for the great review. We’re glad we could get your order to you quickly once it was dispatched. Thanks for choosing WORX.
The item is fantastic and precisely…
The item is fantastic and precisely matches the description. I highly recommend the product quality! The only area for improvement would be the speed of preparation and dispatch from the warehouse—expediting this process would make the service perfect."
21 november 2025
Antwoord van WORX Australia
Thanks for the great feedback. We’re really pleased to hear you’re happy with the product quality and that it matched your expectations. We appreciate your comments on prep and dispatch times, and we have shared them with our team. Thanks again for your recommendation and for choosing WORX.
I am still waiting for the delivery of my order
I am still waiting for the delivery of my order. It is now 12/12/25 and delivery was expected on 1 /12/25. Aust Post advised after I followed up a number of times, that the order contained Hazardous Materials and was therefore sent back to sender to find alternative means of delivery. NO ONE from WORX had advised me or even know of any delay until I spent considerable time following up with AusPost. Some group called Ligentia Aust. was also involved but they have not answered my calls! I am still awaiting feedback from WORX on what is the next step.
21 november 2025
Antwoord van WORX Australia
We’re really sorry for the frustration caused by this delay. We can confirm your order has now been delivered, and we appreciate your patience while the handling issue was resolved. Your feedback has been shared with our team so we can continue to improve how we communicate in situations like this. If you need any further help, please don’t hesitate to reach out.
Kind regards
WORX Australia
Great little kit has everything I need…
Great little kit has everything I need i use it for modelling and car repairs
18 november 2025
Antwoord van WORX Australia
Thanks for the great review! We’re glad to hear the kit has everything you need and that it’s working well for your needs. Happy making!
The unit has issues and evertime I try…
The unit has issues and evertime I try to get in contact I get nothing in return
Please call me
0408348941
19 november 2025
Great service; online registration process needs updating - doesn’t work
Great service, happy with the products, and prices are very reasonable especially during the sales periods. Delivery quick and seamless. Have given 4 stars for 2 reasons:
The Australian Worx have limited products avail when compared with UK and USA equivalents, and secondly, the online registration process just doesn’t work…it loops and ends with an error message. The same thing occurred a year ago with another purchase so I’m unable to take advantage of the additional warranty period that’s added on when products are registered.
22 november 2025
good value.
23 november 2025
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