WORX Australia Reviews 

Well, idk why your system was flagged my billing address as "fraud" but instead saying so to customer, you can ask it in better way right? Furthermore, i clearly put the address with unit number, however, i think since your system flagged me as "fraud" and have the order placed manually, and the address details was entered incomplete which causing the post office to contact me for the unit number to be delivered. I am lucky to have a full due diligent PO guys who personally contact me for the address details. What if he simply return the product back to Worx?
Didn't expect such experience

Right from my initial email enquiry regarding a part for my older WORX whipper snipper to placing the order, and then receiving the part within 1 week. Was super happy with their effortless and efficient service.

I was very happy to receive excellent service from the young lady at Worx Australia, when my trusty line trimmer suddenly stopped working. As it was still under warranty, I was immediately offered a replacement line trimmer. I was very impressed with the kind and efficient service.

Quick enough delivery. and product as described, thanks.

I would like to thank Nicola for helping me with my many many questions lol. My old Worx line trimmer had died. She helped me with my questions about batteries etc and offered a discount. Thanks to her I now have a brand new Worx line trimmer... Thanks great company and great products.

Delivery was very quick and well packaged. Easy to navigate website. Blower now looks like new with new bag.

Great speed in the resolution of a technical issue

Great products, excellent quality and value.

Can't connect to app i have tried 6 times

Delivered complete order on time

Quick reliable service. The product works really well. I am very satisfied with my purchase.

I have a number of WORX products--dating back about eight years. I recently had an issue with my 2023 battery whipper snipper losing a release button. In ordering some new spools, I happened to mention to their rep Nicola (on their ordering line) about having to manually release the cutting string. A nuisance requiring switching off the machine to manually take off the cutting cover. Nicola asked the usual questions about the model, serial number etc, then asked if I had (by chance) taken out their extended warranty offer at time of purchase. I had (thankfully), although I don't normally do this--but the offer to do so was very appealing. With that, she said she would include a whole new cutting head at no charge (great).
Promptly arrived, I took a long hard look at what appeared to be a fairly complex job to replace (not knowing if there were any springs or anything; so I took it to our local mower shop. They wanted $60 to remove and replace, and having had a not so good experience with this mower shop before, I was reluctant to give them more of my hard-earned. I called Nicola, and she informed that, in having taken out their extended warranty and appreciating my concerns on using said repairer, she advised that she would send me out, a replacement whipper snipper. How good is that! The whole package arrived within a very few short days (brilliant!) This is why my garage is full of WORX gear. With great service like this I'm a real WORX fan.
A big shout out to Nicola who was just delightful in our conversations. Always respectful, she is an asset to the company she works for.
Alan Mitchell.

Very easy to order from the web site, great prices and fast delivery

I like that the batteries are interchangeable and that the product does what it says it would do.

Very unpleasant experience with a return.

I ordered the wrong product ($300) from the WORX store on Amazon. I opened a return process. So far, so good.

Meanwhile, I went to the WORX website and ordered the correct one along with other products (total of my orders around $1k).

Not only the messages from the person responsible for the Amazon returns at WORX were not rapport-building at all, they also expected me to wait 10 business days after the product was received by them to process my refund, according to their message, "if the product was indeed unopened", and only after making me send a foto of the box (that's against Amazon policies, by the way).

I had to open an Amazon claim, which resulted on Amazon enforcing the refund.

Very unfriendly customer service and made me rethink buying again any WORX product because if that person is the same that handles customer support for website orders, I want to steer clear of dealing with such a poor customer experience ever again.

The whole process was very easy and we received the goods in very good time.