AuPairCare Reviews 

2.338
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had an amazing 2-year experience as an au pair in the USA, and a huge part of that is thanks to my incredible Area Director, Wendie Karel! She is simply the best always attentive, caring, and follow... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have spent a very good time with the family, they usually understand my culture and we always do very fun activities with the children. We cooked brownies and flan!

Beoordeeld met 1 van de 5 sterren

The AuPairs very clearly have limited vetting. It appears this agency is more about getting money that is non-refundable than providing reasonable care. Even if an AuPair ends a match without providin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This month, I’ve given 110% to my host kids' daily routine—something my host parents have acknowledged with constant words of affirmation. I enjoy my days with the children, but I’ve also gone out wit... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kinderopvangbureau

Over AuPairCare

Geschreven door het bedrijf

Why Choose AuPairCare?

AuPairCare is the leading agency for au pair-family matching in the United States. We are committed to connecting families with international au pairs who offer live-in childcare services and introduce a global perspective into your home. Our experienced team will be there to guide you during every stage of the process. With AuPairCare, you can rest assured that you will be in good hands.

Customer Support with AuPairCare

At AuPairCare we offer local dedicated support in your community. Our Area Directors serve as the first point of contact for both host families and au pairs. They provide guidance and assistance throughout the entire program experience. In addition to this, they conduct an initial Host Family Interview to ensure that the family is aware of all requirements and privileges associated with this cultural exchange Department of State program. At AuPairCare, we also provide background checks & screening for Host Families and Au Pairs. Our Area Directors are available to answer any questions and offer advice to ensure a rewarding experience for everyone involved.

Experience and Training that Matters

AuPairCare has made it a priority to ensure that all au pairs selected for families are fully-trained, experienced and committed care providers for children. All of our au pairs have been thoroughly vetted through background checks and references, as well as having undergone extensive training prior to arriving at your home. We understand the importance of providing loving, safe and quality care, which is why we make sure our au pairs are the best of the best. With over 36 years of experience and over 100,000 Au Pair placements; you can trust that your family will be well taken care of with an AuPairCare au pair.

Learn More Today

Learn About Becoming a Host Family with AuPairCare

Learn About Becoming an Au Pair with AuPairCare

Start Your Application With AuPairCare Today

AuPairCare

Geschreven door het bedrijf

We're committed to our host families and au pairs.
Over the past 30 years AuPairCare has matched more than 70,000 au pairs from all over the world with loving host families here in America. AuPairCare was one of the first U.S. au pair agencies in existence, is the first agency to provide parents with a program that focused on the needs of infant childcare, and has consistently been rated A+ by the Better Business Bureau. We’re proud of our many accolades, but have not forgotten the spirit of our business founders – providing unique personal connections to increase cultural understanding.

Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,3

Alle reviews

(2.338)

152 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

location

location, in general my host family.

10 mei 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

We're glad you found a family and location that's a great fit for you!

Beoordeeld met 5 van de 5 sterren

At every moment

At every moment, you feel supported; they explain everything about the program very clearly and are attentive to any problems or concerns that may arise.

5 mei 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

We're so glad you feel supported! Thanks for your review!

Beoordeeld met 5 van de 5 sterren

My host mom Carolina

I love the different cultures

3 augustus 2025
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

Thanks for your review! We're glad you're having a great cultural experience with your host mom!

Beoordeeld met 5 van de 5 sterren

I am currently finishing my second year…

I am currently finishing my second year in the au pair program, and overall I’ve had a positive experience with the agency. They have been supportive and helpful whenever I needed assistance.

I would especially like to thank my area director, Wendie Karel, for her support and availability. She has been understanding and helpful during the times I needed guidance, and I truly appreciate her help.

Overall, I’m grateful for my experience with the agency.

1 mei 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

We're so glad you've had two great years with AuPairCare! We will share your kind words with Wendie, who I know will be so glad to hear that you've appreciated her so much.

Beoordeeld met 5 van de 5 sterren

Good

Everything is good

29 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

Thanks for the five stars!

Beoordeeld met 1 van de 5 sterren

Unprofessional and non supportive staff

Au pair care does not care about their clients, they do not support their clients at all. Staff are highly unprofessional and lack communication skills. They are untrained on resolving conflicts. They will take your money to secure the match and when it does not work out they hit you with all these non refundable fees and offer to refund less than 50% of your money back. if you are reading reviews about this company you are better off using a different au pair company because when things go wrong you will lose your money and not find anyone that is willing to help or resolve the issue. Do yourself a favor and don't use Aupair care

12 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

We're sorry that we cannot locate any customer with this name in our system without a bit more information. Our fees and refund policies are outlined transparently in our Host Family Agreement and we encourage anyone with concerns or questions to reach out to our Customer Care team.

Beoordeeld met 5 van de 5 sterren

My experience with my new host family…

My experience with my new host family it´s super, i have a really good LCC, I have many oportunities for to know more about this culture.

Austin-Texas

28 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

We're so glad you're having a great experience! Enjoy your time in Texas!

Beoordeeld met 5 van de 5 sterren

Travel to New Orleans with my host family

I had an opportunity to visit a such amazing city New Orleans with my host family and I also learned about their culture, I had tried new dishes as Gambo, Jambalaya e Beignets. The weather there is warm and reminds me my home country. I am glad about experience.

2 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

New Orleans has so much great food and culture! We're so glad you're enjoying your time in the US.

Beoordeeld met 5 van de 5 sterren

i have my best life in this family

i have my best life in this family, i visited a new places and meet new peoples every weekends,
my host family is so cool

22 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

Thanks for your review! So glad you're exploring and enjoying time with your host family!

Beoordeeld met 5 van de 5 sterren

They provided me with the necessary…

They provided me with the necessary support, and I managed to connect well with my host family and I have been able to discover new places

20 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

Thank you for the five star review! We're glad you have the support you need, an amazing host family, and the chance to explore!

Beoordeeld met 5 van de 5 sterren

I have the opportunity to travel to New York with new friends

I have the opportunity to travel to New York because it is close to Connecticut, meet new people from different places and be able to improvise the language, visit places I have always wanted to see in different seasons of the year such as spring and winter.

11 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

Sounds like you're having a great experience exploring the US! Thanks for your five-star review!

Beoordeeld met 4 van de 5 sterren

Area director and rematch process

I really like the accompaniment of my area director because i feel that she seeks the best for both parts. My rating that i give is not perfect because i lived a very stressful and frustrating rematch process with the system because i did not like that if the families do not remove you from their interviews it does not allow you to come more people and they are the ones who do not respond, on the other hand i think that there is not a strong consequence for the family as for the au pair and it does not seem fair to me that the process is so square because in the end as an au pair you sacrifice a lot to be here and it should be evaluated according to the type of rematch.

15 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

Thanks so much for your feedback, Paola! We're glad you felt so supported by your Area Director, and that you were able to find a new host family during your rematch period.

Beoordeeld met 5 van de 5 sterren

March was such a special month for me…

March was such a special month for me in the U.S. I experienced so many things for the first time, like paying taxes and learning about credit, which made me feel more independent and grown. I also met new friends and created beautiful memories. And now with spring starting, I feel even happier and excited for what’s coming next

13 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

We're so glad you're growing new skills and building friendships! Thank you for your five-star review!

Beoordeeld met 5 van de 5 sterren

The experience it's been really great

The experience it's been really great! feel like I adapted very well and my host family is very supportive.

10 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

Thanks so much for your five-star review! We're glad you're adapting and you have the support you need.

Beoordeeld met 4 van de 5 sterren

From a Difficult Start to the Perfect Match

The agency was very supportive whenever I had difficulties and provided good follow-up throughout my journey. After being placed with a first family where things did not go well, I am very happy that I was able to rematch and find the best host family. We share wonderful moments together, and at the same time I am also able to fully enjoy my life in the USA.

6 september 2025
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

Thanks for your review! We're glad you felt supported and found a wonderful host family!

Beoordeeld met 5 van de 5 sterren

March

Even though I have some difficulty with English, the family is patient, and I am already taking care of part of the paperwork.

4 april 2026
Review zonder uitnodiging
Logo AuPairCare

Antwoord van AuPairCare

We're glad you're having a productive month! Thanks for your five-star review!

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