Lucky to find a good family and great friends. I love the program, but I was lucky to find great families with amazing kids twice. Not everyone has the same experience as me, and that's unfortunate, hope the agency keeps looking after both au pair and families in the program for a good experience. Some rules and expectations need to change tho, specially the minimum stipend, benefits and hours. And both au pairs and families need to understand the program better!

This month I went to Chicago to spend a weekend and enjoy the St. Patrick's Day holiday

My experience with AuPairCare was incredible, and I would highly recommend this program to others. What made it great was the support I received from my Area Director, Emina Volker. She was always available, patient, and genuinely cared about my well-being throughout my stay. Whenever I had questions about my responsibilities or needed advice on handling a situation with my host family, she provided clear guidance and encouragement.

The pre-arrival and in-person training sessions were very helpful and prepared me well for my role as an au pair. I also appreciated the social events organized by AuPairCare, which allowed me to meet other au pairs and build a wonderful community of friends from all over the world. This experience not only helped me grow personally but also gave me a deeper understanding of American culture. I am truly grateful for this life-changing opportunity.

There is a clear disconnect between what AuPairCare communicates to host families versus prospective au pairs. Au pairs seem to be led to expect a travel and school experience with some childcare, while host families are relying on consistent, capable support.

When that gap shows up, the risk—both financial and liability—falls largely on the host family. In our experience, when issues arise, AuPairCare tends to side with the au pair rather than fully addressing host family concerns. It’s incredibly frustrating

My Area Director Bonnie Witkosky has been more than helpful during my program, she is very reliable and we can count on her to solve almost any issue that we have. She's available if we have any concerns and has made my stay better since coming under her motherly wing:)
Thank you Bonnie:)

The family is being amazing and helping me with everything and we get to know new places

Au pair and host family are understanding each other. That’s important to work.

It's very organize. I can find evrything that I'm looking for

During the time Aynara Racolto was my Area Director, she provided me with full support and met all the needs I had throughout the program, whether it was information, guidance, or even friendship. I am very grateful for having been welcomed and supported in everything I needed.

Everyday is a new day, new mood, new things so i love it. And i love to be like a “big sister” for the kids.

We matched with a fantastic au pair our first time and will be extending with her another year! It's not the right program for all families or for all potential au pairs, but for us it's been a huge blessing.

Updating our review as they significantly changed their pricing on renewal fees this year (around a $1k increase) with no notice. We had already promised to pass that savings along to our au pair and we can't go back on that promise so we're just out of luck. Customer service was unsympathetic.

It’s grate, I feel comfortable

I had the worst experience with Aupaircare.com, the Bellevue regional director Holly in Washington State was not responsive to host family’s concerns, our au pair smoked indoors the first week entered my house, a habitual liar and the only purpose of her trip to US was to find a sugar daddy to pay for her weekend bills, use his US citizen status to get her green card. The worst part is after repeated reporting for the au pair’s behavior, Holly called me the first time and told me she wanted us out of the program because she did not want to get involved in the disputes between host family and the au pair.
In order not to work for the last 2 weeks after the rematch request, the au pair sneaked out of our house with her suitcases in the middle of the night, stole a bunch of host family’s belongings, including a bag with a company logo on it, without notifying Holly and the host family, then she sent a text message saying that this was “authorized and coordinated by Holly”.
What is funny is that Holly still defended the au pair during the exit interview meeting, telling the host family that:
1. If we advanced the au pair extra 4 days of vacation money, we cannot ask the money back, even though she only earned 6 days. The au pair asked for totally 10 days’ salary from us before her trip to Thailand, telling us she will be back and work for us.
2. The au pair frequently used phone during working hours to call her parents for at least 20 minutes everyday when she took the baby outside, Holly said, “you did not tell the au pair that she cannnot call her mom during working hours”, the thing is we wrote down in every weekly review with au pair that "please limit your cellphone use during working hours". Holly thinks it is okey to leave the baby unattended during her phone calls because I did not specify the “call her mom” part.
3 Holly was biased during the exit meeting, accused me that I yelled at the au pair, but Holly later texted that "that is my fault" that she misunderstood because the au pair cried hysterically after I gave her some constructive feedback regarding not use cellphone during her work hours and leave the baby unattended.
4 Holly said “it is okey for the au pair to come and leave your house without any notification”, but this is clearly against our house rule and expectation, the curfew is at 11 pm and the au pair was supposed to work the next Monday, instead she came to our house at 10:30pm Sunday night without saying a word and left in the early morning to her boyfriend’s house.
The au pair refused to work for the last 2 weeks for the host family. After the exit interview meeting, she emailed and harassed the host family several times on a Sunday night 11pm to embarrass and threaten the host family, claim she would “take action” against us, The stolen bag is still not returned to the host family yet.

Our former au pair continued to harass my husband via WhatsApp on March 4, 2026, even though our family clearly instructed her after the exit meeting on February 9, 2026 to direct all future communication to the agents at AuPairCare and not contact our family again.

Despite this, she contacted us directly and mocked our family in the message, claiming that “your removal from the program was a decision made by the agency based on your own violations.” This statement is incorrect. Our family voluntarily exited the program and received the appropriate refund of the remaining program fee.

For additional context, this au pair has reportedly had 4 placements within 10 months, which raises concerns about the agency’s screening, re-evaluation and approvals for rematches.

Agencies participating in the U.S. au pair program operate under the oversight of the U.S. Department of State, and host families reasonably expect agencies to provide proper screening, supervision, and conflict management. I hope the agency will review its procedures to ensure that former host families are not subjected to further harassment after the program relationship has ended.

We ask Aupaircare.com properly manage situations like this and ensure that all participating au pairs are clearly instructed not to contact or harass former host families after the relationship has ended.

Mon expérience avec AuPair Care a été profondément frustrante et décevante. Leur organisation est chaotique et leurs décisions semblent totalement arbitraires. Malgré avoir fourni tous les documents demandés, passé un entretien et donné toutes les références nécessaires, mon dossier a été clôturé pour une erreur qui ne venait même pas de moi, et qui avait été immédiatement corrigée et justifiée.

Leur manière de traiter les candidatures reflète un manque flagrant de discernement et une rigidité administrative incroyable. On a vraiment l’impression que l’humain et le contexte n’ont aucune importance : ils se contentent de cocher des cases, peu importe le sérieux, la transparence et l’implication de la candidate.

Je ne recommande absolument pas ce service. Si vous cherchez une structure organisée, réactive et capable de prendre des décisions logiques, passez votre chemin.

Its okey, my host family is very lovely with me

My au pair experience has been amazing. I’m learning, growing, and feeling like I’m living a dream

I was very well received with my host family. My area director is available for any questions