Avant, c’était beaucoup plus simple : on pouvait voir beaucoup de familles et les contacter facilement. Depuis la mise à jour de l’interface, c’est devenu beaucoup moins pratique. On ne peut voir qu... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Aupair World is a wonderful website for anyone looking to move abroad. I created my free profile and found a family in Germany that I adored. Now I live in Munich and am really enjoying being an au pa... Toon meer
Bedrijf heeft geantwoord
Amazing! As a first-time au pair from the USA in 2025, I found an absolutely WONDERFUL host family in Belgium that I've lived with for a year now via Au Pair World. The website is free, easy to use, a... Toon meer
Bedrijf heeft geantwoord
Super enttäuscht, trotz Bezahlvariante und kompletten Profil inklusive Bildern erhält man leider keine Antworten. Bei über 50 Anfragen haben sich 3 Leute mit einer Nachricht zurück gemeldet, danach wu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
AuPairWorld is the largest and most popular platform for au pairing on the internet. It brings together host families and au pairs from around the world who want to make contact with each other and organize an au pair stay together. Typically, approximately 30,000 au pairs and 12,000 families are actively searching on the platform with the aim of matching with each other. To support these matching services, AuPairWorld provides detailed, up-to-date information about au pairing regulations and arrangements in 22 popular au pairing countries. AuPairWorld also maintains an active community presence on social media to help newcomers learn about au pairing as a uniquely beneficial form of intergenerational cultural exchange. Au pairs use the platform free of charge, while host families purchase a Premium membership in order to be able to make direct contact with the au pairs registered on the platform. AuPairWorld has been in operation for 25 years and served more than 4.5 million people in this time.
Contactgegevens
Friedrich-Ebert-Str. 10, 34117, Kassel, Duitsland
- marketing@aupairworld.com
- aupairworld.com
3,3
Gemiddeld
164 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Agenzia vera e propria che mi ha…
Agenzia vera e propria che mi ha davvero aiutata.. forse un poco caro
10 februari 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Grazie per la tua recensione!
Siamo felici di sapere che la nostra agenzia ti ha davvero aiutata. Il nostro obiettivo è offrire sempre il miglior supporto possibile per un’esperienza positiva. Grazie per la tua fiducia!
Cordiali saluti,
AuPairWorld
Würd ich von abraten
Es ist unmöglich ein vernünftiges AuPair zu finden. Wir hatten zwei AuPairs. Beide völlige Katastrophe. Das eine Aupair musste ich sogar melden, weil sie kein gültiges Visum hatte und überhaupt nicht mit Kindern umgehen kann. Sie hat meine Tochter bedrängt und aus Wut ein Loch in meine Wand gehauen. Das alles habe ich gemeldet und ihr Profil ist immernoch online! Unfassbar!
31 januari 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Hallo,
Es tut uns sehr leid, dass Ihre Erfahrung auf diese Weise geendet hat. Während wir stets bemüht sind, die bestmöglichen Informationen und Unterstützung bereitzustellen, ist AuPairWorld als Plattform nicht formell in die Erfahrung zwischen Au-pairs und Gastfamilien involviert.
Als Selbstvermittlungsplattform nehmen wir nicht an der Auswahl der Au-pairs oder Gastfamilien teil, aber wir stehen jederzeit zur Verfügung, um bei Schwierigkeiten zu helfen. Bezüglich Ihrer Meldung hat unser Support-Team Ihnen geantwortet, jedoch haben wir keine Rückmeldung von Ihnen erhalten. Um die notwendigen Maßnahmen in unserem Beschwerdeprozess zu ergreifen, benötigen wir Ihre Antwort. Bitte melden Sie sich bei uns, damit wir die Situation entsprechend klären können. Wir nehmen diese Angelegenheit sehr ernst und sind Ihnen für Ihre Mithilfe dankbar.
Mit freundlichen Grüßen
AuPairWorld Team
no cost but great website with useful…
no cost but great website with useful tips 👍
22 januari 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you for your review! We strive to provide our users with an excellent platform experience, offering plenty of helpful tips to ensure everyone has an amazing au pair journey.
We hope you have an incredible au pair experience! We are always available if you need further support.
Best regards,
AuPairWorld Team
Perfect
Perfect , expérience incredibile! Thanks you Aupairworld
5 oktober 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Hello Kassandra,
Thank you so much for sharing your experience with us! We are very happy that you could find a host family using our platform and that your time as an au pair had been so positive.
We look forward to hearing from you and are always available if you need further support.
Best regards,
AuPairWorld Team
Poor service
Poor service, you can't find families for any reason and those on the platform don't even respond.
My profile was deactivated without notice, and I couldn't respond to the chats I had pending, I've been contacting support for days but no one has answered me.
Painful service I would like to understand why you say you are the best au pair platform if you treat your users like that.
Please reactivate my profile because in a week you have never answered the e-mail I sent you.
28 december 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you for sharing your feedback. We truly value our users' experiences and would like to address your concerns.
During one of our routine profile checks, we identified a serious violation of our terms of service, which require users to provide accurate personal information.
We take great pride in our diligent profile verification process, that ensures the safety and integrity of our community.
As a result, we regret to inform you that it will not be possible to reactivate your account or allow further access to our platform. Enforcing these rules is vital to maintaining the quality and trustworthiness of our service.
We understand this may be disappointing and apologize for any frustration caused. If you have further questions or need additional clarification, please don’t hesitate to contact our support team.
Best regards,
AuPairWorld Team
Amazing opportunity. Can really recommend
I found my beautiful hostfamile through Au-Pair world and I am having the best time right know living as an au pair.
15 augustus 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you so much for your wonderful review! We're thrilled to hear that you've found an amazing host family and that you are having a great time as an au pair. It's feedback like yours that motivates us to continue providing a platform for meaningful connections.
We wish you all the best on your au pair journey and look forward to supporting you further!
Warm regards,
AuPairWorld Team
Only way how to AuPair
I like the system, the support, the platform
5 november 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you so much for your review and for sharing your experience with us, Annija!
We are so pleased you had such a nice experience using AuPairWorld to find your host family.
We look forward to hearing from you and are always available if you need further support.
Best regards,
AuPairWorld Team
As an aupair in Germany but from France!
As an aupair from aupairworld, I recommend so much this platform! This is fluent, easy and also quick to find a family (especially good families) ! I literally found a family in a week and they are just so nice with me, so if you want some really good opportunities to learn a new language, meet new people, visit new place, COME WITH AUPAIRWORLD 🤗🤗🤗
2 september 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you so much for your review!
We are so happy to hear that you had such a nice experience using AuPairWorld to find your host family. Most importantly, we are incredibly pleased that you are enjoying your time as an au pair!
We look forward to hearing from you and are always available if you need further support.
Best regards,
AuPairWorld Team
utterly unprofessional
Au Pair world removed profiles of au pairs over 30 all of the sudden without any warning stating they were too old to be au pairs. We explained to them that legally there is no upper age limit for au pairs in the UK. They said they have been always following this age guidance which is not true. The age limit used to be 64, anyone who knows this page for more than a month will remember that. They treated us with utter disrespect removing our profiles all of the sudden in the middle of conversation with host families and without any valid reason.
ANSWER to the comment below:
Quote ’has been the basis for our basic idea of au pairing and terms of service since our company was founded.’
If families were able to find au pairs over 30 on your website up until 3 weeks ago,
If I ( 33 and you removed my profile just 3 weeks ago) was able to get in touch with host families from the UK and Spain on your website for the last 3 years
This means that you HADN'T followed 'the European Agreement on the Au Pair Placement from 1969' up until you deleted my profile 3 weeks ago.
You decided to follow it now that this agreement is over half a century old and obviously outdated. Not only is it totally outdated and does not take into consideration how the times have changed in over 50 years nor the laws and customs in the UK but also it cannot have the power you attribute to it if you had successfully ignored it up until now. So quoting it is a very weak excuse. Evidently you don't have any valid explanation for your decisions.
9 september 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you for your feedback. We are sorry that you're no longer able to access your profile on AuPairWorld, and we understand your position on this matter.
First and foremost, we would like to clarify that the age limits for au pairs, which range from 17 to 30 years, are in line with the guidelines outlined in the European Agreement on the Au Pair Placement from 1969, specifically Article 4. This agreement has served as the foundation for many au pair programs across Europe and has been the basis for our basic idea of au pairing and terms of service since our company was founded.
We understand that you have seen variations in practices in different countries, such as the UK, where there might be more flexibility around the age of au pairs. However, while we recognize the unique circumstances surrounding the au pair market in the UK post-Brexit, we must maintain the regulations that we’ve committed to.
Please note that the au pair stay does not correspond to a job, and is very different from a nanny position, which of course has no age limit. Au pairing, however, is a cultural and linguistic exchange programme for young persons. In this context, both au pairs and host families must meet a set of requirements. The age limits for au pairs form part of this set of rules for our platform.
We are sorry that we cannot give you a positive answer, but we sincerely wish you success in your future endeavors.
Thank you for your interest and suggestions,
Your AuPairWorld team
We would not recommend AuPairWorld at…
We would not recommend AuPairWorld at all. We have written to over 90 people with practically no answers. The ones we received were mostly one line sentences that all sounded the same. All people stopped communication when asked for a video call. We were under strong impression there are many fake profiles that are being managed by a few people to keep the business going.
29 september 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you for your feedback. We are sorry to hear that you are having difficulties finding enough suitable au pairs through our platform.
We at AuPairWorld take all feedback seriously as it helps us to improve our service and ensure a positive experience for everyone involved.
Our business model is based on the successful experiences of au pairs and host families. We actively combat fake accounts, and fraud attempts on our platform. Profiles are checked for completeness and plausibility - through automatic processes and individually by our experienced and qualified staff. In many cases, we ask our users for proof of identity for verification purposes.
There are a number of factors that affect the number of responses you receive. These include:
- Profile information: A complete, appealing profile
increases the likelihood that you will receive a response. You are welcome to use our free profile advice service.
- Personal message: Make your messages inviting and personal and explain why the au pair would be a good fit for your family.
- Time of contact: Some au pairs may not be actively looking or may have already found a job.
If you come across a profile that seems suspicious or does not match our basic idea of au pairing, please do not hesitate to report it to us. Please contact our support team at support@aupairworld.com to rule out any technical problems or for further assistance.
Best regards
AuPairWorld Team
Waist of time and money
As others have written, there seem to be far more families looking than au pairs. I contacted around twenty young people whose profiles interested me and received no reply. Even if I wanted to decline, I'd find it beneficial if there was a feature asking you to reply.
It's a waste of time and money.
UPDATE:
I appreciate the ChatGPT answer, however my profile was detailed and complete. With pictures and everything that reflects the nice experience that we can offer an aupair. I made my messages personal, polite and inviting. In a word... I wish I had done directly with your competitor where there is so much more au pair looking for an opportunity and who are actually answering messages.
25 september 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you for your feedback. We are sorry to hear that you are having difficulties finding enough suitable au pairs through our platform.
There are a number of factors that affect the number of responses you receive. These include:
- Profile information: A complete, appealing profile increases the likelihood that you will receive a response. You are welcome to use our free profile advice service.
- Personal message: Make your messages inviting and personal and explain why the au pair would be a good fit for your family.
- Time of contact: Some au pairs may not be actively looking or may have already found a job.
We at AuPairWorld take all feedback seriously as it helps us to improve our service and ensure a positive experience for everyone involved.
We are already thinking about any measures to improve the situation. Unfortunately, we have not yet found the perfect solution, but we will do our utmost to get a grip on the situation again. If you are really interested in a certain au pair, ask them to get back to you within a certain period of time. A deadline may force them to reply, if they are really interested in your family.
Please contact our support team at support@aupairworld.com to rule out any technical problems or for further assistance.
Best regards
AuPairWorld Team
Super expérience
Je suis partie à Valencia pendant deux mois comme fille au pair. Mon expérience a été au top, une famille plus que géniale et aimante, qui me faisait faire des activités tous les week-ends. Les filles étaient supers, proches de moi. Ils m'ont même fait un album photo de cet été, avec de belles paroles écrites, qu'ils m'ont donnés à l'aéroport lors du départ. Je me sentais réellement comme un membre de la famille. Je vous recommande de choisir les familles qui vous ont contactées en premières, car cela montre qu'elles ont grand intérêt envers votre profil et seront prêtes à vous accueillir le mieux possible. Après deux voyages totalement ratés avec les organismes EF et Calvin Thomas, où seul l'argent les intéresse, cette expérience à été plus que réussie.
3 juli 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Merci beaucoup pour votre commentaire.
Nous sommes très heureux d'apprendre que vous avez eu une si bonne expérience avec AuPairWorld. Avant tout, nous sommes très heureux que vous ayez trouvé la famille d'accueil parfaite pour vous et que votre séjour en Espagne ait été si extraordinaire !
Si vous êtes intéressé, nous aimerions partager votre expérience en tant qu'au pair sur un Takeover sur nos canaux de médias sociaux. Si vous le souhaitez, contactez-nous sur notre compte Instagram @AuPairWorld.
Nous sommes impatients d'avoir de vos nouvelles et sommes toujours heureux de vous aider si vous avez besoin d'aide supplémentaire.
Cordialement,
L'équipe AuPairWorld
ago Application rejected several times with… Application rejected several times with zero guidance or reasoning. Use a different site, terrible service!
ago
Application rejected several times with…
Application rejected several times with zero guidance or reasoning. Use a different site, terrible service!
3 september 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Hello,
We are sorry that your application has not been successful, and we understand your position on this matter. There can be many reasons why profiles are not accepted, for example there may not be a clear visa path for the destination country.
We suggest that you check whether it's possible to search for a host family on another platform or to organise an au pair stay on some other basis, perhaps with an individual agency.
We apologize for not being able to offer a favorable response, but we genuinely wish for your future endeavors to thrive and succeed.
Best regards,
AuPairWorld Team
I had a really positive experience…
I had a really positive experience using AuPairWorld, I found a host family very quickly and now I am enjoying a really nice au pair stay in Germany with a lovely host family. I highly recommended the website and the au pair experience.
1 februari 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you so much for your review!
We are so happy to hear that you had such a great experience using AuPairWorld to find your host family. Most importantly, we are incredibly pleased that you had an amazing time as an au pair in Germany.
Your experience is important to us, and we would be delighted to learn more about it. Send us an email to marketing@aupairworld.com or send us a message on our social media channels and tell us about your experience in detail. We look forward to hearing from you and are always available if you need further support.
Best regards,
AuPairWorld Team
Application rejected several times with…
Application rejected several times with zero guidance or reasoning. Use a different site, terrible service!
31 augustus 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Hello Millie,
We are sorry that your application has not been successful, and we understand your position on this matter. There are various reasons why profiles may not be accepted, and we recommend reaching out to our support team for specific feedback.
In your case, we're pleased to inform you that after reviewing your new account, our support team has activated your profile. We hope this brings you one step closer to finding the perfect host family.
If you have any further questions or need assistance, please don’t hesitate to contact us at support@aupairworld.com or via our contact form. We're here to help!
Thank you for your understanding.
Best regards,
AuPairWorld Team
No phone support whatsoever!!!!
No phone support whatsoever!!!!! No guidance!
31 augustus 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Hello Arushi,
Thank you for your feedback. At AuPairWorld, we have chosen to focus on providing support through email and our contact form to ensure that all inquiries are handled efficiently and documented accurately. This allows our team to offer detailed and personalized guidance to each user.
We're always here to help and encourage you to reach out via email at support@aupairworld.com or through our contact form so we can assist you further.
Thank you for your understanding!
Best regards,
AuPairWorld Team
Encantada con AuPairworld
Encantada con AuPairworld, actualmente estoy viviendo la experiencia de mi vida con una familia de 10. Recomiendo su página, porque es súper fácil de usar y súper fácil de elegir una familia acorde a tus preferencias. Millones de gracias
2 juli 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Muchas gracias por su comentario.
Nos alegra mucho saber que ha tenido una experiencia tan buena con AuPairWorld. Sobre todo, nos alegramos mucho de que haya encontrado la familia de acogida perfecta para usted. Esperamos que lo paséis lo mejor posible en Italia.
Esperamos tener noticias suyas y siempre estaremos encantados de ayudarle si necesita más ayuda.
Un cordial saludo
El equipo de AuPairWorld
Aupairworld is a well organised…
Aupairworld is a well organised company. Really easy to use the website and they're also available to every type of doubt
1 juli 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you very much for your review!
We're glad to hear that you've had a positive experience with AuPairWorld. It's great to know that you found our website easy to use and that our team was able to assist you with any questions or doubts you had. We strive to make the process as smooth and user-friendly as possible, so your feedback is much appreciated. If you have any further suggestions or need any more assistance, feel free to reach out.
Your experience is important to us and we would be delighted to learn more about it. Send us an email to marketing@aupairworld.com or send us a message on our social media channels and tell us about your experience in detail. We look forward to hearing from you and are always available if you need further support.
Best regards,
AuPairWorld Team
Keine Kontrolle, keine Antworten
Erstmal zahlt man und dann passiert nichts. Jeder kann sich anmelden, keine Kontrolle, keine Sicherheit. Wir haben 25 Aupairs angeschrieben. Keine hat je geantwortet. Uns hat auch nur eine angeschrieben. Unsere Antwort wurde ignoriert. Ich bin bei vielen Agenturen angemeldet. Diese ist die, mit der miesesten Erfahrung. 70 Euro für die Tonne. Sicherlich auch Fakeprofile dabei. Die Aupairs werden auch freigeschaltet, wenn sie kaum was ausfüllen. Finde das alles unseriös und kann es nicht empfehlen.
2 juli 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie Schwierigkeiten haben, genügend geeignete Au Pairs über unsere Plattform zu finden.
Wir bei AuPairWorld nehmen jedes Feedback ernst, da es uns hilft, unseren Service zu verbessern und eine positive Erfahrung für alle Beteiligten zu gewährleisten.
Unser Geschäftsmodell basiert auf den erfolgreichen Erfahrungen von Au-pairs und Gastfamilien. Wir gehen aktiv gegen Fake-Accounts und Betrugsversuche auf unserer Plattform vor. Profile werden auf Vollständigkeit und Plausibilität geprüft - durch automatische Prozesse und individuell durch unsere erfahrenen und qualifizierten Mitarbeiter. In vielen Fällen bitten wir unsere Nutzer zur Verifizierung um einen Identitätsnachweis.
Es gibt eine Vielzahl von Faktoren, die sich auf die Anzahl der Antworten
die Sie erhalten. Dazu gehören:
- Profilinformationen: Ein vollständiges, ansprechendes Profil
erhöht die Wahrscheinlichkeit, dass Sie eine Antwort erhalten. Sie können gerne unseren kostenlosen Profilberatungsservice nutzen.
- Persönliche Nachricht: Gestalten Sie Ihre Nachrichten einladend und persönlich und erklären Sie, warum das Au Pair gut zu Ihrer Familie passen würde.
- Zeitpunkt der Kontaktaufnahme: Einige Au Pairs sind vielleicht gerade nicht aktiv auf der Suche oder haben bereits eine Stelle gefunden.
Wenn Sie auf ein Profil stoßen, das Ihnen verdächtig vorkommt oder das nicht mit unserer Grundgedanke Au-pair übereinstimmt, zögern Sie nicht, es uns zu melden. Bitte kontaktieren Sie unser Support-Team unter support@aupairworld.com, um technische Probleme auszuschließen oder um weitere Unterstützung zu erhalten.
Herzliche Grüße
AuPairWorld Team
12 years,12 aupairs
We are a family from Germany and since years we find our aupairs on aupairworld. It’s easy , much less expensive than an agency and the best thing: there are a lot of European aupairs.
Whenever someone asks me, I tell them to use aupairworld to find the perfect match.
12 juli 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Thank you so much for your review!
We're thrilled to hear that you had such a wonderful experience using AuPairWorld to find all your au pairs. Our mission is to help to create meaningful cultural exchanges, and stories like yours inspire us to continue doing what we love.
Your experience is important to us and we would be delighted to learn more about it. Send us an email to marketing@aupairworld.com or send us a message on our social media channels and tell us about your experience in detail. We look forward to hearing from you and are always available if you need further support.
Best regards,
AuPairWorld Team
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