AURA The Label Reviews 

Exceptional poor-quality clothing and fabrics. I was not able to return my item, but only exchange it — and the replacement item was worse than the original. Your marketing, lovely models and photos are not at all representative of your actual products. A total waste of money and shame on you for ripping off your customers. I have ordered online hundreds of times and have never been so dissatisfied as with your quality and products. Totally cheap crap.

I love this brand so much. I have several pieces and everything has been quality. Things fit well and feel good and the customer service has been amazing.

They changed their return policy and now only accept store credit. However, there was no indication of that change on their website.
I returned the items (one of which had a faulty zipper, the others has terrible hem lines) and the items were returned back to me from Aura the Label! With no store credit.
I emailed them several times asking for help, and they have not responded.

Horrible Return Policy - warning do not order! You will get stuck with low quality clothing and best case, a store credit to crappy store! :( :( I ordered a dress in 2 sizes because I wasn't sure which would fit best and the dress was super poor quality and fit so I kept neither. To my surprise, they only offer store credit so now im stuck with a $300 credit to this place. HORRIBLE! So let me get this right - you have no physical stores where someone can go try something on and zero return policy?!

I hope they go out of business!

Lo mejor de lo mejor !!!
Desde Colombia recomendado al 100%

Beautiful dress. Super cute!

Me encanta la ropa!! La ame! Voy a comprar unos para mi madre.

I bought a few pieces for my wife. She LOVED them.

Terrible product & policy. The dress I bought true to size + one size down and it fit like a potato sack. I promptly initiated the return process and zero refund was issued, just store credit from a store that clearly doesn’t work for me.

I originally placed an order several years ago unaware of their store credit policy. The dress that arrived looked very cheap. I unfortunately had to settle for store credit. I have tried twice more to use the store credit, each time the garment was so cheap looking that I had to return. They are not quick to issue the store credit and several times I have had to write to the company in order to get the credit issued. I have tried the messaging service on their website but nobody responds. At this point, I have essentially conceded that I lost the $160 to the company, as they do not offer refunds and their garments are all so cheaply made and oddly cut that I would never wear them. I do not recommend ordering from this company - their clothes are much more cheaply made than their price would suggest and their pictures appear, their customer service is slow and difficult, and their return policy is awful.

The items are cute, but the return policy are terrible and they are not generous about it -- strickly 14 days! who wants to buy in a place like this? I don't!

I purchased an outfit, tried it on upon receipt and didn't like it, I immediately placed it back in the bag to return. The return was rejected , "noting stains on the garment". I appealed this several times as this is exactly how I received the garment. Most companies would be mindful of customer service and an attempt to make a customer happy so they can retain a customer . Not so here. I ended up taking the merchandise back and will have no further dealings with them again. Buyer beware!

Aura The label is a total scam, it should be censured. I bought a dress for $160 the materials was cheap and not look like the picture. I cannot get a refund only a credit return which they don’t have store near or in the USA.

This is the WORST online shopping experience I have ever had. Prior to ordering, I checked that I could get a full refund, as I have never ordered anything from an IG post. It said full refund within 14 days of return. During the time it took them to process the order (weeks), they changed their policy to store credit. Total scam!

The dress arrived weeks later than the 5 business days promised. It has no tags on it, which are "required" to return. The fabric quality is horrible (feels like a synthetic linen). The arm holes are so big that my sides are exposed to my waist. Customer service is unresponsive. It is all-around a horrible experience.

I will be reporting the company to the BBB and filing a claim with Amex if they do not promptly refund my purchase. The dress looks nothing like the photo on IG.

terrible quality, no returns, only store credit if you are lucky, total sham. The pictures are decieving and the sizing is terrible. It looked like I made the dress.

If I was able to, I would’ve given them a zero .I returned the item and didn’t even receive store credit even though I wanted a full refund because I don’t ever want to buy anything from them. The quality of their clothes is horrible. The customer service are very, very very horrible. Please do not waste your money and do not fall for the deceiving photos they post online. The quality of the clothes is very bad buy from a trustful source even if it’s going to be more expensive.

0 stars. I placed an order and it didn't come for 7 months. All they wanted to do is give me a gift card. Still fighting with them. Horrible experience. Will NEVER buy anything from them. Ever!
Quality seemed shotty too

The sizing is off, and the fabrics of the products aren't the luxury quality their marketing promises. No returns beyond store credit, too, and this policy is not made apparent to the buyer. Yes, it's on their website, but what online seller doesn't offer refunds beyond store credit? Icky, scammy vibes.

I have purchased some of my favorite dresses from Aura. Very unique pieces that are high quality & very comfortable. One of my favorite retailers for sure!

I'd give ZERO stars if I could. Horrible customer service and returns policy. NO REFUNDS & ONLY 14 DAY EXCHANGE WINDOW with no exceptions. This is awful policy for an e-commerce brand in the age of online shopping. They make no exceptions. The dress I bought doesn't fit and now I have NO options. Complete waste of money. Would NEVER order from here again.