They do not deserve a star. I had made an order 4th of August til today nothing received. Emails sent no refund received. Wish I had searched them up first before making purchase. Scammers
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I ordered paid for 2 Sherpa blankets , nearly $300 . Money gone straight away , I ordered on 9 /8/26 it’s now 9/10/26 , I’ve emailed no response again and again and now I can’t even connect to where I... Toon meer
Bedrijf heeft geantwoord
I also have purchased the multi-chopper, which I took to be an equal to the Livinstone 3 second chopper. It is nowhere near as good. As a matter of fact it is downright useless for chopping garlic... Toon meer
Bedrijf heeft geantwoord
I ordered 3 food slicers the ads were a product which didn't match up with what was delivered. They are cheap and crappy. Boxes were squashed and i only received 2. I won't be able to use as pres... Toon meer
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They do not deserve a star.
They do not deserve a star.
I had made an order 4th of August til today nothing received.
Emails sent no refund received.
Wish I had searched them up first before making purchase.
Scammers
4 augustus 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Sitaleki,
We’re sorry to hear about your experience and understand your frustration regarding the delay in receiving your order and the lack of resolution despite contacting us by email. We understand how disappointing this situation must be, and we take your concerns seriously. We apologize for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards
I ordered 3 food slicers the ads were…
I ordered 3 food slicers the ads were a product which didn't match up with what was delivered. They are cheap and crappy. Boxes were squashed and i only received 2. I won't be able to use as presents as intended because it would bed insulting to give them away to anyone
They are not an Australian product as advertised. SCAM.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello jenny,
We’re sorry to hear that your experience did not meet your expectations. We understand your disappointment, especially as the slicers were intended to be gifts. The condition of the packaging, the missing item, and the difference between the advertised product and what you received are certainly concerning. We also take your comments about the product’s quality and country of origin seriously. We appreciate you bringing these issues to our attention and apologise for the frustration and inconvenience caused.
Kind regards
I ordered paid for 2 Sherpa blankets
I ordered paid for 2 Sherpa blankets , nearly $300 . Money gone straight away , I ordered on 9 /8/26 it’s now 9/10/26 , I’ve emailed no response again and again and now I can’t even connect to where I bought products from , all I want is my pride t delivered asap or my money refunded asap . Or I will be contacting my bank and consumer affairs as no reply me is rich now days and are struggling but I have a family and can’t afford to let that kind of money go freely
9 augustus 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello,
We’re truly sorry for the frustration and stress this experience has caused you. We understand how concerning it is to have paid for your order and not receive updates or responses to your emails. We take your concerns seriously and understand that you simply want your order delivered as soon as possible. Please accept our sincere apologies for the lack of communication and the inconvenience this has caused. We appreciate you bringing this to our attention and want to help get this matter addressed as quickly as possible.
Kind regards
Useless product
I also have purchased the multi-chopper, which I took to be an equal to the Livinstone 3 second chopper.
It is nowhere near as good. As a matter of fact it is downright useless for chopping garlic and/or onion. The marketing video is totally fabricated and does not reflect reality.
I also don't like the dishonesty in the company's attempts to present as an Australian company.
I agree the comment by another consumer that this company can be judged a scammer.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Urs Berger,
We're sorry to hear that the multi-chopper did not meet your expectations, especially when it came to chopping garlic and onions. We understand your frustration when a product doesn't perform as expected based on the demonstrations you have seen. We also take your concerns about our marketing and company representation seriously. We appreciate you sharing your honest feedback, as it helps us understand where we have fallen short and where improvements are needed.
Kind regards
Ordered and paid for 2 goose down…
Ordered and paid for 2 goose down pillows however what I received was 2 synthetic microfibre filled pillows. Have emailed the company about my dissatisfaction and if not resolved will be taking this to the ACCC
26 september 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Paul,
We’re very sorry to hear about this experience. We understand your frustration, particularly as you ordered and paid for goose down pillows but received synthetic microfibre-filled pillows instead.
We take this matter seriously and would like to look into what happened and make sure your concerns are properly addressed. We appreciate you bringing this to our attention and apologise for the disappointment caused.
Kind regards
Have purchased a item that never…
Have purchased a item that never arrived and they are not answering emails or providing updates or delivery details or tracking information. I have requested a full refund yet they have not answered my emails .I notice that there adds have disappeared
19 juli 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Patrick,
We’re sorry to hear about your experience. We understand how frustrating it is to be waiting for an order without receiving clear updates or tracking information. We also apologize that your emails have not received a response as expected.
We take your concerns seriously and are looking into the situation so we can provide you with the information you need regarding your order.
Kind regards
I ordered 2 blankets on June 30
I ordered 2 blankets on June 30. After a month I followed and was told there had been a delay - and they offered a $50 refund to apologise (which never turned up). After 2 months, a thin cotton blanket in the correct colour/size arrived - but not the thick winter blanket I ordered. When I queried they sent me back a copy of my order as 'proof' my delivery was correct - when it clearly said sherpa blanket!! It is now 10 weeks. They occasionally respond to emails every 8 to 10 days. Sorry I didn't see the reviews here before I ordered. Total scam!
Edit: I find it very interesting you can reply quickly to these posts but have still not heard anything again from company 28/9. Apologies here are worthless.
30 juni 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Robyn,
We’re genuinely sorry to hear about your experience. We understand how frustrating it must have been to wait so long, receive the wrong blanket, and then have your concerns met with slow communication and a response that did not properly address what you had ordered.
We also apologise that the Sherpa blanket you ordered has not been resolved as it should have been. The experience you described is not the level of service we aim to provide, and we understand your disappointment.
Thank you for bringing this to our attention. We are taking your feedback seriously and will use it to improve both our order handling and communication with customers.
Kind regards
We ordered a product from them and never received it
We ordered a product from them and we did receive it after about a month, the product a blanket was quite good so we told an older couple we know about it and they ordered one. Now it’s been nearly 6 weeks no product, no reply’s to emails and have tried many times. How do I tell an older couple that’s on a very restricted income that they have been ripped off by a company I suggested. Pissed is an understatement
29 juli 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Tina,
We’re genuinely sorry to hear about your experience, especially knowing that you recommended us to someone on a very restricted income and that they have now been waiting nearly six weeks without receiving their order or getting a response from us.
We completely understand why you’re angry and frustrated. You trusted our company enough to recommend us to people you know, and we recognise how upsetting it must be to feel that we have let both you and them down.
A delay is frustrating enough, but not receiving replies to repeated emails makes the situation even worse. We should have communicated with you properly, and we sincerely apologise that we haven’t.
We take what you’ve said seriously and will be reviewing what has happened with this order and our communication. We’re sorry for putting you in such an uncomfortable position with people you were simply trying to help.
Kind regards
Terrible Customer Service
Doesn’t even deserve 1 star order 10/07/26 STILL WAITING, wish I had read these comments before, thought I was dealing with an Australian company which I’m told it’s not
7 september 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Michelle,
We’re very sorry that you’ve been left waiting since 10/07/26. We understand how frustrating and disappointing it is to place an order and still be waiting, especially when you have not received the level of communication you should have.
We also understand your disappointment about the impression you had of the company. We never want a customer to feel misled about who they are dealing with or where their order is coming from.
You have every right to be frustrated, and we apologise for the experience you’ve had. Your feedback is being taken seriously, particularly regarding the delays and lack of clear communication.
Kind regards
Electric multi-chopper
These people are definitely scammers. Purchased the electric multi-chopper, and the product they sent me was not the same product advertised in the video. It's made from the flimsiest plastic, and the bowl is cloudy rather than clear. They claimed it was "half price" at $25 in the ad, but you would never pay $25 for that rubbish. The lid doesn't stay on; I doubt it meets safety standards, and I'm too scared to use it because it keeps falling to bits and those blades are sharp. I went to my local Harris Scarfe and purchased a far superior product that actually holds together for $10. Never again will I purchase from this company.
4 september 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Eveline,
We’re very sorry to hear how disappointed you are with the electric multi-chopper you received. We understand your concerns, particularly when you feel the product you received did not match what was shown in the advertisement.
The issues you’ve described regarding the quality of the plastic, the bowl, and especially the lid not staying securely in place are concerning. We completely understand why you would not feel comfortable using the product when sharp blades are involved.
We also appreciate you taking the time to explain your experience in detail. We’re sorry that the product fell so far short of your expectations and that you feel the advertising did not accurately represent what you received. This is certainly not the experience we want our customers to have.
We take your feedback seriously and will be reviewing the concerns you’ve raised about both the product quality and how it was presented.
Kind regards
I ordered a multi-functional chopper…
I ordered a multi-functional chopper which is completely useless. It is just a toy and how you are supposed to put food in this ridiculously small chopper is beyond me.
I emailed Aussie home twice and have received no reply. I have asked to return this but getting no response.
Do NOT use this company! The contact phone number does not work either. Just a scam.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Roz,
We’re sorry to hear that the multi-functional chopper did not meet your expectations and that you found it difficult to use. We also sincerely apologise for the lack of response to your emails. We understand how frustrating it is to reach out for assistance and not hear back.
We appreciate you bringing this to our attention and will make sure your concerns regarding the product and customer service are taken seriously.
Kind regards
I think these people are Scammers!!!
I think these people are Scammers!!!! We bought products that cost over A$500, money was taken straight out of our account but no order number has been given or delivery information. Have tried to contact on numerous occasions with no response. DO NOT BUY FROM THIS COMPANY!!!!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Julia,
We’re sorry to hear about your experience and understand how concerning it must be to see a payment taken without receiving an order number or delivery information. We take concerns like this seriously. Please contact us directly with the details used when placing the order so we can locate the transaction, confirm what happened, and assist you as quickly as possible.
Kind regards
DO NOT PURCHASE FROM THIS SELLER
I ordered a month ago through the Shop App. My order still hasn't arrived and the order status hasn't changed since the order was first processed and money taken. No tracking info and no response to emails asking for updates. Appalling customer service. I will be asking for a refund (if I can even find out how to do so, as they've proven to be evasive on all fronts)!! DO NOT PURCHASE FROM THIS SELLER.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello,
I’m very sorry to hear about your experience. Waiting a month for an order with no tracking updates or response to your emails is understandably frustrating, and we completely understand why you’re disappointed with the service you received.
This is not the level of communication or service we aim to provide. We’d like to look into what happened with your order and understand why you haven’t received the updates you should have.
Please contact us directly with your order details so we can review this properly and work toward resolving the issue.
We sincerely apologize for the frustration and inconvenience caused.
Kind regards
After 4 months I am STILL waiting for…
After 4 months I am STILL waiting for my order and my last 5 emails over the last 3 months have gone unanswered! Stay away from this company!!!!!!!!!!!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Rebecca,
We're very sorry to hear about your experience. Waiting this long for an order and not receiving responses to your emails is not the level of service we aim to provide. We understand how frustrating this must be and sincerely apologize for the lack of communication.
We would like the opportunity to look into this and help resolve the situation. Please contact us again with your order number so our team can investigate what happened and provide you with an update as soon as possible.
Thank you for bringing this to our attention.
Kind regards
IS THIS A REPUTABLE BUSINESS OR A SCAM? Ipurchased 2 items spending more than…
I purchased 2 items spending more than $200. The money was taken from my account immediately. After waiting days, I emailed asking for progress on the delivery of my items.
Receiving no answer after another 2 weeks, I sent another email asking to cancel my order and reimburse the money immediately otherwise I intended to contact the ACCC.
Within days my order was cancelled and my $240 refunded in full.
A horrible, time-wasting experience - no goods delivered & $240 out of my bank for a month!
I would never buy from this company again and will ALWAYS keep the ACCC in mind if anything like this occurs again.
3 juli 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Jennifer,
We're sorry to hear about your experience and understand your frustration. We sincerely apologize for the delays in communication and the inconvenience caused by the lack of updates regarding your order.
We regret that we were unable to fulfill your order and that the process did not meet your expectations. Your feedback is important to us, and we are reviewing our processes to improve both our communication and overall customer experience.
Thank you for taking the time to share your feedback.
Kind regards
Took my money
Took my money, didn’t get item, won’t answer emails.DONT BUY FROM AUSSIE-HOME
29 juli 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Sherryn,
We're sorry to hear about your experience. We understand how frustrating it is when an order doesn't arrive and you don't receive a timely response. This is not the level of service we aim to provide. Please contact our support team again with your order number so we can review your case and work toward resolving the issue as quickly as possible. We appreciate
Kind regards
Not Australian just another Chinese scam
Ordered under the impression was australian site when prder not despatched after 5 days contacted PayPal to raise dispute after trying to contact company they sent me email advising tracking details & offered 30% discount if I removed dispute so they only sent item because paypal began investigation so DO NOT order they are based in Hong Kong & are a scam & only acted due to PayPal dispute I raised they tried to bribe me to deal directly with them so they are unethical. I received my cross body bag but quality is not good & the function of being able mobile phone thru plastic window does not work.
14 juli 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Tina,
We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the shipping timeline, communication, and the quality of the product you received. Our intention is always to keep customers informed and provide support throughout the order process. We also appreciate your feedback about the bag's functionality, as it helps us identify areas where we can improve. Thank you for taking the time to share your experience.
Kind regards
Our order appears to be stuck at order…
Our order appears to be stuck at order crested for over five days. Efforts to contact them by email has gone unanswered. Be aware and stay away from Effi Home.
24 juli 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Bill,
We're sorry to hear about your experience and understand your frustration with the delay and lack of communication. We strive to process and dispatch orders as quickly as possible, and we regret that this was not reflected in your case. Your feedback is important to us, and we are continuously working to improve both our response times and overall customer experience. Thank you for taking the time to share your feedback.
Kind regards
Submitted an order still waiting for…
Submitted an order still waiting for the order to be dispatched, tried to contact customer service absolutely no response. Wish I had read more of the reviews DON'T use this company
22 juli 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello,
We're sorry to hear about your experience and understand how frustrating it is to be waiting for your order without receiving a response. This is not the level of service we aim to provide.
We appreciate you taking the time to share your feedback, and we're reviewing what happened so we can improve our communication and service. We hope you'll give us the opportunity to make your next experience a much better one.
Kind regards
Woollen quilt
I placed an order on 9 June as of 5 July I have not received my parcel. The reviews I have seen does not give me much hope of receiving my parcel and the quality. Rip of again.
9 juni 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Kim,
We're sorry to hear about your experience and understand how frustrating it is to be waiting this long for your order. This is not the experience we want our customers to have.
Shipping delays can occasionally occur due to factors outside our direct control, but we completely understand your concerns. We'd appreciate the opportunity to look into your order and provide you with an update. Please contact our customer support team with your order details so we can investigate this for you as quickly as possible.
Thank you for bringing this to our attention, and we hope to have the chance to make things right.
Kind regards
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